How Can I Modify a Virtual Account?

Introduction

This document outlines the steps to modify an existing Virtual Account to ensure accurate organization and alignment of licenses with evolving business or operational needs.

Prerequisites

Before you start, ensure that you have:

• Active Cisco.com account
• Smart Account (SA) Administrator User Role or Virtual Account (VA) Administrator role to edit Virtual Account

Note:

• Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

• If you need help with creating a Virtual Account, you can perform the transaction through Ask Licensing. Visit Ask Licensing for more information.

Steps

Step 1: Go to Cisco Software Central and log in with your cisco.com credentials.

Step 2: Select the Smart Account from the Smart Account Selector at the top right corner.

Step 3: Click on Manage account under the Manage Smart Account section.

Step 4: Click on Virtual Accounts in the Dashboard menu.

Step 5: Click on the Virtual Account name to edit the Virtual Account.

Step 6: Click on one of the tabs General, Users, or User Groups to edit Virtual Account details.

Step 7: Click OK.

Troubleshooting

If you experience an issue with this process, that you cannot address, please open a case in Support Case Manager (SCM).

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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.