When the governor of New York issued stay-at-home orders on a Friday, the City of Buffalo needed its 311 call center up and running by Monday morning for citizens. Learn how Cisco helped the City in a 48-hour race to a work-from-home solution.
Essential team of 12 City call center agents now work from home
Vital communications continued without interruption for 250,000 Buffalo residents
New collaborative approach between City, the university, and Cisco
What they’re saying
"The 311 Call Center is critical to smooth communications in the City. It is absolutely essential during times of uncertainty. Even with offices closed and staff working from home, Cisco solutions meant we never missed a call."
