This document provides installation instructions for Unified CCE 12.5(2) ES44. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
In the Product
Alert Tool, you can set up profiles to receive email notification of new
Field Notices, Product Alerts, or End of Sale information for your selected
products.
The Product
Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.
The
Engineering Special (ES) is cumulative at the Unified Contact Center Enterprise (CCE) Server level, incorporating all features, security
updates, and resolved caveats from the base release on the server. The
component support section will specify the components to which this ES applies.
These updates are released quarterly, contingent on the necessity of an update.
By installing the latest quarterly ES, you will receive all the most recent
updates unless otherwise specified.
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.5(2) ES44 on these Unified CCE components:
Do not install this engineering special on the following components:
Note:
AW corresponding to Router, Logger should be upgraded at the same time as
Router and Logger.
To
install Unified CCE 12.5(2) ES44, follow the steps:
1.
Download
the patch and copy the patch to the local server where patch is going to be
installed.
2.
Stop
all ICM services and applications running on the server.
3.
Run
the patch installer exe and follow the instructions.
4.
Reboot
the server on successful completion of the patch install.
5.
Start
the ICM services.
If the Unified CCE Services are set to manual, using the Unified CCE
Service Control, start all the Unified CCE Services.
NOTE: If needed to
uninstall this ES permanently the tomcat version should be 9.0.89 or lower. If
the system has the higher version of tomcat, downgrade it before uninstalling
this ES
To uninstall Unified CCE
12.5(2) ES44, follow the steps:
Note: Remove patches in the reverse order
of their installation. For example, if you installed patches 3, then 5, then 10
for a product, you must uninstall patches 10, 5, and 3, in that order, to
remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.5(2) ES44.
Caveats in this section are ordered by UNIFIED CCE component, severity, and
then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCwf20752 |
2 |
scripteditor |
Issues with ISE slowness when using different domain user
with restricted access |
|
CSCwe68973 |
4 |
scripteditor |
Event Viewer Logs showing multiple event ID 83 errors
while opening ISE |
|
CSCwd00146 |
6 |
mds |
Enhancement in MDS log messages for State transfer
failures |
Caveats are ordered by severity then defect number.
Defect Number: CSCwf20752
Component: scripteditor
Severity: 2
Headline: Issues with ISE slowness when using different domain user with restricted access
Symptom:
Experiencing delays and ISE crashes while opening ISE.
Conditions: ++ AW in 12.5.1 and Above ++ Internet
script editor accessed using a different domain user with restricted access. ++
AW pipe failures while connecting ISE.
Workaround: Use a user without restricted access
Further Problem Description: Getting
the Patch: The following links take you to an emergency patch, called an
Engineering Special or ES. These emergency patches are meant for deployments
that are actively encountering a specific problem and cannot wait for a formal
release to include a fix. An ES receives limited testing compared to a formal
release. Installing an ES on a production system poses a risk of instability
due to that limited testing. If you are not directly experiencing this problem,
wait to install a major, minor, or maintenance release that includes the fix
for this issue. If you experience this problem and cannot wait for a later
formal release, select the ES that matches the base release of your deployment.
The base release is the front part of the ES name. Only install an ES that
matches the release that your deployment runs. Always read the release notes or
Readme file before running the patch installer.
Defect Number: CSCwe68973
Component: scripteditor
Severity: 4
Headline: Event Viewer Logs showing multiple event ID 83 errors while opening ISE
Symptom:
Whenever we are opening script editor and we have scripts with Precision queue,
Event viewer logs are printing lot of errors with Error code 83. Errors showing
on remote Windows Server where ISE is installed. Issue started after upgrading
AW to 12.5.1.
Conditions: ++ AW in 12.5.1 and Above. ++ Script
has Precision Queue. ++ Users have access permission policy applied form AD
Workaround: none
Further Problem Description: Getting
the Patch: The following links take you to an emergency patch, called an
Engineering Special or ES. These emergency patches are meant for deployments
that are actively encountering a specific problem and cannot wait for a formal
release to include a fix. An ES receives limited testing compared to a formal
release. Installing an ES on a production system poses a risk of instability
due to that limited testing. If you are not directly experiencing this problem,
wait to install a major, minor, or maintenance release that includes the fix
for this issue. If you experience this problem and cannot wait for a later
formal release, select the ES that matches the base release of your deployment.
The base release is the front part of the ES name. Only install an ES that
matches the release that your deployment runs. Always read the release notes or
Readme file before running the patch installer.
Defect Number: CSCwd00146
Component: mds
Severity: 6
Headline: Enhancement in MDS log messages for State transfer failures
Symptom:
Currently for MDS state transfer failures, When
conditional assertion is happening. Process just prints generic Unhandle Exception with default exception code.
01:06:59:369 PG1A-mds Fail: State Transfer Overseer EMTListen
failed. Last API Error [10049]: The requested address is not valid in its
context. 01:06:59:603 PG1A-mds Trace: CExceptionHandlerEx::GenerateMiniDump -- A Mini Dump
File is available at logfiles\mdsproc.exe_XXXXXXXXX.mdmp
01:06:59:806 PG1A-mds Unhandled Exception: Exception code: 80000003 BREAKPOINT
Fault address: 77508B32 01:000B7B32 C:\Windows\SYSTEM32\KERNELBASE.dll
Expectation is to avoid minidump also elaborate the issue more in the log
messages.
Conditions: When MDS state transfer failures
Workaround: None
Further Problem Description:
You can access current Cisco documentation on the Support pages at the following sites:
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:
P1 and P2 level problems are defined as follows: