Release Notes for 12.5(2) ES45
This document provides installation instructions for Unified CCE 12.5(2) ES45. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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The
Engineering Special (ES) is cumulative at the Unified Contact Center Enterprise (CCE) Server level, incorporating all
features, security updates, and resolved caveats from the base release on the
server. The component support section will specify the components to which this
ES applies. These updates are released quarterly, contingent on the necessity
of an update. By installing the latest quarterly ES, you will receive all the
most recent updates unless otherwise specified.
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.5(2) ES45 on these Unified CCE components:
Do not install this engineering special on any components other than the following:
The installation or uninstallation of this patch requires a planned maintenance window with some expected downtime of a few seconds / minutes. No
To
install Unified CCE 12.5(2) ES44, follow the steps:
If
the Unified CCE Services are set to manual, using the Unified CCE Service
Control, start all the Unified CCE Services.
NOTE:
If needed to uninstall this ES permanently the tomcat version should be 9.0.89
or lower. If the system has the higher version of tomcat, downgrade it before
uninstalling this ES
To
uninstall Unified CCE 12.5(2) ES44, follow the steps:
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.5(2) ES45.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCwk81097 |
2 |
aw.tools |
Tomcat
Upgrade to 9.0.90 and above causes tomcat service to crash |
Caveats are ordered by severity then defect number.
Defect Number: CSCwk81097
Component: aw.tools
Severity: 2
Headline: Tomcat Upgrade to 9.0.90 and above causes tomcat service to crash
Symptom:
After upgrading Tomcat to 9.0.90 or 9.0.91, the Apache Tomcat service does not
start. No issues seen until 9.0.89.
Conditions: ICM Version: 12.5.x and 12.6.x with Tomcat upgrade to 9.0.90 or
above using the UpgradeTomcatTool utility.
Workaround: NA
Further Problem Description: If tomcat needs to be upgraded to version
9.0.90 or above, then below component ESs need to be installed on respective
components ES53 - for Router ES54 - for PG ES55 - for AW. Fix for this defect
is provided on all 3 ESs. Tomcat version can be upgraded either by using
Upgrade Tomcat Utility or by installing ES56. Installing ES56 will upgrade the
tomcat to version 9.0.96.
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