Cisco Unified Contact Center Enterprise Engineering Specials (ES) Information

Engineering Specials for Release 12.5(1)

ES	Component	Defects resolved	Release Note
ES2	Router	CSCvq75153	Notes
ES4	PG	CSCvm45006	Notes
ES5	Logger AW	CSCvt61292	Notes
ES7	AW Router Logger Admin Client	CSCvs64183, CSCvs96235, CSCvt09634, CSCvu00949, CSCvt07963, CSCvs48546, CSCvs77189, CSCvt01048, CSCvs77949, CSCvs85018, CSCvs56462,CSCvt05248	Notes
ES9	pg.cucm	CSCvs39240	Notes
ES11	AW Admin Client	CSCvs56604	Notes
ES12	Logger Router, AW, PG, and HDS	CSCvs21511, CSCvs49920, CSCvs79502, CSCvt65662, CSCvs64057	Notes
ES13	PG	CSCvu76997	Notes
ES16	PG	CSCvs67053	Notes
ES17	Tdm PG	CSCvu96298	Notes
ES18	Admin Client, AW, Logger, Router	CSCvr51665, CSCvs59785, CSCvs59403	Notes
ES19	Router	CSCvv19935	Notes
ES20	AW, Router, Logger, PG – all CCE machines which has Tomcat installed.	CSCvt31436, CSCvt60447	Notes
ES21	Logger, Router, AW, PG and HDS.	CSCvt74130, CSCvv12160, CSCvv21519, CSCvu91063, CSCvv04451, CSCvu25506, CSCvv07804, CSCvv43901	Notes
ES22	AW, Router, Logger, PG, Admin Client	CSCvv43532	Notes
ES24	AW	CSCvs46900	Notes
ES25	Logger and AW	CSCvu54806 CSCvu85367 CSCvu20611 CSCvv74905	Notes
ES26	Router or Rogger	CSCvt93549	Notes
ES27	TDM PG	CSCvu89253	Notes
ES28	AW, Router, Logger, and HDS	CSCvu91995	Notes
ES30	Unified CCE Admin client installed on Windows 10 and/or Windows Server 2016	none	Notes
ES31	AW (HDS, HDS-DDS, Admin Client, Distributors)	CSCvs48689	Notes
ES32	Dialer	CSCvd85721	Notes
ES33	PG, Dialer, Router, AW (client - admin client, distributor) and AW-HDS	CSCvw90939, CSCvv51017,CSCvw45522, CSCvv53307, and CSCvu91011	Notes
ES34	Logger	CSCvv86000	Notes
ES35	Router and Rogger	CSCvw23695	Notes
ES37	Router and Rogger	CSCvt36779	Notes
ES38	Agent PG	CSCvv99629	Notes
ES39	AW, AW-HDS, Rogger (for 2000 and 4000 agent deployments), and Logger (for 12000 agent deployment)	CSCvw82858	This will be addressed in CSCvz50705 which is yet to be fixed
ES40	PG.OPC	CSCvw90640	Notes
ES42	PG	CSCvw80444	Notes
ES43	AW, Router, Logger, PG, and Admin Client	CSCvw77880	Notes
ES44	Agent PG	CSCvw80256	Notes
ES45	Router, AW, Distributor	CSCvx13801, CSCvt92064	Notes
ES46	Router	CSCvw05139, CSCvq75153, and CSCvt93549	Notes
ES47	CCE PG	CSCvx18675	Notes
ES49	Router, Logger, AW, PG	CSCvw48236	Notes
ES50	Router, AW, Distributor For 36000 agent support on HCS for CC 24000 agent deployments	none	Notes
ES51	AW, Rogger, PG	CSCvw53423	Notes
The following ESs require ES55 (mandatory OpenJDK ES and mandatory Smart Licensing ES) to be installed as a prerequisite.
ES55	All CCE machines which require OpenJDK migration, for example AW, Router, Logger, PG, Admin Client, and Dialer.	CSCvx52770	Notes
ES58	Administration and Data Server, Administration Clients	CSCvt09463	This is addressed in ES60
ES59	AW, Rogger, PG	CSCvv53842	Notes
ES60	Administration and Data Server, Administration Clients	CSCvt09463	Notes
ES61	Router, Logger, PG, Dialer, AW (Distributor, Client, AdminClient) AW-HDS, AW-DDS, AW-HDS-DDS	CSCvx82605 CSCvx52770	Notes
ES62	AW	CSCvx99134	Notes
ES63	PG	CSCvp83424	Notes
ES64	AW, Router	CSCvx88533	This is addressed in ES77
ES65	AW, Logger	CSCvx94616	Notes
ES66	Logger, Router, AW, PG This ES is specifically for enabling OpenSSH on ICM for Orchestration	None	Notes
ES67	AW, Logger / Rogger	CSCvx96299	Notes
ES68	PG	CSCvt06136, CSCvu76997, CSCvu96298, CSCvu89253, CSCvw90640, and CSCvp83424	Notes
ES69	AW, Logger	CSCvu80248, CSCvx98655	Notes
ES70	Router	CSCvx61700	Notes
ES71	AW	CSCvx95438	Notes
ES72	AW	None	Notes
ES73	AW	CSCvy25525	Notes
ES74	PG.OPC	CSCvy08809	Notes
ES75	Media Routing PG	CSCvw64084	Notes
ES76	AW	CSCvw47719	Notes
ES77	AW, Router, Internet Script Editor	CSCvy52494, CSCvx88533	Notes
ES80	Dialer	CSCvx81625	Notes
ES81	AW, Logger, PG, Router	CSCvv73307	Notes
ES83	AW, Logger, Router	CSCvw48963, CSCvw25714	Notes
ES85	CCE Agent PG (CUCM PG)	CSCvq11852, CSCvu96298, CSCvu89253, CSCvw90640, CSCvw80444, CSCvp83424, CSCvy08809, CSCvt06136, and CSCvu76997	Notes
ES86	AW	CSCvy31427, CSCvw14730, and CSCvz38235	Notes
ES87	AW	CSCvu25431, CSCvw62772, and CSCvw17119	Notes
ES88	PG	CSCvz74481	Notes
ES90	Dialer (Agent PG server where dialer is installed)	CSCvm80720, CSCvx81625	Notes
ES91	AW, Logger, Router	CSCvz26111, CSCvy91067, CSCvz10953, and CSCvz21484	Notes
ES93	PG	CSCvz64691	Notes
ES94	AW	CSCwa30854	Notes
ES99	Router	CSCwa00652	Notes
ES100	AW, Logger, Router	CSCvz50705	Notes
ES101	AW, Router, Logger, PG, Admin Client	CSCwa47273, CSCwa47274	Notes
ES103	AW	CSCvy35697	Notes
ES104	AW, Admin Client, Router, Logger, PG	CSCwa32116	Notes
ES105	AW, Router, Logger, PG	CSCvz53823	Notes
ES106	CCE Agent PG (CUCM PG)	CSCwa31480	Notes
ES107	AW, Distributor, Router	CSCwa45756, CSCvt98261	Notes
ES108	AW, Logger, Router	CSCwa16619, CSCwa69468	Notes
ES109	AW	CSCvy63692	Notes
ES110	Logger	CSCvs68020	Notes
ES111	AW, Distributor	CSCwa41830	Notes
ES112	Logger, Rogger, Router	CSCwa31735	Notes
ES113	AW	CSCvv13942	Notes
ES115	AGENT-PG	CSCvx81758	Notes
ES117	CCE Agent PG (CUCM PG)	CSCwb61142	Notes
ES118	AW, Rogger/Logger	CSCwb54683	Notes
ES119	All ICM servers that has websetup (AW, Router, Logger, PG) and admin client machines	CSCwb64316	Notes
ES122	Avaya PG	CSCwb94921	Notes
ES123	Logger, Rogger	CSCvz87713	Notes
ES124	AW, Logger, Router	CSCwc01844	Notes
ES126	Router, Logger, AW, PG, Admin Client	CSCwc04257, CSCvs59785, CSCvr51665, and CSCvs59403	Notes
ES128	CG (PG)	CSCvo80519	Notes
ES130	AW	CSCvu85364	Notes
ES132	Dialer	CSCwc13689	Notes
ES135	PG.OPC	CSCvx86254	Notes
ES136	Logger, Rogger	CSCvz92239	Notes
ES137	CUCM PG	CSCwb61148	Notes
ES140	Administration & Data Server, Administration Clients	CSCvx79603, CSCwd78479	Notes
ES143	PG	CSCwc30015	Notes
ES144	AW	CSCwe07211	Notes
ES147	Administration & Data Server, Administration Clients	CSCwf20752, CSCwe68973	Notes

Important

If you are installing/uninstalling any ES prior to ES55 (mandatory OpenJDK ES and mandatory Smart Licensing ES) on a Fresh installed/Technology Refreshed 12.5(1a) system, you might encounter the following issues:

JRE upgrade error - An error message stating “An error was encountered while trying to launch Java 8 Update 1.8.0_221 installer” will be reported at the end of ES installation.
You can safely ignore this message. This is because the installer was trying to install the non-existing Oracle JRE.
Multiple errors seen in the installation log file relating to zip files being extracted – The installer tries to extract the following zip files using Oracle Java that is not present in the system: wsscli.zip, unifiedconfig-realm-assembly.zip, shindig-cache-assembly.zip, and adminclient.zip.
You can safely ignore this message.
CCE Admin and Web Setup may not work after ES installation – This is due to Tomcat service being down as it tries to load the Oracle JVM instead of the OpenJDK JVM.
Help files do not launch for CCE tools – This is due to the failure to extract the cce_help.zip file. Some of the tools impacted are Configuration Manager, Service Account Manager, and so on.
Administration Client Setup may not launch on Administration Client machines – This is due to the failure to extract the adminclient.zip file.

To fix the above issues, download the 12.5(1) ES Install Utility and run 12.5.1-ES-Install-Utility.bat by following the instructions provided in the readme file.

Important

If you are employing the 12.5(1a) installer and are evaluating to install any of the following ESs (ES4, ES5, ES7, ES12, ES21, ES22, ES25, ES30, ES33, ES39, ES43, ES50, and ES51), skip and install ES55 (OpenJDK mandatory ES and mandatory Smart Licensing ES) directly on the relevant VMs.

Engineering Specials for Release 12.5(2)

ES	Component	Defects resolved	Release Note
ES2	Logger, Rogger	CSCvz87713	Notes
ES3	PG	CSCvo80519	Notes
ES4	AW	CSCwc03577	Notes
ES5	AW, Rogger	CSCwc86569	Notes
ES6	AW, Logger/Rogger	CSCwc82349	Notes
ES7	AW, PG, Logger/Rogger/Router	CSCwc63341	Notes
ES8	PG, AW, Logger, Router	CSCwc98312	Notes
ES9	Router, Rogger	CSCwc66875	Notes
ES10	Logger, Rogger	CSCwd31324	Notes
ES12	AW, Administration Clients	CSCvx79603	Notes
ES13	CUCM PG	CSCwd47981, CSCwd50358, and CSCwb61148	Notes
ES14	AW, Rogger, PG	CSCwc18363	Notes
ES15	Agent PG	CSCwc39179	Notes
ES16	PG	CSCvs82470	Notes
ES17	Administration and Data Server, Administration Clients	CSCwd78479, CSCwd95462	Notes
ES18	AW	CSCwd69981	Notes
ES19	AW, PG, Logger/Router/Rogger	CSCwd88024	Notes
ES20	MRPG	CSCwc61797	Notes
ES21	CG(PG)	CSCwd57472	Notes
ES22	AW, Logger/Rogger	CSCwe18009	Notes
ES23	Logger, Peripheral Gateway	CSCvs30170	Notes
ES24	AW	CSCwe07211, CSCwe61101	Notes
ES25	AW(Distributor), PG, Logger, Router	CSCwe78531	This will be addressed in CSCwf92949.
ES26	AW, Logger/Rogger	CSCwe62869	Notes
ES27	PG, AW (Distributor), Logger, Router	CSCwe78531	This will be addressed in CSCwf92949.
ES28	AW	CSCwf21364	Notes
ES29	PG	CSCwc91950	Notes
ES30	AW (Distributor), PG, Logger, Router	CSCwf92949, CSCwf38385, and CSCwe78531	Notes
ES32	PG, AW (Distributor), Logger, Router, Rogger	CSCwe46792, CSCwf76534, CSCvz08718, and CSCwf17667	Notes
ES33	PG, AW (Distributor), Logger, Router	CSCwh53860	Notes
ES35	PG (CUCM)	CSCwf83954	Notes
ES36	Avaya (PG)	CSCwh14516	Notes
ES38	AW (Distributor)	CSCwi76535	Notes
ES39	Logger, Rogger , AW (Distributor)	CSCwi55776,CSCwi93020	Notes
ES41	Logger	CSCwc61113	Notes
ES42	AW (Distributor), PG, Router, Logger, Rogger	CSCwh81453, CSCwe94791, CSCwf16719	Notes
ES43	Router, Rogger	CSCwm74585	Notes
ES44	AW (Distributor), PG, Router, Logger, Rogger	CSCwe68973 CSCwf20752 CSCwd00146	Notes
ES45	AW (Distributor), PG, Router, Logger, Rogger	CSCwk81097	Notes

Unified Contact Center Enterprise ES 12.5-CTIOS

ES	Component	Defects resolved	Release Note
ES4	CTIOS Server	CSCvu46050	Notes
ES5	CTIOS Clients	None	Notes
ES6	CTIOS Client	CSCvy50170	Notes

Cisco Unified Contact Center Enterprise Engineering Specials (ES) Information

Bias-Free Language

Book Title

Cisco Unified Contact Center Enterprise Engineering Specials (ES) Information

Chapter Title

Unified Contact Center Enterprise Engineering Specials (ES) for Release 12.5

Results

Chapter: Unified Contact Center Enterprise Engineering Specials (ES) for Release 12.5

Engineering Specials for Release 12.5(1)

Engineering Specials for Release 12.5(2)

Unified Contact Center Enterprise ES 12.5-CTIOS

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