AIDA ensures 24/7 connectivity for customers and crew
AIDA Cruises sought to modernize its fleet infrastructure to meet the digital demands of guests and crew while navigating the unique challenges of the open ocean.
About AIDA
AIDA Cruises is Germany’s leading tourism brand and part of Carnival Corporation, operating 11 "moving cities" that serve 1.5 million guests annually across the globe.
Challenge
AIDA struggled with complex guest logins, patchy Wi-Fi, and risky manual network updates during tight 14-day dry docks. A lack of proactive visibility and uptime risks threatened mission-critical safety and 24/7 "moving city" operations at sea.
- Need to Enhance Guest Experience: Needed a way to provide seamless, high-performance Wi-Fi that allows guests and crew to stay connected with loved ones from any location on the ship.
- Streamline Rapid Deployments: Sought to simplify complex network operations and automate device configuration to meet strict 14-day dry dock maintenance windows.
- Ensure Mission-Critical Uptime: Aimed to increase network stability to support 24/7 "moving city" operations, including essential services like hospitals and safety systems.
- Simplify Network Access: Desired to eliminate complex guest login processes and provide instant, secure internet access the moment a passenger steps on board the vessel.
Solution
AIDA partnered with Cisco Services to implement a resilient Network 2.0 architecture. By standardizing on Catalyst hardware and leveraging automation via Catalyst Center, they achieved world-class connectivity and 99% uptime. Key solutions include:
- Cisco Catalyst Switches and Cisco Catalyst Wi-Fi 6E Access Points
- Cisco Catalyst Center
- Cisco Services
- Cisco Spaces
Seamless connectivity across the fleet
Users enjoy an uninterrupted digital experience with reliable signals that maintain connections across all locations.
Maximum operational uptime
Critical systems achieve nearly perfect availability, significantly reducing incidents and ensuring stable operations.
Rapid infrastructure modernization
Massive hardware updates are completed within strict timeframes, ensuring no delays to scheduled passenger departures.
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