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Cisco Terminal Services (TS) Agent Guide, Version 1.4

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Cisco Configuration Guide, Release 4.2

Table of contents

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About this document

Introduction to the Terminal Services (TS) Agent

About the Cisco Terminal Services (TS) Agent
Server and System Environment Requirements
Troubleshoot Issues with the TS Agent
Resolved Issues
History for TS Agent

Install and Configure the TS Agent

Install or Upgrade the TS Agent
Start the TS Agent Configuration Interface
Set up a Proxy
Get an API Token
Configure the TS Agent
Creating the REST VDI Role

View TS Agent Data

View Information About the TS Agent
View Connection Status
View TS Agent User, User Session, and TCP/UDP Connection Data on the Cloud-Delivered Firewall Management Center or On-Prem Secure Firewall Management Center

Manage the TS Agent

Ending a Current User Session
Viewing the Status of the TS Agent Service Component
Starting and Stopping the TS Agent Processes
Viewing TS Agent Activity Logs on the Server
Uninstalling the TS Agent

About This Document

Updated: March 27, 2026

Overview

How to install and use the Cisco Terminal Services (TS) Agent, which enables you to manage users that log into a shared server like Citrix. These servers typically track user sessions by port instead of by IP address. TS Agent enables you to view logins, logouts, and user information.

What's New in this Book

Changes in this guide:

Download the TS Agent 1.4.2 software: Install or Upgrade the TS Agent.
List of issues resolved in this release: Resolved Issues.

Introduction to the Terminal Services (TS) Agent

The Cisco Terminal Services Agent enables you to log user activity from Microsoft Terminal Server; otherwise, these connections all appear to come from one IP address.

Install and Configure the TS Agent

Install and configure the Cisco Terminal Services Agent.

View TS Agent Data

View and understand data from the Cisco Terminal Services Agent.

Manage the TS Agent

Viewing status of, starting and stopping, viewing logs for, and uninstalling the Cisco Terminal Services Agent.

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Bias-free language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.