About this Document


This document provides installation instructions for Unified CCE 12.5(1) ES76. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)


This patch will allow creation of CUIC streaming data source during Packaged CCE lab deployment.

Unified CCE Compatibility and Support Specifications


This ES needs to be installed only on deployments which are affected by CSCvw47719. It is observed that the defect is seen only on installing ES55. Please refer to the release notes of this cumulative ES for further information.

Unified CCE Version Support

12.5(1)

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.5(1) ES76 on these Unified CCE components:

Unsupported Unified CCE Components

Do not install this engineering special on components other than:

Unified CCE Engineering Special Installation Planning


Installing Unified CCE 12.5(1) ES76


  1. Using the Unified CCE Service Control, stop all the Unified CCE Services running on the system.
  2. Launch the installer provided for the ES76 and follow the instructions on the screen.
  3. Check the version of tomcat installed by running <ICM HOME>\tomcat\bin\version.bat . If its 9.0.37 or higher, then do the following steps:

oStep 1:
In <ICM HOME>\tomcat\conf\server.xml make sure that the entry for <Connector> entry for APJ protocol is as below:
<Connector port="8009" protocol="AJP/1.3" redirectPort="8443" address="127.0.0.1" maxPostSize="5242880" secretRequired="false" allowedRequestAttributesPattern=".*" />
If the highlighted entry is missing, then add the entry in server.xml.

 

oStep 2:

§ Download the 32-bit tomcat installer zip from http://archive.apache.org/dist/tomcat/tomcat-9/ . Download the same version that is displayed when version.bat was run.

§ Unzip the installer to a temp folder.

§ Copy tomcat-util-scan.jar from the <temp>\apache-tomcat-9.0.xx\lib location to <ICM HOME>\tomcat\lib

§ Using the ICM/CCE Service Control, start Apache Tomcat 9 service.

  1. If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.

Uninstall Directions for Unified CCE 12.5(1) ES76


  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 12.5(1) ES76

This section lists caveats specifically resolved by Unified CCE 12.5(1) ES76.

Index of Resolved Caveats

Caveats in this section are ordered by Unified CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

CSCvw47719

3

dbconfig

CUIC streaming datasource creation fails in PCCE lab deployment

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity, and then by defect number.


Defect Number: CSCvw47719

Component: dbconfig

Severity: 3

Headline: CUIC streaming datasource creation fails in PCCE lab deployment


Symptom:
LiveData data source is created automatically in PCCE and cannot be created manually. The creation in lab mode fails and impacts live data feature.

Conditions:
PCCE Lab simplex deployment

Workaround:
None

Further Problem Description:


Caveats resolved in earlier ESs and included as part of Unified CCE 12.5(1) ES76:

 Identifier

Severity

Component

Headline

CSCvt61292

3

aw.tools

ECC CTI variable size check enforcement to be relaxed and a warning to be displayed if size is exceeded

CSCvs85018

2

dbconfig

Finesse gadget is not loading in CCEAMDIN in PCCE Lab-Only mode

CSCvs64183

3

dbconfig

PCCE registration of SSO clients fail in SPOG

CSCvs77949

3

dbconfig

Agents with TraceON enabled for 12k is 400 in Doc vs 100 in System Capacity (pcce webadmin)

CSCvs96235

3

dbconfig

PCCE exeeded configuration limit should not trigger Service Busy state

CSCvt09634

3

dbconfig

PCCE 4K/12K day 1 validations are not exercised for both Main Site and Remote Sites

CSCvu00949

3

dbconfig

SPOG: Cloud Connect Integration page not working in Lab-Only mode

CSCvt07963

5

dbconfig

[VPAT Observation] Keyboard visual focus is not visible on some elements

CSCvs56462

3

template

Miscellaneous page fails to load with InternalServerError when there are no NetworkVRU's in system

CSCvt05248

3

template

In 4k, while deleting a peripheral set, the validation errors are not getting listed in UI

CSCvs77189

2

web.config.ui

Cannot Switch to HCS 4K Deployment if Total Dialed Numbers on All CVP Route Clients Exceeds 4000

CSCvt01048

3

web.config.ui

CVP shows OUT_OF_SYNC every 10 mins after CloudConnectInventoryScanner

CSCvs21511

3

dbconfig

PCCE 12K: HDS fails to register to SSO mode

CSCvs49920

3

dbconfig

Not able to switch PrincipalAW when DF Service is down on the existing PrincipalAW

CSCvs79502

3

dbconfig

PCCE4k: Able to add Machines to inventory with Same MachineName

CSCvt65662

3

dbconfig

NullPointerException during PCCE 4K/12K fresh install when Rogger is simplexed in the CSV

CSCvu54806

2

dbconfig

Not able to update credentials of Remote Site CUCM PUB

CSCvu85367

2

dbconfig

Symmetric Key exception observed intermittently

CSCvt74130

2

dbconfig

PCCE2K Upgrade Wizard error

CSCvv12160

3

dbconfig

External HDS save fails from Inventory after component update

CSCvv21519

3

dbconfig

CUIC user group membership revoked for bulk user during PCCE sync

CSCvu91063

6

dbconfig

PCCE 12.5 4K/12K Deployment Type - Peripheral Gateway API does not work

CSCvv04451

3

template

Finesse gadget does not load in cceadmin Device Configuration

CSCvu25506

2

web.config.api

Agent create/update with default SkillGroup failing with 500 error

CSCvv07804

2

web.config.ui

CCE Administration Unable to Update IDS Subscriber Name

CSCvv43901

2

web.config.ui

SPOG does not allow resetting SIGDigits back to 0

CSCvv43532

2

web.setup

Evaluation of ICM for Apache Struts Aug20 vulnerabilities

CSCvu54806

2

dbconfig

Not able to update credentials of Remote Site CUCM PUB

CSCvu85367

2

dbconfig

Symmetric Key exception observed intermittently

CSCvv51017

1

dbconfig

Unable to Set the deploymentType to PCCE2k

CSCvw45522

3

dbconfig

Business Hours does not load departments if departments are more than 25

CSCvv53307

2

ova

PCCE does not correctly validate CPU speed

CSCvu91011

2

web.config.ui

CCEadmin uses the first Finesse cluster credentials for Subscriber of the second cluster

CSCvw82858

2

web.config.api

Outbound Import API throws 503 Service Unavailable leading Tomcat to crash

CSCvw53423

3

dbconfig

Issue in Fresh Install of PCCE Simplex Lab mode

CSCvx52770

2

tools

Certmon does not handle the JAVA_HOME change when in FIPS mode

CSCvv53842

3

dbconfig

Network Binding order corruption, result private and public IP got interchanged in t_machine_Address

CSCvx94616

3

web.config.api

B side CampaignManager stays stuck in standby when frequent API requests are being sent

CSCvx98655

3

web.config.api

Licensing Management page is blank in CCEadmin when Contact director is chosen as deployment type

CSCvx95438

3

web.config.api

While setting deployment to PCCE 2k, issue while providing CVP cred

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