In-Showroom Experience from Virtually Anywhere
Maruti virtually connects buyers to 400 showrooms and 40,000 sales executives with Webex by Cisco.
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Maruti Suzuki India Limited
A subsidiary of Japanese automaker Suzuki Motor Corporation, Maruti led India's auto revolution. It manufactures and sells passenger vehicles in the country with 16 car models and over 150 variants.
Industry: Manufacturing
Location: New Delhi, India
Size: 16,025 employees
Website: marutisuzuki.com
Summary
Challenges
- A showroom-like experience for buyers
- Reliable chat and video conferencing
Solutions
Results
- A virtual experience that feels like a showroom
- Chat, video, and audio conferencing no matter the customer's location
“With Webex by Cisco, we have created a tool called Maruti Suzuki Chatbox. This tool provides a live, in-showroom experience to the customers.”
Bhuvan Dheer, Executive Vice President
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