Licensing Support
Welcome to Cisco Licensing Support. We’re making it easier to troubleshoot common licensing issues on your own. Use these easy-to-follow documents when taking action on traditional, PAK-based licenses or when managing Smart Licenses on Smart Software Manager. If you are unable to find what you need or require additional support, get help from our Licensing Support team.
For Cisco product support, including documentation, downloads and tools, please visit Cisco Support.
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BroadWorks / Device Management / EA Suite Management / License Delivery / License Management / Licensing Reports / Smart Account Administration
General CSSM Help / General LRP Help / General CSSM On-Prem Help
BroadWorks
Device Management
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How can I perform factory pre-installation of devices using SLP?
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How Can I Transfer Devices Between Smart Accounts within the Plug and Play Portal (PnP)?
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How Can I Transfer Devices Between Virtual Accounts within the Plug and Play Portal (PnP)?
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How can I view a device in Smart Licensing Portal while using Smart Licensing Using Policy (SLP)?
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How can I receive an Acknowledgement File using Smart Licensing Using Policy (SLP)?
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How can I cancel my license reservation and re-reserve license to a new Smart Account?
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How can I edit an existing profile within the Cisco Device Activation (CDA) portal?
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How can I generate a certificates on the Cisco Device Activation (CDA) portal?
Enterprise Agreement Suite Management
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How can I view the Enterprise Agreement in my Smart Account?
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Security Enterprise Agreement (EA) Workspace - Cisco Duo Licensing Guide
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How Can I Remove a Device that Is Not Licensed in the Enterprise Agreement (EA) Portal?
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How Can I Generate a Cloud Provisioned License on the Enterprise Agreement (EA) Portal?
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How Can I Generate a Smart License through Enterprise Agreement (EA) Portal?
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How Can I Generate a Traditional or Classic License through Enterprise Agreement (EA) Portal?
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How Can I Update a Device in Enterprise Agreement (EA) Portal?
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How Can I Upgrade a License in the Enterprise Agreement (EA) Portal?
License Delivery
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How Can I Upgrade My License through Version Upgrade in My Cisco Entitlements (MCE)?
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How Can I Send an Order Based Notification (OBA) to another Person?
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How Can I find My Smart Account Assigned Licenses within SSM (Smart Software Manager)?
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How Can I find My Smart Account Assigned Licenses within MCE (My Cisco Entitlements)?
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How Can I find My Smart Account Assigned Licenses within LRP (License Registration Portal)?
License Management
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How can I transfer or move Assets (Device, License) between Smart Accounts?
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How Can I Reserve a License for My Device Using Specific License Reservation (SLR)?
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How Can I Share My PAK (Product Activation Key) Based License with another Device?
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How Can I Register a Product Activation Key (PAK) on License Registration Portal (LRP)?
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How Can I Move Licenses from One Device to another within License Registration Portal (LRP)?
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How Can I Move Licenses from One Device to another because of an RMA or Device Failure?
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How Can I Convert My Product Activation Key (PAK) License to a Smart License?
Licensing Reports
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How Can I Download the Smart Software Manager License Inventory of My Smart Account?
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How Can I Download the Devices Registered under the On-Prem Account?
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How Can I Generate a Report of all User Groups within a Smart Account (SA)-Virtual Account (VA)?
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How Can I Generate a Report on all Users and Roles within a Smart Account (SA)-Virtual Account (VA)?
Smart Account Administration
General CSSM Help
General LRP Help
General CSSM On-Prem Help
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Contact Licensing Support
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