This document provides
installation instructions for Unified CCE 12.5(2) ES13. It also contains a list
of Unified CCE issues resolved by this engineering special. Review all
installation information before installing the product. Failure to install this
engineering special as described can result in inconsistent Unified CCE
behavior.
This document contains
these sections:
In the Product Alert
Tool, you can set up profiles to receive email notification of new Field
Notices, Product Alerts, or End of Sale information for your selected products.
The Product
Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.
Unified CCE 12.5(2)
This section lists the
Unified CCE components on which you can and cannot install this engineering
special.
You can install Unified CCE
12.5(2) ES13 on these Unified CCE components:
Do not install this
engineering special on any component other than:
· Download the patch and copy it to the local server where the patch is going to
be installed.
· Stop all ICM services and applications running on the server.
· Run the patch installer exe and follow the instructions.
· Reboot the server on successful completion of the patch install.
· Start the ICM services
Note: Remove patches in the reverse order
of their installation. For example, if you installed patches 3, then 5, then 10
for a product, you must uninstall patches 10, 5, and 3, in that order, to
remove the patches from that product.
This section provides a
list of significant Unified CCE defects resolved by this engineering special.
It contains these subsections:
Note: You can view more information on
and track individual Unified CCE defects using the Cisco Bug Search tool,
located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats
specifically resolved by Unified CCE 12.5(2) ES13.
Caveats in this section are
ordered by UNIFIED CCE component, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCwd47981 |
2 |
pg.cucm |
Ucce pg 12.5.2 experience crash due
to regression of CSCwa49834 |
|
CSCwd50358 |
2 |
pg.cucm |
Agent
Greeting intermittently not playing is not playing intermittently after the
12.5(2) Upgrade |
|
CSCwb61148 |
2 |
pg.cucm |
NULL
pointer exception in EAPIM which is triggering the PIM crash |
Caveats are ordered by
severity then defect number.
Defect Number: CSCwd47981
Component: pg.cucm
Severity: 2
Headline: Ucce pg 12.5.2 experience crash due to regression of CSCwa49834
Symptom: CUCM PG crash after upgrade to ucce
12.5.2 12:20:24:084 pg17b-pim1 Unhandled Exception: Exception code: C0000005
ACCESS_VIOLATION Fault address: 00075F18 01:00054F18 C:\icm\bin\eagtpim.exe
Address Frame 00075F18 0132919C TelephonyDriver::ProcessCSTARouteSelect+3F8
0003A4B3 013291BC DeskLinkPeripheral::ProcessRouteSelect+43
0010F54E 0132E298 Peripheral::ProcessCSTAServicesEvent+EE
0010EFC7 0132E2AC ProcessCSTAEvent+17 00113D59 0132F750 PimIO::ProcessCSTAEvent+49
00113E9C 0132F768 PimIO::ProcessOPCMessage+11C
000B9E91 0132F7D8 invoke_message_handler+A1 000B94CD 0132F7EC
MDSStartClient+25D 00113C66 0133F824 PimIO::PIMInputManager+1E6
0011254A 0133F870 Peripheral::StartInput+8A 0003CC6F 0133F89C PimMain::Execute+20F 00083582 0133F8B8
Reader::SingleCommand+D2 0003D64A 0133F9F4 main+12A 0013ED7F 0133FA3C
__scrt_common_main_seh+F9 754E62C4 0133FA50 BaseThreadInitThunk+24 77911B69
0133FA98 RtlSubscribeWnfStateChangeNotification+439 77911B34 0133FAA8
RtlSubscribeWnfStateChangeNotification+404
Conditions: PG version 12.5.2
Workaround: none
Further Problem Description:
Defect Number: CSCwd50358
Component: pg.cucm
Severity: 2
Headline: Agent Greeting intermittently not
playing is not playing intermittently after the 12.5(2) Upgrade
Symptom: Agent Greeting is not played after upgrade to
12.5(2). We would see more number of calls failing in SEND2VRU node on Agent
Greeting Script
Conditions: After 12.5(2) Upgrade
Workaround: NA
Further Problem Description: After UCCE Upgrade PIM doesn't trigger "TelephonyDriver::AddMediaStreamRequest" for the Agent Greeting Request.
Upon reviewing the logs, we could see, PIM goes into this Scenario when the
below Event sequence is seen for the Agent delivered call 1) RTPStarted 2) RTPStarted 3)
Established
Component: pg.cucm
Severity: 2
Headline: NULL pointer exception in EAPIM which is triggering the PIM crash
Symptom: NULL pointer exception in
EAPIM which is triggering the PIM crash
Conditions: NULL pointer exception in EAPIM for the successful DN
09:03:09:534 PG1A-pim1 Trace: **ProcessRouteTimeout:
OPC request type:4 09:03:09:534 PG1A-pim1 Trace: ProcessRouteTimeout:
OPC_REQUEST_ROUTE_SST 09:03:09:534 PG1A-pim1 Trace: ProcessRouteTimeout:
Active CallID 490280418 09:03:09:972 PG1A-pim1 Trace:
CExceptionHandlerEx::GenerateMiniDump
-- A Mini Dump File is available at logfiles\eagtpim.exe_20220329090309534.mdmp
09:03:10:488 PG1A-pim1 Unhandled Exception: Exception code: C0000005
ACCESS_VIOLATION Fault address: 01077A59 01:00016A59 C:\icm\bin\eagtpim.exe
Call stack: Address Frame 01077A59 0330F5B4 DeskLinkPeripheral::ProcessRouteTimeout+279
0114B699 0330F5C0 PeripheralTimer::Execute+59
Workaround: None
Further Problem Description: The pim was active
at the time of the crash, which failed services over to the B side.
You can access current
Cisco documentation on the Support pages at the following sites:
To provide comments about
this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your
comments.
Cisco.com is a starting
point for all technical assistance. Customers and partners can obtain
documentation, troubleshooting tips, and sample configurations from online
tools. For Cisco.com registered users, additional troubleshooting tools are
available from the TAC site.
Cisco.com provides a broad
range of features and services to help customers and partners streamline
business processes and improve productivity. Through Cisco.com, you can find
information about Cisco and our networking solutions, services, and programs.
You can also resolve technical issues with online technical support and
download software packages. Valuable online skill assessment, training, and
certification programs are also available.
Customers and partners can
self-register on Cisco.com to obtain additional personalized information and
services. Registered users can order products, check on the status of an order,
access technical support, and view benefits specific to their relationships
with Cisco.
The Cisco TAC site is
available to all customers who need technical assistance with a Cisco product
or technology that is under warranty or covered by a maintenance contract.
If you have a priority
level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.
P3 and P4 level problems
are defined as follows:
In each of the above cases,
use the Cisco TAC site to quickly find answers to your questions.
If you cannot resolve your
technical issue by using the TAC online resources, Cisco.com registered users
can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/
If you have a priority
level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your
country, go to the following sites:
P1 and P2 level problems
are defined as follows: