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Updated:April 24, 2024
Document ID:LIC220914
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Before you start, ensure that you have:
Active Cisco.com account
User must have Smart Account Administrator Role OR Virtual Account Administrator Role.
Step 2: Select the Smart Account from the Smart Account Selector at the top right corner.
Step 3: Click on Manage account under the Manage Smart Account section.
Step 4: Click on Virtual Accounts in the Dashboard menu.
Step 5: Click on the Virtual Account name to edit the users of that Virtual Account.
Step 6: Click on Users tab.
Step 7: Select the box in front of the users you want to remove.
Step 8: Click Unassign Selected.
Troubleshooting:
I am not getting unassign option for particular user? Users with smart account admin or smart account user access cannot be removed from Virtual account.
If you experience an issue with this process, that you cannot address, please open a case in Support Case Manager (SCM).
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