This document provides installation instructions for CTIOS12.5(1) ES6. It also contains a list of CTIOS issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CTIOS behaviour.
This document contains these sections:
In the Product
Alert Tool, you can set up profiles to receive email notification of new
Field Notices, Product Alerts, or End of Sale information for your selected
products.
The Product
Alert Tool is available at https://www.cisco.com/cisco/support/notifications.html.
This is a mandatory ES for the CTIOS Client to avoid the issue of registry settings getting deleted when a local edit of setup is done.
This section lists the CTIOS components on which you can and cannot install this engineering special.
You can install CTIOS12.5(1) ES6 on these CTIOS components:
Do not install this engineering special on any components other than the following:
On
CTIOS Clients,
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant CTIOS defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual CTIOS defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by CTIOS12.5(1) ES6.
Caveats in this section are ordered by CTIOS component, severity, and then
identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCvy50170 |
3 |
ctios.client |
User not able to edit the local setup using setup.exe
present in CTIOS Client folder |
Caveats are ordered by severity then defect number.
Defect Number: CSCvy50170
Component: ctios. client
Severity: 3
Headline: User not able to edit the local setup using
setup.exe present in CTIOS Client folder
Symptom: User
not able to edit the local setup using setup.exe present in CTIOS Client folder
Conditions: Upgrade
of CTI OS client from previous version or re-running the local setup more than
once.
Workaround: N/A
Further Problem Description: Registry getting deleted after running the CTI
OS client local setup
5-29-2021
13:01:16 -- INFORMATION: SaveConfiguration(): Saving CTI OS Client configuration into the System
Registry...
5-29-2021
13:01:16 -- Deleted SOFTWARE\Cisco Systems, Inc.\CTI OS Client\AgentDesktop
5-29-2021
13:01:16 -- Deleted SOFTWARE\Cisco Systems, Inc.\CTI OS Client\dotNet Toolkit
5-29-2021
13:01:16 -- Deleted SOFTWARE\Cisco Systems, Inc.\CTI OS Client\Java Toolkit
5-29-2021
13:01:16 -- Deleted SOFTWARE\Cisco Systems, Inc.\CTI OS Client\SupervisorDesktop
5-29-2021
13:01:16 -- Deleted SOFTWARE\Cisco Systems, Inc.\CTI OS Client\Tools
5-29-2021
13:01:16 -- Deleted SOFTWARE\Cisco Systems, Inc.\CTI OS Client\Win 32 Toolkit
You can access current Cisco documentation on the Support pages at the following sites:
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.
P3 and P4 level problems are defined as follows:
In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:
P1 and P2 level problems are defined as follows: