How Can I Remove Users from My Smart Account?

 
Updated April 11, 2025
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    Introduction

    This document outlines the steps to remove users from your Smart Account to manage access and maintain account security.

    Prerequisites

    Before you start, ensure that you have:

    • Active Cisco.com account
    • Smart Account admin role for the entire Smart Account & all VA and Va admin Role for specific VA user has access to.
    note-icon

    Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

    Steps

    Step 1: Go to Cisco Software Central and log in with your cisco.com credentials.

    Step 2: Select the Smart Account from the Smart Account Selector at the top right corner.

    Step 3: Click on Manage account under the Manage Smart Account section.

    Step 4: Click on Users option in the dashboard menu.

    Step 5: Select the box in front of the users you want to remove.

    Step 6: Click Remove Selected.

    Troubleshooting

    If you experience an issue with this process, that you cannot address, please open a case in Support Case Manager (SCM) using software licensing option.

    For feedback on the content of this document, please submit here.

    For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.