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Updated:April 29, 2025
Document ID:LIC222992
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following actions themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.
Video
The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.
Prerequisites
Before you start, ensure that you have the following:
A Cisco Smart Account
A valid CCO User ID and Password with access to the Smart Account or Virtual Account.
Admin Access to SSM On-Prem
Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Steps
SL Device Registration to OnPrem
Step 1: To register a device, first create a Token in On-Prem. Please refer to the link below for a guide on the same.
Step 2: Smart-enabled product instances vary in how they register to SSM OnPrem when using the CLI or GUI, as it depends on the product. For complete instructions on configuring a product instance to communicate with SSM On-Prem, see the documentation for your product.
Step 3: Once the Device is configured, check the connectivity of the device with OnPrem SSM using the “Ping” command (If Applicable)
Step 4: Execute “license smart register idtoken <paste the token generated from step 1 above>”. (For a GUI-based Product, use the token to register the device by referring to the Product Installation Guide.)
Step 5: Verify the registration status using the command “show license all” (If Applicable)
Step Result: In the Registration column, you can see the status of registration as “Registered”.
Register SLP-based devices to SSM OnPrem
Step 1: Smart Licensing Using Policy-enabled product instances vary in how they register to SSM OnPrem when using the CLI or GUI, as it depends on the product. For complete instructions on configuring a product instance to communicate with SSM On-Prem, see the documentation for your product.
Step 2: Retrieving the Transport URL (from SSM On-Prem GUI)
Step 2A: Log into SSM On-Prem and select the Smart Licensing workspace.
Step 2B: Navigate to the Inventory tab and from the dropdown list of local virtual accounts (top right corner), select the default local virtual account. When you do, the area under the Inventory tab displays Local Virtual Account: Default.
Step 2C: Navigate to the General tab.
The Product Instance Registration Tokens area is displayed.
Step 2D: In the Product Instance Registration Tokens area, click CSLU Transport URL.
Step Result: The Product Registration URL pop-up window is displayed.
Step 2E: Copy the entire URL and save it in an accessible place. You will require the URL when you configure the transport type and URL on the product instance.
Where tasks are performed: Product instance, SSM On-Prem, CSSM
a. Synchronize the product instance with SSM On-Prem.
On the product instance, enter the license smart sync {all| local} command in privileged EXEC mode. This synchronizes the product instance with SSM On-Prem to send and receive any pending data. For example:
Device# license smart sync local
If the utility mode is enabled on the product instance, the RUM report that the product instance sends to SSM On-Prem is flagged accordingly.
You can verify this in the SSM On-Prem UI. Log in and select the Smart Licensing workspace. Navigate to the Inventory > SL Using Policy tab. In the Alerts column of the corresponding product instance, the following message is displayed: Usage report from product instance.
Note: If you have not performed Step 2 above (Addition and Validation of Product Instances), completing this sub-step will add the product instance to the SSM On-Prem database.
Step Result: You have completed initial usage synchronization. Product instance and license usage information are now displayed in SSM On-Prem.
Troubleshooting
Q: What is the time interval for when the device sends USAGE reports to SSM On-Prem/CSLU?
The device sends the USAGE reports to the SSM On-Prem/CSLU application once every 30 days as a default time interval. However, you can choose to send reports from the device to SSM OnPrem/CSLU using the license smart sync, all commands on the device.
If you experience an issue with this process that you cannot address, open a case inSupport Case Manager (SCM)using software licensing option.
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