Customer Stories

Challenge

• Ineffective wireless connectivity and coverage was impacting clinical workflows
• Network outages significantly affected application performance and availability
• Underlying infrastructure inhibiting ability to take advantage of new technologies

Solution

• Cisco Digital Healthcare Architecture, based on Cisco Medical Grade Network
• Cisco and Cerner Partnership
• Cisco Connected Health Services

Results

• Improved infrastructure reliability and availability by more than 100%
• Improved wireless coverage by 20% and speed by 1200%
• Enhanced network protection and compliance which created a foundation for new technologies

Challenge

• Securely implement digital learning initiative to provide mobile devices for all students and teachers
• Better integrate a fragmented infrastructure that hindered progress and presented a security risk
• Need to reduce complexity and simplify management for the IT team

Solution

• Cisco Security Enterprise License Agreement
• Cisco Firepower 9300 Security Appliance
• Cisco Advanced Malware Protection for Endpoints
• Cisco Identity Services Engine
• Cisco Collaboration Enterprise License Agreement

Results

• Decreased the number of malware incidents from three per day to one per month
• Improved productivity and collaboration among students and teachers
• Increased student attendance and reduce behavior problems through better engagement
• Reduced costs and administrative burden on security team

Challenge

• Reduce business costs
• Increase customer satisfaction
• Make banking easier

Solution

• Cisco Video Conferencing
• Cisco Jabber
• Cisco WebEx
• Cisco Unified Contact Center Enterprise
• Cisco Enterprise Networks

Results

• Better customer satisfaction and retention rates
• More productivity of experts
• A 12 percent rise in sales; more cross-selling

Challenge

Digitizing the business to make it even more valuable and accessible to its stakeholders

Solution

• Cisco networking solutions
• Cisco Video and Collaboration solutions
• Cisco Unified Contact Center Enterprise

Results

• Reduced travel
• Improved staff productivity and work-life balance
• Reduced costs

Challenge

• A network infrastructure that was 30 years behind
• Lack of student and staff access to modern technology

Solution

• Cisco networking, data center, and security products with software and services

Results

• Nearly 30 computer labs and over 1,200 all in-one desktops installed in district schools

Challenge

• Securely transition to the cloud and software as a service (SaaS) with greater confidence.
• Improve visibility and protection against advanced persistent threats, ransomware, and malware.
• Deploy more effective security without need for additional headcount

Solution

• Cisco Advanced Malware Protection (AMP) for Endpoints to protect against disruptive and costly attacks like ransomware
• Cisco Threat Grid to better understand and more deeply analyze the latest threats
• Cisco Firepower Management Center for improved visibility across the network

Results

• Saves two workdays per month manually reviewing suspicious emails
• Better serves customers and employees with secure transition to the cloud and SaaS solutions
• Fills in security gaps, prioritizes threats, and remediates faster and easier

Challenge

• Rapid increase in student registration with limited space to accommodate them
• No planned investments in building or leasing new education buildings; smarter ways of using available space needed
• Underutilized classrooms and no-shows (classrooms reserved, but not used), but no way to support this with real-time data; no way to make improvements using data-driven decisions

Solution

• Collaborate with Axians, a Cisco partner, and Scientia, a leader in timetabling for higher education
• Provide classroom occupancy data, and combine that with timetabling software, to begin the Classroom Occupancy System (CLOCKS) application
• Install Cisco networking, wireless, and location solutions
• Implement Lone Rooftop's Position Intelligence Engine (PIE), a platform that calculates the position of people inside buildings primarily based on the existing Wi-Fi network
• Provide easy access to data to schedule classes efficiently and increase education capacity

Results

• Full, accurate 24-hour insight into occupancy of classes
• 15 percent more capacity available to accommodate growing number of students, with no additional investments in real estate
• No-shows at an all-time low of around 3 to 5 percent, with an industry average of more than 20 percent
• Implementations of PIE and CLOCKS completed or in process in more than half of the universities in the Netherlands

Challenge

• Help enable highly mobile consultants to work securely at client sites, on public networks, and in other vulnerable areas around the world that are outside of the corporate network

Solution

• Cisco Umbrella for off-network protection

Results

• Strengthened protection for employees and clients against malware, ransomware, and other threats
• Increased visibility into threats and decreased remediation time
• Achieved fast time-to-value

Challenge

• Diversify business and build annuity-based revenue streams
• Build secure, cost-efficient, and automated cloud environments
• Deliver advanced network services over the cloud

Solution

• Private cloud environment based on Cisco Application Centric Infrastructure (ACI) and Cisco Nexus platform
• Cisco SDN technology and design for full automation

Results

• Achieved a true cloud service with complete automation
• Solution live in two months
• On-boarding times cut from three months to two hours

Challenge

• Evolve from traditional service provider to cloud services innovator
• IP multimedia subsystem reaching end of life
• Virtualized platform needed to support rapid service delivery and business growth

Solution

• Cisco software-defined networking for a complete solution for public and private cloud
• Public cloud and telco network functions virtualization, based on a Cisco ACI spine and hosted on a Cisco Nexus 9000 platform

Results

• Public cloud and telco network functions virtualization, based on a Cisco ACI spine and hosted on a Cisco Nexus 9000 platform
• Deployed new services 50 percent faster
• Gave engineers 30 percent more time to work on IT transformational projects

Challenge

• The leading Australian university wanted to use location-based analytics to:
  • Improve fact-based decision-making
  • Understand how staff, students, and visitors were experiencing the campus
  • Answer tough questions on issues such as building development, sustainability, and engaging prospective students

Solution

• Location-based analytics from Cisco Connected Mobile Experiences (CMX)
• Fast access to education with Cisco 802.11ac Wireless and Cisco Switching
• Automated bring-your-own device support with Cisco Identity Services Engine (ISE)
• Protection from malware with Cisco firewalls
• Simple IT management with Cisco Prime Infrastructure

Results

• Quality cross-campus mobility experience for occupants and visitors
• Simplified, automated, secure access for reliable teaching connectivity
• Insightful, effective decisions on facilities using actual traffic usage patterns

Challenge

• Unburden doctors and nurses from paperwork and administration
• Make clinicians more mobile for better care at the bedside and out in the community

Solution

• Evolving IT operations with Cisco Digital Network Architecture, and improving workforce, patient, and visitor experience with Cisco Wireless and Switching
• Reducing risk from cyber threats with integrated Cisco Security, with simplification from Cisco Prime low-touch IT management
• Collaborating effectively over Cisco Unified Communications and Jabber technology, virtualized on Cisco UCS servers

Results

• Automated network operations with secure access
• Fast and effective emergency responses
• Improved and efficient home care support

Challenge

• Help ensure students could use the transportation time productively
• Extend its digital campus beyond the classroom
• Set the foundation for students to be college- and career-ready

Solution

• School buses with wireless access using Cisco 829 Industrial Integrated Services Routers
• Bring-your-own-device environment powered with Cisco Aironet access points
• Secure campus networking with Cisco switching and next-generation firewalls
• Optimal uptime management with Smart Net Total Care service

Results

• Helping ensure equal access to education for all
• Improving student safety and wellbeing
• Making better use of time and learning opportunities

Challenge

• Struggling to differentiate services compared to larger competitors
• Struggling to provide a better experience for call center managers

Solution

• Cisco Collaboration Dev Center learning and sandboxes
• Cisco DevNet creations inspiration
• Cisco Communities for developer collaboration

Results

• Altus Contact Center Manager Software
• Differentiation leading to Increased company profit
• Won Cisco ISV Partner of the Year award for LATAM

Challenge

• Enhance the hotel experience for guests
• Monitor assets and hotel facility easily for repair and maintenance
• Optimize hotel for energy conservation
• Work with city building department to update new building codes

Solution

• Deployed the Cisco Catalyst Digital Building Series Switch to:
  • Simplify the deployment experience with integrated security and lower total cost of ownership
  • Lay the foundation for the powering and connecting multiple, separate building subsystems (lighting, HVAC, and others) into a single, unified, low-voltage IP network

Results

• Saved over 50 percent on energy as compared to traditional methods
• Can centrally monitor and manage all room equipment through the IP network
• Can analyze traffic patterns and improve security with workplace optimization

Challenge

• Reduce infrastructure and labor costs over the life of a building
• Enhance employee experience and services
• Use resources efficiently and effectively

Solution

• Cisco Spark for easy wireless file sharing, voice, and video sharing across geographies
• Cisco Catalyst Digital Building Solution to optimize low-voltage Power over Ethernet deployments and connectivity

Results

• Can reduce energy cost by 50 percent
• Workplace optimization with presence sensor analyze traffic patterns, manage space, and improve security
• Can centrally manage all room equipment using the network

Challenge

• Provide a consistent standard of service across all markets.
• Ensure effective and secure network infrastructure.
• Reduce costs and improve licensing efficiency.

Solution

• Cisco Security ELA allows for more integrated security solutions at a lower cost
• Cisco Firepower Management Center provides centralized visibility and intelligence, helping block thousands of advanced and known threats daily
• Video and web conferencing reduce the amount of executive travel needed for meetings, saving significant time and money

Results

• Reduce network latency by half for greater productivity
• Secured network for one-third the cost
• Reduced and blocked thousands of advanced and known threats daily

Challenge

• Allow diverse and remote care team members to coordinate diagnoses more effectively.
• Enable patients to communicate with experts, privately and in real time.

Solution

• Establish secure, real-time video communications to reduce time to diagnosis with Cisco TelePresence and Cisco Webex for collaboration and Cisco ISE, Stealthwatch, and Sourcefire for security
• Deploy secure and reliable network infrastructure to enable high-definition (HD) image sharing with Cisco Catalyst, Nexus Switches, Aironet Access Points, and UCS Servers
• Improve operational efficiency with automated Cisco Unified Contact Center capabilities
• Ease of deployment with Cisco SmartNet Total Care support service and Cisco Capital Financing

Results

• Quicker diagnoses eliminate unnecessary patient anxiety.
• Hospitals have affordable access to eminent specialists.
• Efficient operational processes are more accessible with speedier appointments.

Story Challenge:

• One of the most prestigious educational institutions in Colombia, Universidad EAFIT is constantly growing and is committed to being a technology leader. It wanted to accelerate the deployment of its technology infrastructure with agility to enhance educational environments and deliver innovative learning opportunities while keeping budgets in line with strategic priorities.

Story Solution:

• Enable anywhere learning using any device with Cisco® Wireless and Cisco Catalyst® and Nexus® switching.
• Simplify new deployments with automated workflow and Power over Ethernet (PoE).
• Deliver secure, relevant access with Cisco Integrated Services Engine (ISE)
• Provide simplified, unified network management with Cisco Prime™ Infrastructure.
• Help promote business continuity with Cisco Smart Net Total Care™ services

Story Outcome/ Results:

• Improved bring-your-own-device (BYOD) connectivity, efficiency, and safety with a connected campus.
• Empowered educators and students with connected classroom learning.
• Delivered consistent, secure access with reliable, highly available networking to meet constantly changing demands.

Challenge

• Meet some of the most ambitious climate targets for any public organization in the world
• Save money and improve use of space across a one-million square meter campus
• Reduce costs and improve licensing efficiency.

Solution

• Digitizing the network with Cisco Connected Mobile Experiences to adapt dynamically to use of building by occupants
• Implement granular digital insights to simplify IT, reduce costs, and maintain optimal guest experiences

Results

• One of the largest examples of linking Wi-Fi analytics with building control systems worldwide
• 33 percent lower gas emissions and on target to achieve 67 percent reduction within the next 5 years
• 5 percent energy savings, rising to between US$200,000 and $400,000 on an annual basis

Challenge

• Enhance the city experience through digital solutions that promote connectivity, sustainability, and mobility
• Implement green initiatives with converged solutions that share real-time data

Solution

• Smart + Connected Digital Platform
• Digital Network Architecture for Cities

Results

• Increased convenience and reduced congestion with real-time lighting and parking management
• Connected citizens, tourists, and businesses with prevalent wireless access
• Reduced the use of C02 emissions with a connected city infrastructure

Challenge

• Connect and engage sports fans all around the world

Solution

• Cisco Connected Stadium is an end-to-end solution providing a media-ready IP infrastructure

Results

• With Cisco Sports and Entertainment Solutions, the NBA can:
• Address evolving market trends and fan needs with next-generation sports and entertainment experiences
• Bring real-time data and video from the court to audiences around the world
• Help teams consolidate all forms of access, communications, entertainment, and operations in their arenas to enhance the experience of fans and business customers

Challenge

• Deliver customized vehicles for customers better and faster
• Control costs by boosting manufacturing efficiency and uptime
• Improve agility and scalability to support future production needs

Solution

• Pervasive and reliable wireless connectivity throughout factory
• Converged and easier to manage single plant-to-business network
• Robust, standards-based security

Results

• Improved visibility to support business agility and minimize downtime
• Adoption of new innovative tools on the manufacturing floor
• Improved mobile communication that maximizes uptime and collaboration

Challenge

• Pioneer new innovations in ophthalmology
• Scale business to continue growth
• Improve patient experiences and satisfaction

Solution

• Customer consultations via Cisco Video Conferencing
• Training and interviews via Cisco WebEx

Results

• Patient outreach has increased 40%, an average of 10% each year
• Saved an estimated 500,000 kilometers of mileage per year
• Received ratings of very good to excellent from 100 percent of patients for medical attention provided

Challenge

• Expand e-commerce margin
• Reduce IT costs
• Enable greater access to customer insights

Solution

• Cisco Digital Network Architecture for cost-effective and easy to maintain software-driven network

Results

• Cost efficient, easy to maintain network
• Increased visibility across network
• Improved customer insights
• Significant employee time-savings

Challenge

• Needed to increase access to information and services for efficiency
• Needed to improve the airport experience for staff and visitors

Solution

• Upgraded data center and network for greater availability and management with Cisco UCS, Nexus, and Catalyst switches
• Improved access to applications through pervasive Wi-Fi with Cisco wireless
• Secured IT infrastructure to protect against malware threats with Cisco ASA and Ironport security
• Improved staff collaboration with Cisco Jabber and Cisco IP Phones"

Results

• Crucial information and collaboration are now highly available
• Business and visitor experiences are improved with pervasive wireless
• Reliable access with tenfold increase in network speed and 99 percent availability

Challenge

• Increase awareness of powerboat racing
• Increase safety of the sport
• Use technology to make real time decisions to win races

Solution

• Edge Analytics Fabric

Results

• Capturing more data and intelligence to help the drivers and boats go faster
• Ability to make informed decisions in a split second, increasing safety and competition
• Bring more awareness to the sport of offshore powerboat racing through technology

Challenge

• Connect and engage with customers
• Discover valuable insights with WiFi and location analytics
• Increase revenue opportunities for Santana Row retailers

Solution

• Cisco Connected Mobile Experiences (CMX) Cloud for secure and seamless connectivity to on-premise wireless network

Results

• Securely and seamlessly connects customers to the network
• Improved Wi-Fi access everywhere
• Access to real-time insights about visitors to Santana Row properties

Challenge

• Improve user experience against growing numbers of mobile users and devices.
• Create an innovative learning environment for virtual learning and the delivery of video-based content

Solution

• Pervasive access to enable learn anywhere using any device with Cisco wireless and Catalyst switching.
• Simplified, unified network management with Cisco Prime

Results

• Innovative connected classroom learning, now with 100 percent Wi-Fi coverage.
• Enhance student experience with faster access to information, anywhere on campus.
• Consistent access with reliable, highly available networking for more connected learning

Challenge

• Help get Peyton out of isolation during her cancer treatments
• Continue Peyton's education no matter where she was
• Use technology to create and maintain meaningful connections

Solution

• Cisco video conferencing systems for an in-person meeting experience
• Cisco Spark service for quick and easy cloud registration
• Cisco WebEx Meeting Center video to enable everyone to connect from virtually any mobile or video device

Results

• Enhanced Peyton's quality of life during challenging treatments
• Allowed Peyton to remain in school and graduate fifth grade with the rest of her class
• Aided Peyton's ability to beat cancer

Challenge

• Deliver easy-to-use, world-class experiences that engage, entertain, and inspire guests visiting the 20,000 seat arena
• Simplify operations and create a dynamic environment with a single platform for experience management and delivery
• Able to personalize real-time communications to a guest during their visits

Solution

• Cisco teamed with MGM to implement Cisco StadiumVision and a high-density Wi-Fi platform in the new arena and surrounding plaza
• Cisco StadiumVision centrally manages and delivers HD video and digital content to more than 800 displays throughout the arena and plaza, including the exterior mesh
• More than 550 –access points—with virtual beacons—cover the arena and plaza, extending the connected and interactive experience for guests

Results

• Delivering guests an extraordinary digital experience
• Targeted branding and promotional opportunities for the arena and associated partners and sponsors
• Ability to transform and customize the venue experience to meet the unique needs of 100–150 planned events per year

Challenge

• With the move to SDN, enterprise customers need to speed up global solution deployment
• They need technology partners to help them scale and reach their visions

Solution

• Core networking
• Fog computing solutions (agent, applications, and analytics)
• Platform to manage IoT services powered by Jasper® technology

Results

• Thousands of customers using this platform globally.
• Development kits make it easier for developer ecosystem to actually get to market with IoT solutions.
• Millions of devices managed everyday around the globe by AT&T and Cisco Jasper technology

Challenge

• Automate network services
• Reduce operational risk and manual interventions needed to stand up network services
• Remove complexity in standing up network services by introducing automation

Solution

• Automation of network services

Results

• Outlined a new way of delivering network services
• Disruptive to the market
• Allows customers to view their networks in a way they have never viewed them before

Challenge

• Deliver collaboration platform for doctors at a large city hospital to treat patients remotely at a clinic on the Tibetan plateau
• Overcome minimal IT resources with simple, intuitive face-to-face video conferencing

Solution

• Cisco partners Ronghai, Eccom, and Fugao used Cisco collaboration solutions, including Jabber, to build a unified telecommunication and collaboration platform
• Just One Touch starts all applications, making it easy and fast

Results

• Healthcare treatment and diagnosis has improved for the 50,000 farmers and herdsmen who live in Nanjing
• The area receives 40 times more medical resources per capita and patient wait time went from months to days
• High-quality sound and video resolution mirror face-to-face conversations
• Patients get the advanced, sophisticated care they’d get from a modern hospital