Wholesale and Distribution

A New Headquarters Built on Conviction, Not Obligation

When a global leading provider of technology solutions builds its own headquarters, every decision carries weight.

For Ingram Micro, the move to 40 Mount Street in North Sydney was more than a relocation. It was a deliberate transformation: a chance to build a workspace that reflected the company's ambition, attracted top talent, and demonstrated what world-class hybrid collaboration actually looks like in practice.

Hope McGarry, Vice President and Country Chief Executive at Ingram Micro, was clear about the intent. The vision was to create a flagship workplace embodying the company's evolution: a future-ready environment that reflects innovation, empowers high performance, and showcases what modern hybrid work looks like. The office would position Ingram Micro closer to its customers, vendors, and the broader technology ecosystem, reinforcing its commitment to customer obsession.

The headquarters had a second purpose, one that carries significant weight for a global technology distributor. The space was designed to function as a live demonstration environment, a place where partners and customers could experience enterprise collaboration technology firsthand. Not from a brochure. From the inside.

The building itself set the ambition high. 40 Mount Street carries a 6-Star Green Star design rating and top-tier NABERS energy and water certifications, a physical expression of Ingram Micro's '10 To Zero' sustainability commitment. Every technology decision inside had to match that standard: sophisticated, intentional, and built for the long term.

With an aggressive timeline, a sustainability mandate, and partners and customers who would ultimately judge every choice, Ingram Micro set out to build something more than a functional workplace. The result needed to be a benchmark.

Evaluating Every Option, Then Choosing with Conviction

As a distributor representing multiple collaboration technology vendors, Ingram Micro was uniquely positioned to evaluate the market without bias. The team conducted a thorough assessment across capability, reliability, sustainability value, user experience, and ecosystem integration. Every major collaboration platform was considered. The choice had to reflect both technological excellence and the company's broader transformation goals.

Cisco emerged as the clear decision.

After evaluating multiple vendors, Cisco stood out for its AI-driven innovation, enterprise-grade security, reliability, and an elegant integrated hardware experience. The native integration with Microsoft Teams Rooms was a key differentiator, particularly for a hybrid workforce that needed flexibility across platforms.

But the decision carried a significance that went beyond product specifications. For Ingram Micro, choosing Cisco for its own headquarters was an act of conviction. When a distributor stakes its own name on a technology, it signals trust. It moves the conversation from theory to lived experience, from speculation to real world proof.

Hope McGarry described the decision plainly: "We chose Cisco. Not because we had to, but because we believed in it. When you stake your own name on a technology, that's conviction. And that's the message we want to send to our partners and customers."

The choice also aligned with Ingram Micro's broader organisational commitment. Deploying  Webex Suite and AI-enabled Cisco devices internally reinforced the company's strategy to lead with innovation, demonstrate confidence in its vendor partnerships, and showcase what is possible when world class technology is integrated into a modern hybrid workspace.

Sustainability was an equally important lens. Aligning the technology stack with Ingram Micro's '10 To Zero' sustainability commitment, the North Sydney headquarters sets a new benchmark for sustainable innovation, combining the 6-Star Green Star building design with smarter, greener collaboration technology that reduces environmental footprint while elevating how teams work.

The result is a technology environment that is not aspirational. It is operational.

Deploying Cisco Devices Across Every Space, Every Touchpoint

The brief was clear: deploy Cisco’s collaboration technology everywhere. Across every space, every touchpoint in the building would be a deliberate statement about what Ingram Micro stands for.

The deployment was comprehensive, covering the executive boardroom, meeting rooms, hot desks, and reception. Each space received a device matched precisely to its purpose and the experience it needed to deliver.

In the boardroom, the Cisco Room Kit EQ, with Room Vision PTZ cameras, power executive hybrid meetings with AI-enhanced clarity, presence, and precision. The installation went further than a standard deployment. The Cisco Room Kit EQ was recessed directly into the wall, a precision engineering outcome that produced a seamless, premium boardroom environment that feels as considered as the decisions made inside it.

Across the meeting rooms, Cisco Board Pro drive wireless sharing, interactive whiteboarding, and natural collaboration. The spaces are designed for workshops, customer sessions, and team huddles, where ideas move freely between the room and remote participants.

For hybrid workers, the Cisco Desk Pro provides a seamless, high quality collaboration experience from any hot desk. Employees move through the building and pick up exactly where they left off, with a premium experience at every seat.

At reception, the Cisco Desk Mini creates a modern, interactive welcome experience that reflects the sophistication of 40 Mount Street and the standard Ingram Micro holds itself to.

From a technical standpoint, the deployment was streamlined by Control Hub's cloud managed onboarding, which significantly reduced IT overhead and accelerated time to operational readiness. The tight timeline demanded solutions that were scalable and rapidly deployable without compromising the experience, and the Cisco ecosystem delivered on both counts.

The standout capabilities across the deployment include AI framing and audio intelligence features, along with centralised cloud management and enterprise-grade security. A single integrated ecosystem simplified operations and reduced the complexity of managing multiple vendor solutions.

The result is a building where technology is present in every room, invisible in every interaction, and consistent across every experience.

The Office That Became a Reference for the Market

The North Sydney headquarters is now operating as Ingram Micro intended: not as a showcase built for appearance, but as a working environment where the technology proves itself every day.

The results are visible in how the building is used. Technology enabled spaces are consistently the most preferred and most booked rooms across the venue. Meetings start faster with fewer interruptions. AV-related IT tickets have declined and room turnovers are smoother. Hybrid engagement has improved, with remote participants more involved and collaboration more dynamic across every Cisco powered space.

Perhaps the most telling outcome is what happens when the technology disappears into the background. When collaboration becomes fluid, more natural, and more intuitive, the work itself gets better. That is the standard Ingram Micro set out to meet, and it is the standard the deployment now holds.

The headquarters has also fulfilled its second purpose: becoming a reference environment for the Australian market. Partners and customers now use the space as a real-world demonstration environment, experiencing enterprise collaboration technologies firsthand before committing to them in their own organisations. Ingram Micro does not sell from a brochure. It invites people in and shows them how it actually works.

That approach sends a clear signal to the wider Australian IT industry. When a distributor at Ingram Micro's scale chooses Webex for its own headquarters, it signals confidence. It reinforces trust in the solutions it recommends to partners and customers. And it elevates the conversation from product features to lived outcomes.

As Hope McGarry stated: "Ai-enabled collaboration is no longer optional. It is essential. And the technology you choose, and the partnerships you build around it, will define what your business is capable of."

The North Sydney headquarters is Ingram Micro's answer to that challenge. Built on conviction, operated with intent, and open to anyone who wants to see what the future of hybrid work looks like.