Download device diagnostics

Click Diagnostic in the left panel.

Click the Logs tab.

To collect and download Cisco Optical Site Manager diagnostic logs, perform these steps:

1. In the Application section, select the check boxes for the logs that you want to retrieve.

   Note

   By default, all the check boxes are selected except NCS Callback Log.

   Table 1. Log types

   Fields	Description
   Alarms	Collects the active alarms.
   Audit Logs	Collects NSO audit logs.
   Conditions	Collects the active conditions.
   Admin Logs	Collects the admin logs.
   Engineer Logs	Collects all the system software logs.
   History Logs	Collects the alarms history logs.
   Inventory Logs	Collects the hardware inventory logs.
   NCS Callback Log	Collects information about the implementation status and return values of the entire NSO data tree.
   Device Audit Log	Collects the audit logs for the device.
   Device Diagnostics	Collects the diagnostic logs for the device.

2. From the Devices section, select the devices for which you want to retrieve the logs.
3. Click Retrieve.

   A confirmation message appears.

4. Click Yes.

   Wait until the Progress Status indicates that the diagnostic log collection is completed.

5. Click Download Diagnostic to download the diagnostics report.

   Note

   If the diagnostic log download fails in a browser, retry the download or use an alternate browser.

   Note

   In a Cisco Optical Site Manager high availability deployment, a diagnostic report is available only on the controller that was active when the report was generated. The report is not replicated to the standby controller. After a manual or unexpected switchover, the download link for the report generated before the switchover is no longer available. Hence, start a new diagnostic collection on the new active controller, and download the newly generated diagnostic report.