About this Document


This document provides installation instructions for Unified CCE 12.5(1) ES124. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)


Unified CCE Compatibility and Support Specifications


Unified CCE Version Support

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.5(1) ES124 on these Unified CCE components:

Unsupported Unified CCE Components

Do not install this engineering special on any components other than the following:

Unified CCE Engineering Special Installation Planning


Installing Unified CCE 12.5(1) ES124


Installation of this patch requires that all Unified CCE services be shut down during the entire period of installation.

  1. It is always recommended to install this ES during a scheduled downtime.
  2. Using the Unified CCE Service Control, stop all the Unified CCE Services running on the system.
  3. Launch the installer provided and follow the instructions on the screen.
  4. Check the version of Tomcat installed by running \tomcat\bin\version.bat . If its 9.0.37 or higher, then do the following steps.

If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.

Uninstall Directions for Unified CCE 12.5(1) ES124


  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 12.5(1) ES124

This section lists caveats specifically resolved by Unified CCE 12.5(1) ES124.

Index of Resolved Caveats

Caveats in this section are ordered by Unified CCE component, severity, and then identifier.

Identifier  Severity  Component  Headline
CSCwc01844  3  smart-license  unable to change the License type in SPOG

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity, then by defect number.


Defect Number: CSCwc01844

Component: smart-license

Severity: 3

Headline: unable to change the License type in SPOG


Symptom:
In Unified CCE 12.5(1a) with ES 55 installed, license management page displays license type as Perpetual even after changing the type to Flex.

Conditions:
Conditions: Unified CCE 12.5(1a) with ES 55 installed.

Workaround:
None.

Further Problem Description:
NA

PSIRT Evaluation: The Cisco PSIRT has assigned this bug the following CVSS version 3 score.
The Base CVSS score as of the time of evaluation is : https://tools.cisco.com/security/center/cvssCalculator.x?version=
CVE ID CVE-2021-31805 has been assigned to document this issue.
Additional information on Cisco's security vulnerability policy can be found at the following url: https://tools.cisco.com/security/center/resources/security_vulnerability_policy.html

Caveats resolved in earlier ESs and included as part of Unified CCE 12.5(1) ES124

ES#

Identifier

Severity

Component

Headline

Comments

ES50

None

None

Router, AW, Distributor

None

 

 

ES51

CSCvw53423

2

AW, Rogger, PG

Issue in Fresh Install of Packaged CCE Simplex Lab mode

 

 

ES65

CSCvx94616

2

AW, Logger

B side CampaignManager stays stuck in standby when frequent API requests are being sent

 

ES69

CSCvu80248

3

AW, Logger

[Smart Licesning] License management option is not available for NAM deployment

 

ES69

CSCvx98655

3

AW, Logger

Licensing Management page is blank in CCEadmin when Contact director is chosen as deployment type

 

ES71

CSCvx95438

2

AW

While setting deployment to Packaged CCE 2k, issue while providing CVP cred

 

ES72

None

None

AW

None

 

ES76

CSCvw47719

3

AW

CUIC streaming datasource creation fails in Packaged CCE lab deployment

 

ES94

CSCwa30854

3

AW

VM validation in cceadmin will fail when ICM in 12.5 and Finesse in 12.6

 

ES100

CSCvz50705

3

AW, Logger, Router

CCE 12.5: Tomcat crashes when import contact for 200+ campaigns in sequential manner

 

ES111

CSCwa41830

3

AW, Distributor

Existing Departments unable to be Sync with ECE

 

ES113

CSCvv13942

3

AW

Packaged CCE SPOG should allow location deployment without gateway associated.

 

ES118

CSCwb54683

3

AW, Rogger/Logger

Campaign manager changes CallbackDateTime value from PM to AM while replicating to other side

 

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Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

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