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Transforming warehouse maintenance and repair

ivii creates state-of-the-art, intelligent assistance systems. Using Cisco solutions, experts located remotely can guide field engineers on the warehouse floor through troubleshooting and repair processes.

Summary

Challenges

  • Global employees needing access to local machines
  • Vast amounts of unorganized data
  • Integration of many applications

Solution

Results

  • 90% reduction in travel turnaround time
  • 40% reduction in service ticket time

What they’re saying

"We want to rely on a stable vendor, who further develops the product."

Christian Zink, Head of Product Management, ivii

Who is ivii?

Industry: Manufacturing
Location: Dobl, Austria

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