Field Notice: FN - 64077 - Cisco FireSIGHT and Sourcefire Defense Center Management Appliances - Hardware Upgrade Available

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Products Affected

Defect Information

Problem Description

The Cisco FS750 Firesight Management Center appliance and Sourcefire Defense Center appliances (DC750, DC1500, and DC3500) require additional memory in order to support the features introduced with Firepower Software Version 6.0 and later.

Background

The Cisco FS750 Firesight Management Center appliance and Sourcefire Defense Center appliances (DC750, DC1500, and DC3500) require additional memory in order to support the features introduced with Firepower Software Version 6.0 and later. The Cisco FS1500 and FS3500 Firesight Management Center appliances are not affected as the memory was increased prior to production release.

Cisco offers a free memory upgrade for affected management platforms in order to support migrations to Firepower Software Version 6.0 and later.

Problem Symptom

Firepower Software Version 6.0 and later performs a system memory check during the installation process. If the management appliance does not contain a minimum of 8GB memory, the software installation process is prevented until the memory upgrade is performed. This issue is observed on DC750, FP750, and some DC1500 units that have less than 8GB of memory.

For some DC1500 units and all DC3500 units that shipped with 12GB of memory, the software installation process proceeds normally. However, due to the greater memory requirements of Firepower 6.0 and the potential for performance impact, Cisco recommends that you upgrade the memory in these platforms.

Workaround/Solution

Memory Upgrade Promotion

The Cisco FS750 Firesight Management Center appliance and Sourcefire Defense Center appliances (DC750, DC1500, and DC3500) are eligible for a memory upgrade. The memory kits will be provided at no cost and can be installed in the management platform, see Memory Upgrade Instructions. Only one memory upgrade per management appliance will be provided.

For the FS750 and DC750 management appliances, contact the TAC and request quantity one (1) of FS750-MEM-KIT= for each affected appliance through the standard RMA process.

For the DC1500 and DC3500 management appliances, contact the TAC and request quantity one (1) of FS3500-MEM-KIT= for each affected appliance through the standard RMA process.

Notes:

• A Cisco support contract is required in order to download Firepower software from Cisco Software Central.
• The use of other memory kits or configurations in the affected management appliances is not supported by Cisco.

How To Identify Affected Products

The Cisco FS750 Firesight Management Center appliance and Sourcefire Defense Center appliances (DC750, DC1500, and DC3500) are affected.

You can use any of these methods in order to obtain the chassis serial number and validate your management appliance:

• From the Web User Interface.
• From the CLI of the affected product.
• Through a visual inspection of the affected product.

Web User Interface

From the Web User Interface of the affected product, complete these steps:

1. Log into the Firesight/Defense Center appliance.
2. Choose System > Local > Configuration.
3. Locate the Serial Number field on the third line of the console screen.

CLI of the Affected Product

From the CLI of the affected product, enter this information:

admin@Sourcefire3D:~$ sudo -i
Password:
root@Sourcefire3D:~# ipmitool fru print 0
Chassis Type : Rack Mount Chassis
Chassis Part Number : SR1234ABC
Chassis Serial : BZPR12345678
Remaining output data follows...

Visual Inspection

The chassis serial number label is located on the exterior surface of the appliance. The chassis serial number can also be referenced on the sales order documentation.

Use the Cisco Serial Number Validation Tool in order to validate your Firesight or Defense Center security appliance serial number(s).

Enter this command from the CLI in order to verify the memory in your management appliance is upgraded to support Firepower Software Version 6.0 and later:

> expert
admin:~$ sudo -i
Password:
root:~# dmidecode --type 17 | grep -i size | grep -v No

The output must show "Size: 8192 MB" for FS750 and DC750 management appliances.

The output must show "Size: 49152 MB" for DC1500 and DC3500 management appliances.

Important Note: Some DC750 management appliances contain non-upgradable memory and are not compatible with Firepower Software Version 6.0 and later. If the first four characters of the DC750 serial number begins with "AZGZ", the management appliance contains non-upgradable memory and is not eligible for the memory upgrade program.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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