About this Document

This document provides installation instructions for Unified CCE 12.5(1) ES63. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)

Unified CCE Compatibility and Support Specifications

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Unified CCE Version Support

UCCE 12.5(1)

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.5(1) ES63 on these Unified CCE components:

Unsupported Unified CCE Components

Do not install this engineering special on any component other than

Unified CCE Engineering Special Installation Planning

Installing Unified CCE 12.5(1) ES63

Installation of this patch requires the all ICM services to be shut down during the entire period of installation. It is always recommended to install this ES during a scheduled downtime.

 

1.      Using the CCE Service Control, stop all the CCE services running on the system

2.      Launch the Installer provided for ES63 and follow the instructions on the screen

3. Check the version of tomcat installed by running version.bat from tomcat\bin folder

cd <ICM HOME>\tomcat\bin

run version.bat file. If it is 9.0.37 or higher, then do the following steps:

· Step 1:
In <ICM HOME>\tomcat\config\server.xml make sure the entries for <Connector> and APJ protocol is as below
<Connector port="8009" protocol="AJP/1.3" redirectPort="8443" address="127.0.0.1" maxPostSize="5242880" secretRequired="false" allowedRequestAttributesPattern=".*" />
If the highlighted entry is missing, then add the entry in server.xml

 

· Step 2:

oDownload the 32 bit tomcat installer zip from http://archive.apache.org/dist/tomcat/tomcat-9/ . Download the same version that is displayed when version.bat was run.

oUnzip the installer to a temp folder

oCopy tomcat-util-scan.jar from the <temp>\apache-tomcat-9.0.xx\lib location to <ICM HOME>\tomcat\lib

oUsing the ICM/CCE Service Control, start Apache Tomcat 9 service.

 

Uninstall Directions for Unified CCE 12.5(1) ES63

 

  1. Stop ICM services and applications running on the server.
  2. To uninstall this patch, go to Control Panel.
  3. Select "Add or Remove Programs".
  4. Find the installed patch in the list and select "Remove".
  5. Reboot the system.
  6. Start the ICM services.

 

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special

This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:

Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.

Resolved Caveats in Unified CCE 12.5(1) ES63

This section lists caveats specifically resolved by Unified CCE 12.5(1) ES63.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

CSCvp83424

3

pg.opc

PG OPC crash during state transfer

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.


Defect Number: CSCvp83424

Component: pg.opc

Severity: 3

Headline: PG OPC crash during state transfer


Symptom: PG OPC crash during state transfer

Conditions: Due to some complicated Conference and Transfer call flow resulting in OPC crash during OPC state transfer 1. Customer call delivered to A1 2. A1 places the call on HOLD 3. A1 initiates consult call, delivered to A2 4. A2 answers the call 5. A2 places the call on HOLD 6. A2 initiates consult call, delivered to A3 7. A2 completes the CONFERENCE 8. A3 answers the call 9. A1 completes the TRANSFER. 10. A2 and A3 disconnected.

Workaround: STOP both PGA and PGB, and start one by one.

Further Problem Description: Call stack will look like this: Call stack: Address Frame 004CCA60 00AFF298 Peripheral::GetVRUType+0 0042BE53 00AFF2B8 Call::TransferComplete+D3 0060F157 00AFF2D8 TransferBuilder::TransferCompleteWrapper::ExecuteClass+57 0060F08D 00AFF2E4 TransferBuilder::TransferCompleteWrapper::Execute+1D 0060C908 00AFF378 TransferBuilder::BuildObjectsWrapUp+68 0060C87C 00AFF380 TransferBuilder::BuildObjectsFromProcessedRecords+2C 0059E2BF 00AFF3A4 xfer_get_state+EF 0059B5E3 00AFF3C0 MDSReceiveSynchronousState+33 0059875A 00AFF560 recv_state+10A 005981E0 00AFF570 handle_get_in_synch_response+190 005976A5 00AFF584 ICRGetInSynchHandler+75 0059CB91 00AFF5F4 invoke_message_handler+A1 0059C1CD 00AFF608 MDSStartClient+25D 0047161F 00AFF660 OPCInput::MDSInput+1FF 00471888 00AFF688 OPCInput::ProcessInput+48 00472D41 00AFF6BC OPCInput::StartInput+1D1 004925EC 00AFF6F4 OP

 

 

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