Retail

For over 80 years, Amorepacific has shaped the evolution of beauty. Founded on the belief that beauty creates a more beautiful world, the company has grown from Korean botanical heritage into a global powerhouse in today’s beauty industry—and into one of the defining forces behind the global K-beauty movement.

“We’re driven by curiosity, initiative and relentless experimentation right across our business, from product development to network management,” says Jihoon Park, Manager, System Architecture, Amorepacific. “Which is why we’ve named AI as one of the pillars for our future.”

Supporting that ambition means supporting a complex digital ecosystem: 2500 network devices distributed across 800 operational sites. Without unified network intelligence, fragmented visibility left the team cross-matching security advisories and Field Notices by hand, while hardware vulnerabilities and approaching end-of-support milestones were difficult to track in one place.

To address this, Amorepacific leveraged Cisco Support – Standard, powered by Cisco IQ, the AI-driven intelligence platform.

“We took on Cisco IQ to firstly provide intelligence on 2500 devices across 800 sites,” explains Park. “We had complete visibility of our infrastructure.”

With Cisco IQ Link connecting telemetry, Amorepacific securely bridged its cloud and on-premises environments—unlocking the full set of Cisco IQ insights and prioritized recommendations, and surfacing lifecycle and support-coverage gaps the team had never been able to see in one place.

Visibility changed the day-to-day work.

Real-time case visibility, shared across Amorepacific and Cisco teams, compressed operational decision cycles from one full day to around two hours.

That intelligence extends beyond Cisco IQ. Cisco IQ APIs feed verified asset, vulnerability, and end-of-support data directly into NetOps, the network management platform Amorepacific built in-house—where Amorepacific’s own engineers decide what action to take next. Combining Cisco’s verified intelligence with NetOps’ operational context significantly boosts the productivity of the Network Reliability Engineering team.

“This is impressive. But AI is also the key to securing our future,” says Park.

Beyond resolving today’s issues, Amorepacific is building toward prevention. The Resilient Infrastructure Playbook gives the team step-by-step guidance to strengthen the network, while Cisco IQ automatically evaluates and prioritizes remediation tasks by operational criticality—so engineers resolve vulnerabilities before they disrupt business operations.

Amorepacific is also extending that intelligence into its own operations. Through its participation in the early field trial of the Cisco IQ APIs, the team is bringing Cisco IQ insights directly into the tools and workflows its engineers already use, so verified Cisco data appears inside NetOps rather than in a separate console.

“We’re moving from reactive to predictive and proactive,” says Park. “This is what we mean by relentless experimentation.”

The direction is set: less manual intervention, faster answers, better decisions. For Amorepacific, that progress rests on a mutual way of working with Cisco—a culture driven by curiosity.