This document provides installation instructions for Unified CCE 12.5(1) ES35. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This engineering special is meant to be installed on duplexed sides of a CCE Router running on the NAM side in a NAM-CICM environment, or the client ICM side in an ICM-to-ICM gateway integration. It contains minimal serviceability improvements and also contains a fix for the issue mentioned in the Resolved Caveats section of this document.
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.5(1) ES35 on these Unified CCE components:
Note: The patch needs to be applied
only on the NAM or client ICM side Router and need not be installed on the CICM
or Server ICM. In case the server ICM does a reverse lookup back to the client
ICM, then the patch would need to be applied on both client and server side
pairs.
Do not install this engineering special on the components other than:
1.
Download the patch and copy the patch local to
the server where patch is going to be installed.
2. Stop
all ICM services and application running on the server
3. Run
the patch installer exe and follow the instructions.
4. Reboot
the server on successful completion of patch install.
5. Check the version of tomcat installed by running <ICM HOME>\tomcat\bin\version.bat . If its 9.0.37 or higher, then do the following steps
6. Start
the ICM services.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.5(1) ES35.
Caveats in this section are ordered by UNIFIED CCE component, severity, and
then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvw23695 |
2 |
router |
NAM
Router fails to send disconnect event to CICM when VRU leg is disconnected |
Caveats are ordered by severity then defect number.
Defect Number: CSCvw23695
Component: router
Severity: 2
Headline: NAM Router fails to send disconnect event to CICM when VRU leg is disconnected
Symptom:
Call hangs in the CICM script and run through all nodes.Agents
gets reserved if available and moved to RONA if missed consecutive calls.
Conditions: NAM-CICM , while playing initial IVR if customer disconnects
call.
Workaround: There is no feasible work around as of now. One way is to check
if Run Ext Script failure was normal.To see if call
was timed out at the node or normal failure.If timed
out then release the call.This has to be checked in
each external script nodes in the script.Needs more
scripting effort based on call flow supported.
Further Problem Description:
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