This document provides installation instructions for Unified CCE 12.5(2) ES23. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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Unified CCE 12.5(2)
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.5(2) ES23 on these Unified CCE components:
Logger
Peripheral Gateway
Do not install this engineering special on any components other than the following:
Logger
Peripheral Gateway
Note: We recommend you to install this engineering special during a scheduled downtime.
To install the Unified CCE 12.5(2) ES23, follow the steps:
Using Unified CCE Service Control, stop all the Unified CCE services running on the system for the whole installation process.
Launch the installer and follow the instructions on the screen.
After the installation of the engineering special, if the Unified CCE services are set to manual, start all the services using Unified CCE Service Control.
If
the Unified CCE Services are set to manual, using the Unified CCE
Service Control, start all the Unified CCE Services.
Additionally,
there are two registry entries that the workaround in this ES makes
use of:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Cisco
Systems,
Inc.\ICM\ucce\<PGxA>\PG\CurrentVersion\OPC
Name: ConfigPGRetryCount
Purpose:
Indicates how many retries to be done before restarting or generating
a SNMP trap.
Default value: 12 (2 minutes with the default
config PG timeout)
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Cisco
Systems, Inc.\ICM\ucce\<PGxA>\PG\CurrentVersion\OPC
Name:
DisableRestartAfterPGConfigFails
Purpose: If enabled indicates
to restart the PG if the predefined Config PG request
timeouts.
Default: 0 → enables the restart.
To uninstall this patch, go to Control Panel.
Select "Add or Remove Programs".
Find the installed patch in the list and select "Remove".
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Resolved Caveats in Unified CCE 12.5(2) ES23
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.5(2) ES23.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
Identifier |
Severity |
Component |
Headline |
|---|---|---|---|
CSCvs30170 |
1 |
pg.opc, logger |
Router not making PGs to operational even after received RC and PD service register |
Caveats are ordered by severity then defect number.
Defect Number: CSCvs30170
Component: pg.opc, logger
Severity: 1
Headline:
Router not making PGs to
operational even after received RC and PD service register
Symptom:
Call routing from VRU and Media Routing
Peripheral Gateway is impacted. The calls will be routed to
survivability. The Peripheral Gateway will show Active status but
fails to communicate with Router and route calls.
Conditions:
This problem is seen after
simultaneous failure of both private and public network which is not
a supported use case. PG fails to recover after network failure. This
problem is mainly seen on VRU and Media Routing Peripheral Gateways,
but it may occur on Agent PG as well.
Workaround:
Design the networking
infrastructure as per the UCCE design guide and avoid both public and
private network failure simultaneously. If
this problem occurs, restart the Peripheral Gateway service manually.
ES# |
Identifier |
Severity |
Component |
Headline |
Comments |
|---|---|---|---|---|---|
ES15 |
CSCwc39179 |
2 |
pg.opc |
OPC does not update CallsHandled field for Agent_Skill_Group_Interval table |
|
ES16 |
CSCvs82470 |
4 |
pg.opc |
CTISVR sending incorrect information to CTI Client Intradiem |
|
Obtaining Documentation
You can access current Cisco documentation on the Support pages at the following sites:
https://www.cisco.com
https://www-china.cisco.com
https://www-europe.cisco.com
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contactcenterproducts_docfeedback@cisco.com
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