Customer Stories

Challenge

• Securely implement digital learning initiative to provide mobile devices for all students and teachers
• Better integrate a fragmented infrastructure that hindered progress and presented a security risk
• Need to reduce complexity and simplify management for the IT team

Solution

• Cisco Security Enterprise License Agreement
• Cisco Firepower 9300 Security Appliance
• Cisco Advanced Malware Protection for Endpoints
• Cisco Identity Services Engine
• Cisco Collaboration Enterprise License Agreement

Results

• Decreased the number of malware incidents from three per day to one per month
• Improved productivity and collaboration among students and teachers
• Increased student attendance and reduce behavior problems through better engagement
• Reduced costs and administrative burden on security team

Challenge

• Reduce business costs
• Increase customer satisfaction
• Make banking easier

Solution

• Cisco Video Conferencing
• Cisco Jabber
• Cisco WebEx
• Cisco Unified Contact Center Enterprise
• Cisco Enterprise Networks

Results

• Better customer satisfaction and retention rates
• More productivity of experts
• A 12 percent rise in sales; more cross-selling

Challenge

Digitizing the business to make it even more valuable and accessible to its stakeholders

Solution

• Cisco networking solutions
• Cisco Video and Collaboration solutions
• Cisco Unified Contact Center Enterprise

Results

• Reduced travel
• Improved staff productivity and work-life balance
• Reduced costs

Challenge

• A network infrastructure that was 30 years behind
• Lack of student and staff access to modern technology

Solution

• Cisco networking, data center, and security products with software and services

Results

• Nearly 30 computer labs and over 1,200 all in-one desktops installed in district schools

Challenge

• Securely transition to the cloud and software as a service (SaaS) with greater confidence.
• Improve visibility and protection against advanced persistent threats, ransomware, and malware.
• Deploy more effective security without need for additional headcount

Solution

• Cisco Advanced Malware Protection (AMP) for Endpoints to protect against disruptive and costly attacks like ransomware
• Cisco Threat Grid to better understand and more deeply analyze the latest threats
• Cisco Firepower Management Center for improved visibility across the network

Results

• Saves two workdays per month manually reviewing suspicious emails
• Better serves customers and employees with secure transition to the cloud and SaaS solutions
• Fills in security gaps, prioritizes threats, and remediates faster and easier

Challenge

• Rapid increase in student registration with limited space to accommodate them
• No planned investments in building or leasing new education buildings; smarter ways of using available space needed
• Underutilized classrooms and no-shows (classrooms reserved, but not used), but no way to support this with real-time data; no way to make improvements using data-driven decisions

Solution

• Collaborate with Axians, a Cisco partner, and Scientia, a leader in timetabling for higher education
• Provide classroom occupancy data, and combine that with timetabling software, to begin the Classroom Occupancy System (CLOCKS) application
• Install Cisco networking, wireless, and location solutions
• Implement Lone Rooftop's Position Intelligence Engine (PIE), a platform that calculates the position of people inside buildings primarily based on the existing Wi-Fi network
• Provide easy access to data to schedule classes efficiently and increase education capacity

Results

• Full, accurate 24-hour insight into occupancy of classes
• 15 percent more capacity available to accommodate growing number of students, with no additional investments in real estate
• No-shows at an all-time low of around 3 to 5 percent, with an industry average of more than 20 percent
• Implementations of PIE and CLOCKS completed or in process in more than half of the universities in the Netherlands

Challenge

• Help enable highly mobile consultants to work securely at client sites, on public networks, and in other vulnerable areas around the world that are outside of the corporate network

Solution

• Cisco Umbrella for off-network protection

Results

• Strengthened protection for employees and clients against malware, ransomware, and other threats
• Increased visibility into threats and decreased remediation time
• Achieved fast time-to-value

Challenge

• Diversify business and build annuity-based revenue streams
• Build secure, cost-efficient, and automated cloud environments
• Deliver advanced network services over the cloud

Solution

• Private cloud environment based on Cisco Application Centric Infrastructure (ACI) and Cisco Nexus platform
• Cisco SDN technology and design for full automation

Results

• Achieved a true cloud service with complete automation
• Solution live in two months
• On-boarding times cut from three months to two hours

Challenge

• The leading Australian university wanted to use location-based analytics to:
  • Improve fact-based decision-making
  • Understand how staff, students, and visitors were experiencing the campus
  • Answer tough questions on issues such as building development, sustainability, and engaging prospective students

Solution

• Location-based analytics from Cisco Connected Mobile Experiences (CMX)
• Fast access to education with Cisco 802.11ac Wireless and Cisco Switching
• Automated bring-your-own device support with Cisco Identity Services Engine (ISE)
• Protection from malware with Cisco firewalls
• Simple IT management with Cisco Prime Infrastructure

Results

• Quality cross-campus mobility experience for occupants and visitors
• Simplified, automated, secure access for reliable teaching connectivity
• Insightful, effective decisions on facilities using actual traffic usage patterns

Challenge

• Struggling to differentiate services compared to larger competitors
• Struggling to provide a better experience for call center managers

Solution

• Cisco Collaboration Dev Center learning and sandboxes
• Cisco DevNet creations inspiration
• Cisco Communities for developer collaboration

Results

• Altus Contact Center Manager Software
• Differentiation leading to Increased company profit
• Won Cisco ISV Partner of the Year award for LATAM

Challenge

• Enhance the hotel experience for guests
• Monitor assets and hotel facility easily for repair and maintenance
• Optimize hotel for energy conservation
• Work with city building department to update new building codes

Solution

• Deployed the Cisco Catalyst Digital Building Series Switch to:
  • Simplify the deployment experience with integrated security and lower total cost of ownership
  • Lay the foundation for the powering and connecting multiple, separate building subsystems (lighting, HVAC, and others) into a single, unified, low-voltage IP network

Results

• Saved over 50 percent on energy as compared to traditional methods
• Can centrally monitor and manage all room equipment through the IP network
• Can analyze traffic patterns and improve security with workplace optimization

Challenge

• Reduce infrastructure and labor costs over the life of a building
• Enhance employee experience and services
• Use resources efficiently and effectively

Solution

• Cisco Spark for easy wireless file sharing, voice, and video sharing across geographies
• Cisco Catalyst Digital Building Solution to optimize low-voltage Power over Ethernet deployments and connectivity

Results

• Can reduce energy cost by 50 percent
• Workplace optimization with presence sensor analyze traffic patterns, manage space, and improve security
• Can centrally manage all room equipment using the network

Challenge

• Provide a consistent standard of service across all markets.
• Ensure effective and secure network infrastructure.
• Reduce costs and improve licensing efficiency.

Solution

• Cisco Security ELA allows for more integrated security solutions at a lower cost
• Cisco Firepower Management Center provides centralized visibility and intelligence, helping block thousands of advanced and known threats daily
• Video and web conferencing reduce the amount of executive travel needed for meetings, saving significant time and money

Results

• Reduce network latency by half for greater productivity
• Secured network for one-third the cost
• Reduced and blocked thousands of advanced and known threats daily

Challenge

• Meet some of the most ambitious climate targets for any public organization in the world
• Save money and improve use of space across a one-million square meter campus
• Reduce costs and improve licensing efficiency.

Solution

• Digitizing the network with Cisco Connected Mobile Experiences to adapt dynamically to use of building by occupants
• Implement granular digital insights to simplify IT, reduce costs, and maintain optimal guest experiences

Results

• One of the largest examples of linking Wi-Fi analytics with building control systems worldwide
• 33 percent lower gas emissions and on target to achieve 67 percent reduction within the next 5 years
• 5 percent energy savings, rising to between US$200,000 and $400,000 on an annual basis

Challenge

• Enhance the city experience through digital solutions that promote connectivity, sustainability, and mobility
• Implement green initiatives with converged solutions that share real-time data

Solution

• Smart + Connected Digital Platform
• Digital Network Architecture for Cities

Results

• Increased convenience and reduced congestion with real-time lighting and parking management
• Connected citizens, tourists, and businesses with prevalent wireless access
• Reduced the use of C02 emissions with a connected city infrastructure

Challenge

• Connect and engage sports fans all around the world

Solution

• Cisco Connected Stadium is an end-to-end solution providing a media-ready IP infrastructure

Results

• With Cisco Sports and Entertainment Solutions, the NBA can:
• Address evolving market trends and fan needs with next-generation sports and entertainment experiences
• Bring real-time data and video from the court to audiences around the world
• Help teams consolidate all forms of access, communications, entertainment, and operations in their arenas to enhance the experience of fans and business customers

Challenge

• Deliver customized vehicles for customers better and faster
• Control costs by boosting manufacturing efficiency and uptime
• Improve agility and scalability to support future production needs

Solution

• Pervasive and reliable wireless connectivity throughout factory
• Converged and easier to manage single plant-to-business network
• Robust, standards-based security

Results

• Improved visibility to support business agility and minimize downtime
• Adoption of new innovative tools on the manufacturing floor
• Improved mobile communication that maximizes uptime and collaboration

Challenge

• Expand e-commerce margin
• Reduce IT costs
• Enable greater access to customer insights

Solution

• Cisco Digital Network Architecture for cost-effective and easy to maintain software-driven network

Results

• Cost efficient, easy to maintain network
• Increased visibility across network
• Improved customer insights
• Significant employee time-savings

Challenge

• Needed to increase access to information and services for efficiency
• Needed to improve the airport experience for staff and visitors

Solution

• Upgraded data center and network for greater availability and management with Cisco UCS, Nexus, and Catalyst switches
• Improved access to applications through pervasive Wi-Fi with Cisco wireless
• Secured IT infrastructure to protect against malware threats with Cisco ASA and Ironport security
• Improved staff collaboration with Cisco Jabber and Cisco IP Phones"

Results

• Crucial information and collaboration are now highly available
• Business and visitor experiences are improved with pervasive wireless
• Reliable access with tenfold increase in network speed and 99 percent availability

Challenge

• Increase awareness of powerboat racing
• Increase safety of the sport
• Use technology to make real time decisions to win races

Solution

• Edge Analytics Fabric

Results

• Capturing more data and intelligence to help the drivers and boats go faster
• Ability to make informed decisions in a split second, increasing safety and competition
• Bring more awareness to the sport of offshore powerboat racing through technology

Challenge

• Connect and engage with customers
• Discover valuable insights with WiFi and location analytics
• Increase revenue opportunities for Santana Row retailers

Solution

• Cisco Connected Mobile Experiences (CMX) Cloud for secure and seamless connectivity to on-premise wireless network

Results

• Securely and seamlessly connects customers to the network
• Improved Wi-Fi access everywhere
• Access to real-time insights about visitors to Santana Row properties

Challenge

• Improve user experience against growing numbers of mobile users and devices.
• Create an innovative learning environment for virtual learning and the delivery of video-based content

Solution

• Pervasive access to enable learn anywhere using any device with Cisco wireless and Catalyst switching.
• Simplified, unified network management with Cisco Prime

Results

• Innovative connected classroom learning, now with 100 percent Wi-Fi coverage.
• Enhance student experience with faster access to information, anywhere on campus.
• Consistent access with reliable, highly available networking for more connected learning

Challenge

• Help get Peyton out of isolation during her cancer treatments
• Continue Peyton's education no matter where she was
• Use technology to create and maintain meaningful connections

Solution

• Cisco video conferencing systems for an in-person meeting experience
• Cisco Spark service for quick and easy cloud registration
• Cisco WebEx Meeting Center video to enable everyone to connect from virtually any mobile or video device

Results

• Enhanced Peyton's quality of life during challenging treatments
• Allowed Peyton to remain in school and graduate fifth grade with the rest of her class
• Aided Peyton's ability to beat cancer

Challenge

• Deliver easy-to-use, world-class experiences that engage, entertain, and inspire guests visiting the 20,000 seat arena
• Simplify operations and create a dynamic environment with a single platform for experience management and delivery
• Able to personalize real-time communications to a guest during their visits

Solution

• Cisco teamed with MGM to implement Cisco StadiumVision and a high-density Wi-Fi platform in the new arena and surrounding plaza
• Cisco StadiumVision centrally manages and delivers HD video and digital content to more than 800 displays throughout the arena and plaza, including the exterior mesh
• More than 550 –access points—with virtual beacons—cover the arena and plaza, extending the connected and interactive experience for guests

Results

• Delivering guests an extraordinary digital experience
• Targeted branding and promotional opportunities for the arena and associated partners and sponsors
• Ability to transform and customize the venue experience to meet the unique needs of 100–150 planned events per year

Challenge

• With the move to SDN, enterprise customers need to speed up global solution deployment
• They need technology partners to help them scale and reach their visions

Solution

• Core networking
• Fog computing solutions (agent, applications, and analytics)
• Platform to manage IoT services powered by Jasper® technology

Results

• Thousands of customers using this platform globally.
• Development kits make it easier for developer ecosystem to actually get to market with IoT solutions.
• Millions of devices managed everyday around the globe by AT&T and Cisco Jasper technology

Challenge

• Automate network services
• Reduce operational risk and manual interventions needed to stand up network services
• Remove complexity in standing up network services by introducing automation

Solution

• Automation of network services

Results

• Outlined a new way of delivering network services
• Disruptive to the market
• Allows customers to view their networks in a way they have never viewed them before

Challenge

• Deliver collaboration platform for doctors at a large city hospital to treat patients remotely at a clinic on the Tibetan plateau
• Overcome minimal IT resources with simple, intuitive face-to-face video conferencing

Solution

• Cisco partners Ronghai, Eccom, and Fugao used Cisco collaboration solutions, including Jabber, to build a unified telecommunication and collaboration platform
• Just One Touch starts all applications, making it easy and fast

Results

• Healthcare treatment and diagnosis has improved for the 50,000 farmers and herdsmen who live in Nanjing
• The area receives 40 times more medical resources per capita and patient wait time went from months to days
• High-quality sound and video resolution mirror face-to-face conversations
• Patients get the advanced, sophisticated care they’d get from a modern hospital