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Licensing Support

Troubleshoot your Cisco licenses with confidence. Find licensing support by product, or browse self-service how-to-resources to learn how can you solve general licensing issues.

Licensing Support

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How-to licensing support

It's easier than ever to troubleshoot common licensing issues on your own. Use these easy-to-follow documents and videos for Smart Account Administration, License Management, Device Management, and more.

172 results
In License Central, how can I perform bulk license conversion?

This document explains how to perform Bulk License Conversion in License Central, allowing you to convert multiple licenses at once for improved

Updated:Sep 04 2025

How can I perform device conversion to Smart License, in License Central(LC)?

This document explains the steps to convert a Device license into a Smart License within License Central (LC), enabling easier management and

Updated:Sep 04 2025

How can I convert my Product Activation Key (PAK) License to a Smart License, in License Central(LC)?

This document explains the steps to convert a Product Activation Key (PAK) license into a Smart License within License Central (LC), enabling easier

Updated:Sep 04 2025

In License Central, how can I see possible upgrade options?

For External Customer/Partner Use Only: These instructions are provided to help customers/partners perform the following action themselves to

Updated:Aug 28 2025

How can I send an Order Based Notification (OBA) to another person in License Central (LC)?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Aug 25 2025

How can I find my Smart Account assigned licenses within License Central (LC)?

For External Customer / Partner Use Only: These instructions are provided to help customers/partners perform the following action themselves to

Updated:Aug 25 2025

How can I find my order within License Central (LC)?

For External Customer / Partner Use Only: These instructions are provided to help customers/partners perform the following action themselves to

Updated:Aug 25 2025

How to Approve or Decline a Smart and Virtual Account Access Request, in License Central (LC)?

This document outlines the steps to approve or decline access requests for Smart and Virtual Accounts sent to the Smart Account Admins, in Cisco

Updated:Aug 05 2025

How can I modify the user's access levels on my Smart Account, in License Central (LC)?

This document outlines the steps to modify a user’s access level within your Smart Account in Cisco License Central, including how to assign or

Updated:Aug 05 2025

How can I set up a Nested Virtual Accounts, in License Central (LC)?

This document explains how to set up a nested Virtual Account and link it with license in Cisco License Central for organized license management and

Updated:Aug 04 2025

How can I modify the access levels of a User in a Virtual Account, in License Central (LC)?

This document outlines the steps on modifying a user’s access levels in a Virtual Account within Cisco License Central to control permissions and

Updated:Aug 04 2025

How can I remove users from my Smart Account, in License Central (LC)?

This document outlines the steps to remove users from your Smart Account in Cisco License Central to manage access and maintain account security.

Updated:Aug 04 2025

How can I manage the restricted-unrestricted access levels of a Virtual Account, in License Central (LC)?

This document explains how to manage restricted and unrestricted access levels in a Virtual Account within Cisco License Central to control user

Updated:Aug 04 2025

How can I modify a Virtual Account, in License Central (LC)?

This document outlines the steps to modify an existing Virtual Account in Cisco License Central to ensure accurate organization and alignment of

Updated:Aug 04 2025

How can I delete a user from a Virtual Account, in License Central (LC)?

This document outlines the steps to remove a user from your Virtual Account in Cisco License Central to maintain accurate and secure access control.

Updated:Aug 04 2025

How can I create User Groups to manage users within my Smart Account, in License Central (LC)?

This document outlines the steps for creating user groups within your existing Smart Account in Cisco License Central to efficiently manage

Updated:Aug 04 2025

How can I create Virtual Accounts under my Smart Account, in License Central (LC)?

This document outlines the steps for creating Virtual Accounts under a Smart Account in Cisco License Central to organize licenses for streamlined

Updated:Aug 04 2025

How can I add users to my Smart Account, in License Central (LC)?

This Document explains the step-by-step process for adding users to your Smart Account in Cisco License Central, ensuring proper access and role

Updated:Aug 04 2025

In License Central, how can I locate license alerts for my device?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Jul 17 2025

How can I transfer a device to a new Virtual Account (VA) within the same Smart Account (SA) in License Central (LC)?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Jul 15 2025

In License Central, how can I generate and manage a token for device registration?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Jul 15 2025

How can I Transfer or Move Licenses Between Virtual Accounts in License Central (LC)?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the

Updated:Jul 11 2025

How can I download the License Feature Inventory of my Smart Account, in License Central(LC) ?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Jul 10 2025

In License Central, how can I download a report of all my devices that includes license usage?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Jul 10 2025

In License Central, how can I view the Commercial Consumption License 360 degree View?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Jul 10 2025

In License Central, how can I view the Commercial Consumption Device 360 degree View?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the

Updated:Jul 10 2025

How can I upgrade my On-Prem Account?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Jun 18 2025

How can I resolve connectivity issue with On-Prem for already registered devices?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:May 06 2025

How can I resolve issues with SLP sync within On-Prem?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:May 06 2025

In License Central, how can I update or view my device validation status tag against the virtual account?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the

Updated:May 02 2025

In License Central, how can I find out how many devices have passed the last date of support?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:May 02 2025

In License Central, how can I find out how many licenses will expire in the next 90 days?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:May 02 2025

In License Central, how can I find out how many licenses are over consumed?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:May 02 2025

In License Central, how can I find out how many devices in my Account?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:May 02 2025

In License Central, how can I check if support or maintenance is included?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the

Updated:May 02 2025

In License Central, how can I check if a license is active, or pending renewal?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the

Updated:May 02 2025

How can I perform a synchronization within an On-Prem deployment?

For External Customer / Partner Use Only:These instructions are provided to help customers / partners perform the action themselves to resolve the

Updated:May 02 2025

In License Central, how can I find serial number associated with my Product?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the

Updated:May 01 2025

How can I correct license count mismatch issue between OnPrem and CSSM?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:May 01 2025

How can I receive an Acknowledgement File using Smart Licensing Using Policy (SLP)?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Apr 30 2025

How Can I Add a Device to My CCO ID Profile from within License Registration Portal (LRP)?

Add a device to my CCO ID profile from within License Registration Portal

Updated:Apr 30 2025

How can I delete an On-Prem account?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Apr 29 2025

How can I register a device from within an On-Prem deployment?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following actions themselves to

Updated:Apr 29 2025

How can I install Enforced Licenses/Smart Licensing Authorization code (SLAC) within an On-Prem Deployment?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Apr 29 2025

In License Central, how can I see a list of events transacted against my order?

For External Customer / Partner Use Only: These instructions are provided to help customers/partners perform the following action themselves to

Updated:Apr 29 2025

How can I get my Cisco Networking Subscription consumption to appear on CSSM?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Apr 13 2025

How can I Claim a CSSM Controlled Subscription in Meraki Dashboard?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Apr 13 2025

How can I view the Enterprise Agreement in my Smart Account?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the

Updated:Apr 11 2025

How to request a Smart Account for a Customer?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Apr 11 2025

How to create a Smart Account?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Apr 11 2025

How to Approve or Decline a Smart and Virtual Account Access Request?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Apr 11 2025

How Can I Set Up a Nested Virtual Account?

Set up a Nested Virtual Account

Updated:Apr 11 2025

How can I request access to an existing Smart Account?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Apr 11 2025

How Can I Remove Users from My Smart Account?

Remove users from my Smart Account

Updated:Apr 11 2025

How Can I Receive Notifications Regarding My Smart Account?

Receive Notifications Regarding My Smart Account

Updated:Apr 11 2025

How Can I Modify the Users Access Levels on My Smart Account?

Modify the Users Access Levels on My Smart Account

Updated:Apr 11 2025

How Can I Modify the Access Levels of a User in a Virtual Accounts?

Modify the Access Levels of a User in a Virtual Accounts

Updated:Apr 11 2025

How Can I Modify a Virtual Account?

Modify a Virtual Account

Updated:Apr 11 2025

How Can I Manage the Restricted/Unrestricted Access Levels of a Virtual Account?

Manage the Private/Public Access Levels of a Virtual Account

Updated:Apr 11 2025

How Can I Delete a User from a Virtual Account?

Delete a user from Virtual Accounts

Updated:Apr 11 2025

How Can I Create User Groups to Manage Users within My Smart Account?

Create user groups to manage users within my Smart Account

Updated:Apr 11 2025

How Can I Add Users to My Smart Account?

Add users to my Smart Account

Updated:Apr 11 2025

How Can I Add a Virtual Account to My Smart Account?

Add a virtual account to my Smart Account

Updated:Apr 11 2025

How Can I Generate a Report of every Transaction Activity on My Smart Account (SA) within Smart License Manager (SSM)?

Generate a report of every transaction activity on my Smart Account within Smart Software Manager

Updated:Apr 03 2025

How can I re-assign the order from one Smart Account to another Smart Account?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the

Updated:Apr 02 2025

How can I transfer or move license between Smart Accounts?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the

Updated:Apr 02 2025

How can I transfer or move Assets (Device, License) between Smart Accounts?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners(with Admin access to Customer Smart Account)

Updated:Apr 02 2025

How can I de-register and re-register my device to Smart Account?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Apr 02 2025

How Can I Generate a Report of all Product Instances in a Smart Account (SA) within Smart License Manager (SSM)?

Generate a report of all product instances in a Smart Account with Smart License Manager

Updated:Mar 28 2025

How can I reserve a license for my device using Specific License Reservation (SLR)?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Mar 18 2025

How can I view a device in Smart Licensing Portal while using Smart Licensing Using Policy (SLP)?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Mar 07 2025

How Can I Transfer or Move Licenses Between Virtual Accounts?

Transfer or move licenses between virtual accounts

Updated:Feb 27 2025

How Can I Convert a Fulfilled Product Activation Key (PAK) to a Smart License in Smart License Manager (SSM)?

Convert a fulfilled PAK to a Smart License in Smart License Manager

Updated:Feb 24 2025

How Can I Setup an On-Prem Account?

Setup an On-Prem Account

Updated:Jan 21 2025

How Can I Add a Device in the Plug and Play (PnP) Portal?

For External Customer / Partner Use Only: Add a device in the Plug and Play portal

Updated:Jan 21 2025

How Can I Generate a New PnP Certificate for a Device?

Generate a New PnP Certificate for a Device

Updated:Jan 21 2025

How Can I Transfer Devices Between Virtual Accounts within the Plug and Play Portal (PnP)?

Transfer devices between virtual accounts within the Plug and Play Portal

Updated:Jan 21 2025

How Do I Enable Factory Pre-Install for SLR?

Enable Factory Pre-install for SLR

Updated:Jan 21 2025

How Can I Transfer a Device to a New Virtual Account (VA) within the Same Smart Account(SA)?

Transfer a device to a new virtual account within the same smart account

Updated:Jan 21 2025

How Can I Associate a MAC Address to a Profile within the Cisco Device Activation (CDA) Portal?

Associate a MAC address to a profile within the Cisco Device Activation Portal

Updated:Jan 21 2025

How Can I Delete an Existing Profile within the Cisco Device Activation (CDA) Portal?

Delete an Existing Profile within the Cisco Device Activation (CDA) Portal

Updated:Jan 21 2025

How Can I Generate a Traditional or Classic License through Enterprise Agreement (EA) Portal?

Generate a Traditional or Classic License through Enterprise Agreement (EA) Portal

Updated:Jan 15 2025

How Can I Generate a Traditional or Classic License through Enterprise Agreement (EA) Portal?

Generate a Traditional or Classic License through Enterprise Agreement (EA) Portal

Updated:Jan 15 2025

How Can I Generate a Cloud Provisioned License on the Enterprise Agreement (EA) Portal?

Generate a Cloud Provisioned License on the Enterprise Agreement (EA) Portal

Updated:Jan 15 2025

How Can I Generate a Cloud Provisioned License on the Enterprise Agreement (EA) Portal?

Generate a Cloud Provisioned License on the Enterprise Agreement (EA) Portal

Updated:Jan 15 2025

How Can I Assign an Order to a Smart Account?

Assign an order to a Smart Account

Updated:Jan 10 2025

How can I create a new profile with the Cisco Device Activation (CDA) portal?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Jan 08 2025

How Can I Generate a License with a Product Activation Key (PAK) but Missing the PIN on License Registration Portal (LRP)?

Generate a License with a Product Activation Key (PAK) but Missing the PIN on License Registration Portal

Updated:Jan 06 2025

How Can I Generate a Smart License through Enterprise Agreement (EA) Portal?

Generate a Smart License through Enterprise Agreement (EA) Portal

Updated:Jan 06 2025

How Can I Generate a Smart License through Enterprise Agreement (EA) Portal?

Generate a Smart License through Enterprise Agreement (EA) Portal

Updated:Jan 06 2025

How Can I Register a Product Activation Key (PAK) on License Registration Portal (LRP)?

Register a Product Activation Key on License Registration Portal

Updated:Jan 06 2025

How Can I Move Licenses from One Device to another because of an RMA or Device Failure?

Move licenses from one device to another because of an RMA or device failure

Updated:Jan 06 2025

How Can I Move Licenses from One Device to another within License Registration Portal (LRP)?

Move licenses from one device to another within License Registration Portal

Updated:Jan 06 2025

How Can I Start Receiving Notifications on Licensing Activities?

Start Receiving Notifications on Licensing Activities

Updated:Jan 06 2025

How to Generate SLAC (Smart Licensing Authorization Code) Code on My Device?

Generate a Smart Licensing Authorization Code on my device

Updated:Jan 06 2025

How can I locate licenses to resolve the shortage of license alert?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners (with Admin access to Customer Smart Account)

Updated:Jan 06 2025

How Can I Share My PAK (Product Activation Key) Based License with another Device?

Share my Product Activation Key (PAK) based license with another device

Updated:Jan 06 2025

I need help swapping my device's licenses from another order line.

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the

Updated:Jan 06 2025

How Can I Convert My Fulfilled Product Activation Key (PAK) to a Smart License in License Registration Portal (LRP)?

Convert my fulfilled Product Activation Key to Smart Licenses in License Registration Portal

Updated:Jan 06 2025

How Can I Convert My Product Activation Key (PAK) License to a Smart License?

Convert my product activation key license to a smart license

Updated:Jan 06 2025

How Can I Perform Device Conversion to Smart License from License Registration Portal (LRP)?

Perform Device Conversion to Smart License from License Registration Portal

Updated:Jan 06 2025

How can I Upload Root CA to Cisco Device Activation Portal (CDA) portal?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Jan 06 2025

How can I edit an existing profile within the Cisco Device Activation (CDA) portal?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Jan 06 2025

How Can I Disassociate a MAC Address from a Profile within the Cisco Device Activation (CDA) Portal?

Disassociate a MAC Address from a Profile within the Cisco Device Activation (CDA) Portal

Updated:Jan 06 2025

How Can I Transfer Devices Between Smart Accounts within the Plug and Play Portal (PnP)?

Transfer devices between Smart Accounts in Plug and Play Portal

Updated:Jan 06 2025

How Can I Edit a Device in the Plug and Play Portal (PnP)?

Edit a Device in the Plug and Play Portal

Updated:Jan 06 2025

How Can I Edit a Customer Hosted Controller Profile within the Plug and Play Portal (PnP)?

Edit a Customer Hosted Controller Profile within the Plug and Play Portal

Updated:Jan 06 2025

How Can I Create a Customer Hosted Controller Profile in the Plug and Play Portal (PnP)?

Create a customer hosted controller profile in the plug and play portal

Updated:Jan 06 2025

How can I create a Cisco Hosted Controller Profile in the Plug and Play portal (PnP)?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Jan 06 2025

How Can I Remove the Smart Account Hold from the Order?

Remove the Smart Account Hold from the Order

Updated:Dec 23 2024

How can I enable Network Address Translation (NAT) for SSM On-Prem?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Dec 23 2024

How can I remove a device from within an On-Prem deployment ?

For External Customer / Partner Use Only:These instructions are provided to help customers / partners perform the action themselves to resolve the

Updated:Dec 23 2024

How Can I Update My License Reservation on My Device?

Update my License Reservation on my device

Updated:Dec 23 2024

How Can I Reserve Licenses on Devices when the License Is Not Available for Reservation?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the

Updated:Dec 23 2024

How can I remove a reserved license reservation from a device?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Dec 23 2024

How Can I Create a Token to Register My Device in My Smart Account?

Create a token to register my device in Smart Account

Updated:Dec 23 2024

How can I perform factory pre-installation of devices using SLP?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Dec 19 2024

How Do I Add My Device in the Enterprise Agreement Portal?

Add my device to the Enterprise Agreement Portal

Updated:Dec 19 2024

How Do I Add My Device in the Enterprise Agreement Portal?

Add my device to the Enterprise Agreement Portal

Updated:Dec 19 2024

How Can I Update a Device in Enterprise Agreement (EA) Portal?

Update a device in the Enterprise Agreement Portal

Updated:Dec 19 2024

How Can I Update a Device in Enterprise Agreement (EA) Portal?

Update a device in the Enterprise Agreement Portal

Updated:Dec 19 2024

How Can I Remove a Device that Is Not Licensed in the Enterprise Agreement (EA) Portal?

Remove a device that is not licensed in the Enterprise Agreement Portal

Updated:Dec 19 2024

How Can I Remove a Device that Is Not Licensed in the Enterprise Agreement (EA) Portal?

Remove a device that is not licensed in the Enterprise Agreement Portal

Updated:Dec 19 2024

How Can I Generate a Report of all User Groups within a Smart Account (SA)-Virtual Account (VA)?

Generate a report of all user groups within a Smart Account or Virtual Account

Updated:Nov 19 2024

How Can I Get a Temporary License from within the License Registration Portal (LRP)?

Get a temporary license from within the License Registration Portal

Updated:Nov 18 2024

How Can I Perform Device Conversion to Smart License from CSSM?

Perform device conversion to Smart License from CSSM

Updated:Nov 18 2024

How Can I Perform a Device Led Conversion (DLC)?

How Can I Perform a Device Led Conversion (DLC)?

Updated:Nov 18 2024

How Can I Convert a Partially Converted Product Activation Key (PAK) to a Smart License in Smart License Manager (SSM)?

Convert Partially Converted Product Activation Key (PAK) to Smart Licenses in Smart License Manager

Updated:Nov 18 2024

How Can I Convert a Partially Converted Product Activation Key (PAK) to a Smart License in License Registration Portal (LRP)?

Convert Partially Converted Product Activation Key (PAK) to Smart Licenses in License Registration Portal

Updated:Nov 18 2024

How Can I Convert My Unfulfilled Product Activation Key (PAK) to a Smart License in License Registration Portal (LRP)?

Convert my unfulfilled Product Activation Key to a Smart License in License Registration Portal

Updated:Nov 18 2024

How Can I Convert My Partially Fulfilled Product Activation Key (PAK) to a Smart License in License Registration Portal (LRP)?

Convert my partially fulfilled product activation key to Smart Licenses in License Registration Portal

Updated:Nov 18 2024

How Can I Convert an Unfulfilled Product Activation Key (PAK) to a Smart License in Smart License Manager (SSM)?

Convert an unfulfilled Product Activation Key (PAK) to a Smart License in Smart License Manager

Updated:Nov 18 2024

How Can I Convert a Partially Fulfilled Product Activation Key (PAK) to a Smart License within Smart License Manager (SSM)?

Convert a partially fulfilled PAK to a Smart License wthin Smart Software Manager

Updated:Nov 18 2024

How Can I Upgrade a License in the Enterprise Agreement (EA) Portal?

Upgrade a License in the Enterprise Agreement Portal

Updated:Nov 18 2024

How Can I Download a Report of all Licenses In-Use from My Enterprise Agreement Workspace Suite(EAWS)?

Download a Report of all Licenses In-Use from My Enterprise Agreement Workspace Suite(EAWS)

Updated:Nov 18 2024

How Can I Download a Report of all Licenses In-Use from My Enterprise Agreement Workspace Suite(EAWS)?

Download a Report of all Licenses In-Use from My Enterprise Agreement Workspace Suite(EAWS)

Updated:Nov 18 2024

How Can I Generate a Report on all Users and Roles within a Smart Account (SA)-Virtual Account (VA)?

Generate a Report on all Users and Roles within a Smart Account (SA)-Virtual Account

Updated:Nov 18 2024

How Can I find My Smart Account Assigned Licenses within SSM (Smart Software Manager)?

Find my Smart Account assigned licenses within Smart Software Manager

Updated:Nov 15 2024

How Can I find My Smart Account Assigned Licenses within LRP (License Registration Portal)?

Find my Smart Account assigned licenses within License Registration Portal

Updated:Nov 15 2024

How can I find the serial number of my device?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Nov 15 2024

How Can I Generate a Report of all My Classic Licenses under a Smart Account from Product License Registration Portal (LRP)?

Generate a Report of all My Classic Licenses under a Smart Account from Product License Registration Portal

Updated:Nov 14 2024

How Can I Download the Smart Software Manager License Inventory of My Smart Account?

Download the Smart Software Manager License Inventory of My Smart Account

Updated:Nov 14 2024

How Can I Run a Device Report for all the Devices Registered against a Smart Account (SA) within the Plug and Play (PnP) Portal?

Run a device report for all devices registered against a Smart Account within a Plug and Play portal

Updated:Nov 14 2024

How Can I Get an Inventory of Devices with Traditional Licenses from within the License Registration Portal (LRP)?

Get an Inventory of Devices with Traditional Licenses from within the License Registration Portal

Updated:Nov 14 2024

How Can I Download the Devices Registered under the On-Prem Account?

Download the devices registered under the On-Prem Account

Updated:Nov 14 2024

How to Request BroadWorks License Files?

This document covers the procedure on how to raise service requests using Support Case Manager (SCM) for any BroadWorks software licensing request.

Updated:Jul 12 2024

How can I assign my Product Activation Key (PAK) to a Smart Account in License Registration Portal (LRP)?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Jul 09 2024

How Can I Reserve a License for My Device Using Specific License Reservation (SLR)?

Reserve a license for my device using specific license reservation (SLR)

Updated:Apr 25 2024

Obtaining the Export License

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Feb 26 2024

Obtaining a SLAC Response

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Feb 23 2024

Resolving RAM and CPU Spikes

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Feb 23 2024

Performing SLP Synchronizations

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Feb 22 2024

Sending Device Usage Reports

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Feb 22 2024

Adding SLP Devices on SSM On-Prem

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Feb 22 2024

Enabling NAT for SSM On-Prem

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the

Updated:Feb 22 2024

Push and Pull Modes in SLP Overview

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Feb 22 2024

Smart Licensing Using Policy Overview

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Feb 21 2024

How to Add a Cisco Service Contract Access to a Cisco.com Account

The article describes the process of adding a Cisco service contract access to a Cisco.com account.

Updated:Jan 24 2024

How can I cancel my license reservation and re-reserve license to a new Smart Account?

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to

Updated:Oct 20 2023

Security Enterprise Agreement (EA) Workspace - Cisco Duo Licensing Guide

Provisioning is required for the customer when initially activating the license, or after moving into a different Duo edition.

Updated:Oct 17 2023

Meraki Enterprise Agreement Workspace Guide

Meraki Enterprise Agreement Workspace Guide

Updated:Sep 21 2023

How to Remove a Product Instance (Cloud Connect)

This article describes the process of removing a product instance via Cloud Connect.

Updated:Feb 02 2022

How to Resend Licenses in LRP

This article describes the process of resending licenses in License Registration Portal (LRP).

Updated:Dec 21 2021

How to Download Licenses in LRP

This article describes the process of downloading licenses in License Registration Portal (LRP).

Updated:Dec 21 2021

How to Remove a Product Instance (SLR)

This article describes the process of removing a product instance as part of specific license reservation (SLR) in Cisco Smart Software Manager.

Updated:Nov 10 2021

How to Obtain the Reservation Return Code

This article describes the process of obtaining the reservation return code for enterprise products with internetwork operating system (IOS) XE.

Updated:Nov 10 2021

How to Rehost Licenses from a Failed Product (SLR)

This article describes the process of rehosting licenses from a failed product as part of specific license reservation (SLR) in CSSM.

Updated:Nov 10 2021

How to Install the Authorization Code on a Device

This article describes the process of installing the authorization code on a device.

Updated:Nov 10 2021

How to Reserve Licenses (SLR)

This article describes the process of reserving licenses as part of specific license reservation (SLR) in Cisco Smart Software Manager (CSSM).

Updated:Nov 10 2021

How to Obtain the Reservation Request Code

This article describes the process of obtaining the reservation request code for enterprise products with internetwork operating system (IOS) XE.

Updated:Nov 10 2021

How to Identify Products That Support SLR

This article describes the process of identifying products that support specific license reservation (SLR).

Updated:Nov 10 2021

How to Request Access to an Existing Smart Account

The article describes the process of requesting access to an existing Smart account.

Updated:Aug 25 2021
Licensing Hub Cisco Software Central

Product licensing support

Find a curated collection of licensing guide and support documentation by product.

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