About this Document

This document provides installation instructions for Unified CCE 12.5(2) ES36. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)

Unified CCE Compatibility and Support Specifications

Unified CCE Version Support

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.5(2) ES36 on these Unified CCE components:

Unsupported Unified CCE Components

Do not install this engineering special on any components other than the following:

Unified CCE Engineering Special Installation Planning

Planning for maintenance window and downtime

The installation or uninstallation of this patch requires a planned maintenance window with some expected downtime of a few seconds / minutes. No

Installing Unified CCE 12.5(2) ES36

Installation of this patch requires that all Unified CCE services be shut down during the entire period of installation.

  1. It is always recommended to install this ES during a scheduled downtime.
  2. Using the Unified CCE Service Control, stop all the Unified CCE Services running on the system.
  3. Launch the installer provided and follow the instructions on the screen.

If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.

Uninstall Directions for Unified CCE 12.5(2) ES36

  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special

This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:

Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.

Resolved Caveats in Unified CCE 12.5(2) ES36

This section lists caveats specifically resolved by Unified CCE 12.5(2) ES36.

Index of Resolved Caveats

Caveats in this section are ordered by Unified CCE component, severity, and then by identifier.

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then by defect number.

Defect Number: CSCwh14516

Component: pg.cucm

Severity: 3

Headline: Avaya PIM crash when CSTA Event type is going out of range


Symptom: 12:58:16:335 PG50A-pim1 Trace: InvokeID[52226] SnapshotDevice CONF: Extn XXXXX NumCall=0 [] 12:58:16:335 PG50A-pim1 Trace: InvokeID[52225] SnapshotDevice CONF: Extn XXXXX NumCall=1 [ XXXX] 12:58:16:554 PG50A-pim1 Fail: CTSAPI::InterpretLineState; Unexpected Call event [XXXX] 12:58:16:711 PG50A-pim1 Trace: CExceptionHandlerEx::GenerateMiniDump -- A Mini Dump File is available at logfiles\taespim.exe_XXXXXXXX.mdmp 12:58:17:040 PG50A-pim1 Unhandled Exception: Exception code: 80000003 BREAKPOINT Fault address: 76263A72 01:00152A72 C:\Windows\System32\KERNELBASE.dll Call stack: Address Frame 76263A72 05D1DE90 DebugBreak+2 014463AC 05D1DE9C EMSAbortProcess+C 014478F9 05D1F3A8 EMSReportCommon+169 0144777B 05D1F3C8 EMSFailMessage+2B 0142BE9D 05D1F500 CTSAPI::InterpretLineState+4AD 0142C156 05D1F550 CTSAPI::UpdateAgent+266 0143A736 05D1FA18 CTSAPI::ProcessSnapshotCallConfEventMsg+346 0142F625 05D1FDA8 CTSAPI::ProcessCSTAConfirmationMessage+205 0142EA3A 05D1FDBC CTSAPI::HandleICM_CstaResponseMsgs+2A 014307BE 05D1FDD8 CTSAPI::ProcessTSAPIMsgsThread+BE 014306AD 05D1FDE8 ProcessTSAPIMsgHandlerThreadStart+CD 763D07AF 05D1FE24 o__CIpow+4F 778662C4 05D1FE38 BaseThreadInitThunk+24 77A71B69 05D1FE80 RtlSubscribeWnfStateChangeNotification+439 77A71B34 05D1FE90 RtlSubscribeWnfStateChangeNotification+404 The Cras happened with the function PIM Fail CTSAPI::InterpretLineState; Unexpected Call even and we have the trace 12:58:16:554 PG50A-pim1 Fail: CTSAPI::InterpretLineState; Unexpected Call event [XXXX] From the logs, the conference scenario, the PIM got failure when csta is going out of range.

Conditions: TAESPIM Release 12.5.2.0 , Build 00188.

Workaround: None

Further Problem Description: None

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Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: