This document provides installation instructions for Unified CCE 12.5(1) ES137. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behaviour.
This document contains these sections:
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Unified CCE 12.5(1)
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.5(1) ES137 on these Unified CCE components:
Do not install this engineering special on any component other than:
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.5(1) ES137.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCwb61148 |
2 |
pg.cucm |
NULL
pointer exception in EAPIM which is triggering the PIM crash |
Caveats are ordered by severity then defect number.
Defect Number: CSCwb61148
Component: pg.cucm
Severity: 2
Headline: NULL pointer exception in EAPIM which is triggering the PIM crash
Symptom:
NULL pointer exception in EAPIM which is triggering the PIM crash
Conditions: NULL pointer exception in EAPIM for the successful DN
09:03:09:534 PG1A-pim1 Trace: **ProcessRouteTimeout:
OPC request type:4 09:03:09:534 PG1A-pim1 Trace: ProcessRouteTimeout:
OPC_REQUEST_ROUTE_SST 09:03:09:534 PG1A-pim1 Trace: ProcessRouteTimeout:
Active CallID 490280418 09:03:09:972 PG1A-pim1 Trace:
CExceptionHandlerEx::GenerateMiniDump
-- A Mini Dump File is available at logfiles\eagtpim.exe_20220329090309534.mdmp
09:03:10:488 PG1A-pim1 Unhandled Exception: Exception code: C0000005
ACCESS_VIOLATION Fault address: 01077A59 01:00016A59 C:\icm\bin\eagtpim.exe
Call stack: Address Frame 01077A59 0330F5B4 DeskLinkPeripheral::ProcessRouteTimeout+279
0114B699 0330F5C0 PeripheralTimer::Execute+59
Workaround: None
Further Problem Description: The pim was active
at the time of the crash, which failed services over to the B side.
ES#
|
|
|
|
|
|
ES9 |
CSCvs39240 |
3 |
pg.cucm |
Finesse stuck in Talking state when caller hangs up while agent doing a consult transfer,CTI Error13 |
|
ES16 |
CSCvs67053 |
2 |
pg.cucm |
Pending state Reason code not getting set after call ends |
|
ES38 |
CSCvv99629 |
2 |
pg.cucm |
dtRequeryResultInd event coming after the ConnectionCleared causes agent to be in reserve status |
|
ES44 |
CSCvw80256 |
3 |
pg.cucm |
Agent stuck in Talking - SST scenario |
|
ES106 |
CSCwa31480 |
3 |
pg.cucm |
EAPIM not updating the reason code when using /LOAD 1 |
|
ES117 |
CSCwb61142 |
3 |
pg.cucm |
Last Not Ready Reason Code is set on Logout when LOAD is enabled |
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