About this Document


This document provides installation instructions for Unified CCE 12.5(1) ES104. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

Sign Up for Email Notification of New Field Notices


In the Product Alert Tool, you can set up profiles to receive email notification of new Field Notices, Product Alerts, or End of Sale information for your selected products.

The Product Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.

About Cisco Unified CCE (and Unified CCE Engineering Specials)


Unified CCE Compatibility and Support Specifications


Unified CCE Version Support

12.5(1)

Unified CCE Component Support

Supported Unified CCE Components

You can install Unified CCE 12.5(1) ES104 on these Unified CCE components:

Unsupported Unified CCE Components

Do not install this engineering special on the components other than:

 

Unified CCE Engineering Special Installation Planning


Installing Unified CCE 12.5(1) ES104


  1. Download the patch and copy the patch local to the server where patch is going to be installed.
  2. Stop all ICM services and application running on the server.
  3. Run the patch installer exe and follow the instructions.
  4. Check the version of tomcat installed by running \tomcat\bin\version.bat . If its 9.0.37 or higher, then do the following steps.
  5. Reboot the server on successful completion of patch install.
  6. Start the ICM services.

Uninstall Directions for Unified CCE 12.5(1) ES104


  1. Stop ICM services and applications running on the server.
  2. To uninstall this patch, go to Control Panel.
  3. Select "Add or Remove Programs".
  4. Find the installed patch in the list and select "Remove".
  5. Reboot the system
  6. Start the ICM services.

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 12.5(1) ES104

This section lists caveats specifically resolved by Unified CCE 12.5(1) ES104.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

CSCwa32116

3

scripteditor

ICM scripteditor fails to open post UCCE 10.5 to 12.5.1 migration using EDMT tool.

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.


Defect Number: CSCwa32116

Component: scripteditor

Severity: 3

Headline: ICM scripteditor fails to open post UCCE 10.5 to 12.5.1 migration using EDMT tool.


Symptom:
Post migration of UCCE V10.5 to v12.5.1 2k agent deployment on newly UCS servers, ++ It is experienced that all the UCCE configuration manager tools (cceadmin portal, websetup portal, pgsetup, diagnostic Framework Portico, icmdba utility, routerlog viewer and domain manager) works well except the ICM ScriptEditor.exe ++ Customer had the UCCE Local user groups configured and setup with read and write access. ++ Domain administrator is part of UCCE_Config and UCCE_Setup group. ++ instance_awdb has UCCE_Config group associated under Security > Users. ++ AV Scans has ICM folder excluded and firewall policies were enabled. ++ in AW server registry parameter "ADSecurityGroupUpdate" is set to "1" i.e. it will use local user groups. ++ sadlibs report user not found though user is part of correct domain. ++ reconfigure the administration and data-server setting from websetup tool does not help.

Conditions:
++ Enabled highest debugs to Script Editor - edt process ++ Found in script editor edt logs, AW database name was NULL. No values getting populated. ++ Hence the script editor could not find the database to connect to. so the AW distributor not found error # 2 was seen. ++ registry path which Script Editor refers when the Script Editor is ran. HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\icm\prod\AW\RealTimeClient\CurrentVersion\LocalDB --- db sqlserverdbname - NULL value.

Workaround:
Contact Cisco TAC for fix.

Further Problem Description:


Obtaining Documentation


You can access current Cisco documentation on the Support pages at the following sites:

Documentation Feedback

To provide comments about this document, send an email message to the following address:

contactcenterproducts_docfeedback@cisco.com

We appreciate your comments.

Obtaining Technical Assistance


Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.

Cisco.com

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

CContacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: