About this Document


This document provides installation instructions for Unified CCE 12.5(2) ES20. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)


Unified CCE Compatibility and Support Specifications


Unified CCE Version Support

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.5(2) ES20 on the following Unified CCE component:

Unsupported Unified CCE Components

Do not install this engineering special on any components other than the following:

Unified CCE Engineering Special Installation Planning


Installing Unified CCE 12.5(2) ES20


Note: We recommend you to install this engineering special during a scheduled downtime.

To install the Unified CCE 12.5(2) ES20, follow the steps:

  1. Using Unified CCE Service Control, stop all the Unified CCE services running on the system for the whole installation process.
  2. Launch the installer and follow the instructions on the screen.
  3. After the installation of the engineering special, if the Unified CCE services are set to manual, start all the services using Unified CCE Service Control.

If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.

Uninstall Directions for Unified CCE 12.5(2) ES20


To uninstall Unified CCE 12.5(2) ES20, follow the steps:

  1. Go to Control Panel.
  2. Select Add or Remove Programs.
  3. Find the installed patch and click Remove.

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special.


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 12.5(2) ES20

This section lists caveats specifically resolved by Unified CCE 12.5(2) ES20.

Index of Resolved Caveats

Caveats in this section are ordered by Unified CCE component, severity, and then by identifier.

Identifier  Severity  Component  Headline
CSCwc61797  2  outbound  Dialer crashes when receiving 183 malformed SIP packet from remote end

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.


Defect Number: CSCwc61797

Component: outbound

Severity: 2

Headline: Dialer crashes when receiving 183 malformed SIP packet from remote end


Symptom:
Dialer process is crashing with a mini dump created for the 183 malformed sip packet. Below are the log analysis and the error symptoms.
Dialer Logs:

16:09:51:702 dialer-baDialer Trace: (RESIP) DialogId::DialogId: f735536d-79292c5c-00117d25-7163b45c-127bce50-27628A07-1FB4
16:09:51:702 dialer-baDialer Trace: (RESIP) ************** Created Dialog as UAC **************
16:09:51:702 dialer-baDialer Trace: (RESIP) mRemoteNameAddr:
16:09:51:702 dialer-baDialer Trace: (RESIP) mLocalNameAddr: ;tag=127bce50
16:09:51:702 dialer-baDialer Trace: (RESIP) mLocalContact:
16:09:51:702 dialer-baDialer Trace: (RESIP) mRemoteTarget:
16:09:51:702 dialer-baDialer Trace: (RESIP) Dialog::Dialog f735536d-79292c5c-00117d25-7163b45c-127bce50-27628A07-1FB4
16:09:51:702 dialer-baDialer Trace: (RESIP) ### Calling CreateAppDialog ###:
SIP/2.0 183 Session Progress

Via: SIP/2.0/UDP 10.112.5.9:58800;branch=z9hG4bK-d8754z-362194175430bd62-1---d8754z-;rport=58800

Require: 100rel
Contact: < sip:54109545672757@10.113.60.50:5060 >
To:< sip:54109545672757@10.112.5.24:5090 > ;tag=27628A07-1FB4
From: < sip:2158@10.112.5.9 >tag=127bce50
Call-ID: f735536d-79292c5c-00117d25-7163b45c

CSeq: 1 INVITE
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
Content-Type: multipart/mixed;boundary=uniqueBoundary
Date: Fri, 15 Jul 2022 10:51:10 GMT
MIME-Version: 1.0
Server: Cisco-SIPGateway/IOS-16.9.5
Supported: sdp-anat
Allow-Events: telephone-event
RSeq: 9589
Content-Length: 489
Remote-Party-ID: <sip:09545672757@10.113.60.50>party=called;screen=no;privacy=off
Session-ID: 6d3dbb7c33c05b30a9c47da59d2c24f9;remote=ecc8cbc1d4a150f198830cef93f90803
--uniqueBoundary
Content-Type: application/sdp
Content-Disposition: session;handling=required

v=0
o=CiscoSystemsSIP-GW-UserAgentSIP/2.0 183 Session Progress

Via: SIP/2.0/TCP 10.112.5.24:5060;branch=z9hG4bKwtCEyDP9dvrj0FhObNl+oA~~2016367,SIP/2.0/UDP 10.112.5.9:58800;branch=z9hG4bK-d
16:09:51:702 dialer-baDialer Trace: (RESIP) Dialog::dispatch: SipResp: 183 cid=f735536d-79292c5c-00117d25-7163b45c tid=362194175430bd62 cseq=INVITE contact=54109545672757@10.113.60.50:5060 / 1 from(wire)
16:09:51:702 dialer-baDialer Trace: (RESIP) Dialog::dispatch -- Created new client invite sessionSipResp: 183 cid=f735536d-79292c5c-00117d25-7163b45c tid=362194175430bd62 cseq=INVITE contact=54109545672757@10.113.60.50:5060 / 1 from(wire)
16:09:51:702 dialer-baDialer Trace: (RESIP) ^^^ InviteSession::InviteSession 072C3030
16:09:51:717 dialer-baDialer Trace: (RESIP) SipMessage::getContents: multipart/mixed
16:09:51:717 dialer-baDialer Trace: (RESIP) BaseException at ParseBuffer.cxx:949 ParseBuffer.cxx:949, Parse failed unexpected eof in context: Contents
--uniqueBoundary
Content-Type: application/sdp
Content-Disposition: session;handling=required

v=0
o=CiscoSystemsSIP-GW-UserAgentSIP/2.0 183 Session Progress
Via: SIP/2.0/TCP 10.112.5.24:5060;branch=z9hG4bKwtCEyDP9dvrj0FhObNl+oA~~2016367,SIP/2.0/UDP 10.112.5.9:58800;branch=z9hG4bK-d8754z-505084596b2bf201-1---d8754z-;rport=58800
From: <sip:2236@10.112.5.9>tag=3a7f3c32
To: <sip:54107798983100@10.112.5.24:5090>tag=27629E77-733
Date: Fri, 15 Jul 2022 10:51:15 GMT
Call-ID: 335d
^
16:09:51:717 dialer-baDialer Trace: (RESIP) ParseException
ParseBuffer.cxx:949, Parse failed unexpected eof in context: Contents
--uniqueBoundary
Content-Type: application/sdp
Content-Disposition: session;handling=required
v=0 o=CiscoSystemsSIP-GW-UserAgentSIP/2.0 183 Session Progress
Via: SIP/2.0/TCP 10.112.5.24:5060;branch=z9hG4bKwtCEyDP9dvrj0FhObNl+oA~~2016367,SIP/2.0/UDP 10.112.5.9:58800;branch=z9hG4bK-d8754z-505084596b2bf201-1---d8754z-;rport=58800
From: < sip:2236@10.112.5.9>tag=3a7f3c32
To: < sip:54107798983100@10.112.5.24:5090>tag=27629E77-733
Date: Fri, 15 Jul 2022 10:51:15 GMT
Call-ID: 335d
^
16:09:51:717 dialer-baDialer Trace: (RESIP) Transition UAC_Start -> UAC_Early
16:09:51:717 dialer-baDialer Trace: (SipISH) onNewSession: SipResp: 183 cid=f735536d-79292c5c-00117d25-7163b45c tid=362194175430bd62 cseq=INVITE contact=54109545672757@10.113.60.50:5060 / 1 from(wire)
16:09:51:717 dialer-baDialer Trace: (SipISH) SIP port: [657], station: [2158], state: [SIP_LINESTATE_DIALING_NUMBER].
16:09:51:717 dialer-baDialer Trace: (RESIP) UAC_Early: startStaleCallTimer
16:09:51:717 dialer-baDialer Trace: (RESIP) Adding application timer: DumTimeout::StaleCall INVITE: 31000 UAC_Early ADDR=;tag=127bce50 PEER=;tag=27628A07-1FB4: duration=233 seq=2


Conditions:
PCCE with outbound functionality GW/CUBE-- Firewall--CUSP-- Dialers

Workaround:
None

Further Problem Description:
Dialer Crash EMS Logs Dialer exe file Dialer pdb file Dialer crash mdmp file CUSP Logs Time of Dialer Crash : 16:09:51:717 CUSP_Dialer_Logs_15July.zip file attached to this defect https://cxfiles-v1-ui.cxapps.cisco.com/files/download?appId=CSOne&forceText=-1&id=693853518&fileName=CUSP_Dialer_Logs_15July.zip

Getting the Patch:

The following links take you to an emergency patch, called an Engineering Special or ES. These emergency patches are meant for deployments that are actively encountering a specific problem and cannot wait for a formal release to include a fix. An ES receives limited testing compared to a formal release. Installing an ES on a production system poses a risk of instability due to that limited testing. If you are not directly experiencing this problem, wait to install a major, minor, or maintenance release that includes the fix for this issue. If you experience this problem and cannot wait for a later formal release, select the ES that matches the base release of your deployment. The base release is the front part of the ES name. Only install an ES that matches the release that your deployment runs. Always read the release notes or Readme file before running the patch installer.

  • ICM12.6(1)_ES39 at https://software.cisco.com/download/specialrelease/747853559afc69121a47bcdbec962cd7

Obtaining Documentation


You can access current Cisco documentation on the Support pages at the following sites:

  • https://www.cisco.com
  • https://www-china.cisco.com
  • https://www-europe.cisco.com

Documentation Feedback

To provide comments about this document, send an email message to the following address:

contactcenterproducts_docfeedback@cisco.com

We appreciate your comments.

Obtaining Technical Assistance


Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.

Cisco.com

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

  • P3--Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
  • P4--You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows:

  • P1--Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
  • P2--Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.