This document provides installation instructions for Unified CCE 12.5(1) ES13. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.5(1) ES13 on these Unified CCE components:
· PG
Do not install this engineering special on any component other than:
· PG
1.
Launch the installer
provided for ES13 and follow the instructions provided by the installer to
complete the installation.
2.
Once the installation
is complete, restart the machine.
3. Check the version of tomcat installed by running <ICM HOME>\tomcat\bin\version.bat . If its 9.0.37 or higher, then do the following steps
4.
Using the ICM Service
Control, start the UCCE services if they are not started already.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.5(1) ES13.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
Identifier |
Severity |
Component |
Headline |
CSCvu76997 |
3 |
pg.opc |
START_TASK_EVENT
not generated for a Start_Application_Task_Req |
Caveats are ordered by severity then defect number.
Defect Number: CSCvu76997
Component: pg.opc
Severity: 3
Headline: START_TASK_EVENT not generated for a Start_Application_Task_Req
Symptom: Custom
/ 3rd party applications integrating with Agent PG over the ARM / GED-188
protocol interface monitoring non-voice task events do not receive notification
about task actively being worked upon by Agents via START_TASK_EVENT
Conditions: Only impacts those tasks that are initialized or routed by
multimedia applications internally, and notified to Agent PG for task
initialization, via the START_APPLICATION_TASK_REQ /
START_APPLICATION_TASK_RESP mechanism.
Workaround: None
Further Problem Description: The Agent PG generates a TaskID
that it conveys back to the custom application (via the
START_APPLICATION_TASK_RESP message), that initially notified PG about the
non-routed task having been worked upon by an Agent. However all other CTI
clients monitoring tasks, fail to get notified via the START_TASK_EVENT which
can lead to those applications not being able to track / process further events
for such tasks. As these are essentially non-routed tasks, there wouldn't be
the usual event sequence of receiving an AGENT_LEGACY_PRE_CALL_EVENT message
prior to the START_TASK_EVENT.
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P1 and P2 level problems are defined as follows: