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Updated:April 23, 2024
Document ID:LIC220909
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Contents
For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.
Before you start, ensure that you have:
Active cisco.com account
User must have access to the Smart Account and Virtual Account where they want to find the license.
Step 2: Click on "Access MCE" under the Manage Entitlements section.
Step 3: Select the desired Smart Account and an appropriate Virtual Account from the selectors at the top right corner.
Step 4: Navigate to the "Licenses" tab at the top
Step 5: Under the "License Feature" tab, the user can view all the licenses that are assigned to the selected Smart Account and Virtual Account
Troubleshooting:
1. I am not able to find the license in the selected SA/VA. Check the order assignment to selected SA/VA in CCW, View or Change Smart Account Assignments section. If it is assigned correctly to the selected SA/VA and still not available in MCE then open a case using SCM.
If you experience an issue during the process explained in the document, open a case in Support Case Manager (SCM).
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