This document provides installation instructions for CTIOS12.5(1) ES4. It also contains a list of CTIOS issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CTIOS behavior.
This document contains these sections:
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CTIOS 12.5(1)
This section lists the CTIOS components on which you can and cannot install this engineering special.
You can install CTIOS12.5(1) ES4 on these CTIOS components:
Do not install this engineering special on any other component other than:
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant CTIOS defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual CTIOS defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by CTIOS12.5(1) ES4.
Caveats in this section are ordered by CTIOS component, severity, and then
identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvu46050 |
3 |
ctios.server |
CTIOS
crashes during transfer scenario. |
Caveats are ordered by severity then defect number.
Defect Number: CSCvu46050
Component: ctios.server
Severity: 3
Headline: CTIOS crashes during transfer scenario.
Symptom:
Customer calls to Avaya PG translation Routed to CVP provided queuing treatment
Call sent to the CUCM PG /Agent.. CUCM agent does blind transfer (or Consult
Transfer) from Finesse Desktop; example #1000 number this will be another
translation route to the Avaya agent.
Conditions: The Agent CUCM PG has a separate CTIOS PG installed.. Some
message or an event from the CTI server connected to the CUCM PG triggers a
CTIOS to crash stop and start.
Workaround: N/A
Further Problem Description: This issue is seen with a Consult transfer
between Cisco PG?s. This issue is also seen with an Avaya to Cisco or Cisco to
Cisco transfer.
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