Configuration Guide for Cisco Optical Site Manager, IOS XR Release 26.x.x

Download ShowTech logs

Updated: October 14, 2026

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Use this procedure to download ShowTech logs in Cisco Optical Site Manager. It helps you complete the required configuration, verification, or management action and confirm the result.

Use this task to retrieve and download ShowTech logs of a Cisco NCS 1000 device managed by Cisco Optical Site Manager. ShowTech logs are comprehensive diagnostic outputs collected to assist in troubleshooting.

Note

Device diagnostics include all default ShowTech logs automatically. Collecting these logs separately is not necessary.

Table 1. Feature History
Feature Name	Release Information	Description
Expert Mode Enhancements for Diagnostics	Cisco IOS XR Release 26.1.1	ShowTech Support and Fast Diagnostics are now located in the new Expert Mode section, with ShowTech Support renamed to Custom ShowTech. You can now increase the log collection timeout using the Watchdog Timeout setting. This lets you extend the default 30-minute limit, ensuring log collection completes without premature termination and preventing incomplete diagnostic data.

Before you begin

Log into Cisco Optical Site Manager

Follow these steps to retrieve and download showtech logs.

Procedure

Click Diagnostic in the left panel, then click the Logs tab.
From the Expert Mode section, click the Custom ShowTech button.

The ShowTech Configuration dialog box appears.
In the ShowTech Configuration dialog box, select the devices from the Device(s) field.
Enter the XR component names in the ShowTech Component Name field, then click the +(Add) button to add them.
Click Apply to retreive the showtech logs.
Click Download Diagnostic to download the diagnostics report.

Note

If the diagnostic log download fails in your browser, retry the download or use another browser.
Click the Stop button to stop retrieving diagnostics.

A ZIP file containing the selected logs is downloaded.

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(Requires a Cisco Service Contract)

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