About this Document

This document provides installation instructions for Unified CCE 12.5(1) ES75. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)

Unified CCE Compatibility and Support Specifications

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Unified CCE Version Support

UCCE 12.5(1)

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.5(1) ES75 on these Unified CCE components:

Unsupported Unified CCE Components

Do not install this engineering special on any component other than:

 

Unified CCE Engineering Special Installation Planning

Installing Unified CCE 12.5(1) ES75

Installation of this patch requires the all ICM services to be shut down during the entire period of installation. It is always recommended to install this ES during a scheduled downtime.

 

1.      Using the CCE Service Control, stop all the CCE services running on the system

2.      Launch the Installer provided for ES75 and follow the instructions on the screen

3. Check the version of tomcat installed by running version.bat from tomcat\bin folder

cd <ICM HOME>\tomcat\bin

run version.bat file. If it is 9.0.37 or higher, then do the following steps:

· Step 1:
In <ICM HOME>\tomcat\config\server.xml make sure the entries for <Connector> and APJ protocol is as below
<Connector port="8009" protocol="AJP/1.3" redirectPort="8443" address="127.0.0.1" maxPostSize="5242880" secretRequired="false" allowedRequestAttributesPattern=".*" />
If the highlighted entry is missing, then add the entry in server.xml

 

· Step 2:

oDownload the 32 bit tomcat installer zip from http://archive.apache.org/dist/tomcat/tomcat-9/ . Download the same version that is displayed when version.bat was run.

oUnzip the installer to a temp folder

oCopy tomcat-util-scan.jar from the <temp>\apache-tomcat-9.0.xx\lib location to <ICM HOME>\tomcat\lib

oUsing the ICM/CCE Service Control, start Apache Tomcat 9 service.

 

Uninstall Directions for Unified CCE 12.5(1) ES75

 

  1. Stop ICM services and applications running on the server.
  2. To uninstall this patch, go to Control Panel.
  3. Select "Add or Remove Programs".
  4. Find the installed patch in the list and select "Remove".
  5. Reboot the system.
  6. Start the ICM services.

 

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special

This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:

Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.

Resolved Caveats in Unified CCE 12.5(1) ES75

This section lists caveats specifically resolved by Unified CCE 12.5(1) ES75.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

CSCvw64084

3

pg.mrpim

Idle side MR PIM crashes when GetQueuedTaskResp is received and the PIM has not been configured

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.


Defect Number: CSCvw64084

Component: pg.mrpim

Severity: 3

Headline: Idle side MR PIM crashes when GetQueuedTaskResp is received and the PIM has not been configured


Symptom: IDLE side MRPIM (ECE) crashes when Pick from Queue is performed by Agent. Call stack:

 

Address   Frame

 

00014DFD  002F8E08  MR_Application::Send_Message+4D

00026B35  002F8EA0  MR_Peripheral::Send_ToApp_GetQueuedTaskResp+B5

000245C2  002F8EDC  MR_Peripheral::On_Router_GetQueuedTaskResp+E2

000253EF  002F8EEC  MR_Peripheral::ProcessGetQueuedTaskResp+1F

00090C63  002F8F9C  Peripheral::ProcessINRCMessage+4D3

00090781  002F8FA8  ProcessINRCMessage+11

00092BC3  002F8FC0  PimIO::ProcessOPCMessage+153

00074031  002F9030  invoke_message_handler+A1

0007366D  002F9044  MDSStartClient+25D

00092956  0030907C  PimIO::PIMInputManager+1E6

00091DFA  003090C8  Peripheral::StartInput+8A

0001F7CE  0031F60C  PimMain::Execute+19E

0004F072  0031F628  Reader::SingleCommand+D2

0001FB3A  0031FE74  main+9A

000DD22D  0031FEBC  __scrt_common_main_seh+F9

76DD7C04  0031FED0  BaseThreadInitThunk+24

7783AD2F  0031FF18  RtlInitializeExceptionChain+8F

Conditions: IDLE side MRPIM (ECE) crashes when Pick from Queue is performed by Agent.

Workaround: NONE.

Further Problem Description: 

 

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Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

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