This document provides installation instructions for Unified CCE 12.5(1) ES86. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
In the Product
Alert Tool, you can set up profiles to receive email notification of new
Field Notices, Product Alerts, or End of Sale information for your selected
products.
The Product
Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.
This Engineering Special patch
provides Business Hour feature support for HCS deployments.
12.5(1)
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.5(1) ES86 on these Unified CCE components:
Do not install this engineering special on the components other than:
Installation of this
patch requires the all ICM services to be shut down during the entire period of
installation. It is always recommended to install this
ES during a scheduled downtime.
1. Using
the CCE Service Control, stop all the CCE services running on the system
2. Launch
the Installer provided for ES86 and follow the instructions on the screen
3. Check the
version of tomcat installed by running version.bat from tomcat\bin folder
cd <ICM HOME>\tomcat\bin
run version.bat file. If it is 9.0.37 or
higher, then do the following steps:
· Step 1:
In <ICM HOME>\tomcat\config\server.xml make sure the entries for
<Connector> and APJ protocol is as below
<Connector port="8009" protocol="AJP/1.3" redirectPort="8443"
address="127.0.0.1" maxPostSize="5242880" secretRequired="false" allowedRequestAttributesPattern=".*" />
If the highlighted entry is missing, then add the entry in server.xml
· Step 2:
oDownload the 32 bit tomcat
installer zip from http://archive.apache.org/dist/tomcat/tomcat-9/ .
Download the same version that is displayed when version.bat was run.
oUnzip the installer to
a temp folder
oCopy
tomcat-util-scan.jar from the <temp>\apache-tomcat-9.0.xx\lib location
to <ICM HOME>\tomcat\lib
oUsing the ICM/CCE
Service Control, start Apache Tomcat 9 service.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.5(1) ES86.
Caveats in this section are ordered by UNIFIED CCE component, severity, and
then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvy31427 |
4 |
router |
New
file import with updated timings for existing special hours fails |
|
CSCvw14730 |
4 |
tools |
UX
issues in the dropdown and alignment of text with Chromium based Edge browser |
|
CSCvz38235 |
3 |
web.config.api |
Not
able to add one more special Day schedule in Business hour |
Caveats are ordered by severity then defect number.
Defect Number: CSCvz38235
Component: web.config.api
Severity: 3
Headline: Not able to add one more special Day schedule in Business hour
Symptom: Not
able to add one more special Day schedule in Business hour
Conditions: 1) Create a BH with one special day schedule 2) Now edit above
created BH and try to add one more special day schedule
Workaround: None
Further Problem Description:
Defect Number: CSCvw14730
Component: tools
Severity: 4
Headline: UX issues in the dropdown and alignment of text with Chromium based Edge browser
Symptom: UX
issues in the dropdown and alignment of text with Chromium based Edge browser
Conditions: UX issues in the dropdown and alignment of text with Chromium
based Edge browser
Workaround: None
Further Problem Description:
Defect Number: CSCvy31427
Component: router
Severity: 4
Headline: New file import with updated timings for existing special hours fails
Symptom:
Steps to recreate 1. Add Business Hours. 2. Add Special Days with desired timings
(may be for couple of days) 3. try to import Special day file for same days
with updated timings. It is required to delete and add the special day, then
proceed with the import in case of any timing changes for existing special
days. In case of any 10+ days to be modified it becomes a challenge to make
change using import file option. 05:58:21:151 ra-rtr
Add of SpecialDaySchedule failed. BusinessHoursID[5000]
already has SpecialDaySchedule for Date 12-5-2021.
Rejecting the config add..
Conditions: UCCE 12.5 Configured with Business hours from CCE Admin Updated
with a list of special day schedule
Workaround: Update the existing special day schedules manually on the CCE
Admin or delete the list of existing special hours and import the file
Further Problem Description:
You can access current Cisco documentation on the Support pages at the following sites:
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:
P1 and P2 level problems are defined as follows: