Introduction
This document outlines the steps on modifying a user’s access levels in a Virtual Account to control permissions and roles.
Prerequisites
Before you start, ensure that you have:
- Active Cisco.com account
- Access to a active Smart Account with either Smart account administrator or Virtual Account administrator role
Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Steps
Step 1: Go to Cisco Software Central and log in with your cisco.com credentials
Step 2: Select the Smart Account from the Smart Account Selector at the top right corner
Step 3: Go to Manage Smart Account and click on Manage Account
Step 4: Go to Users tab
Step 5: Click on the User whose access needs to be modified
Step 6: Click on Assign Account Access
Step 7: Choose 'Selected Virtual Accounts' radio button
Step 8: Choose desired User role for the user from the 'User Role' drop down and click 'Ok'
Step 9: From the displayed wizard select the Virtual Accounts on the left-hand side for which the selected access role for the user needs to be enabled
Step 10: Make a selection based on access need of the user and click either:
- Assign Account Only' in case the access is required for the selected virtual account
- Assign Account and Children' in case the access is required for both parent and associated children account(s)
Note: "Unassign Selected" & "Unassign All" can be used to undo the selection of virtual accounts on the wizard
Step 11: Once all is set on the wizard per requirement commit the changes by clicking Ok
Troubleshooting
- I cannot edit access of a user. Please check your User privileges, ONLY Smart Account admin/Virtual Account admin have the access modification privileges.
If you experience an issue with this process, that you cannot address, please open a case in Support Case Manager (SCM) using software licensing option.
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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.