Unified Contact Center Enterprise ES 12.6(2)


ES FeaturesComponentsDefects ResolvedRelease Note

Cisco Q2FY26 Quarterly ES posted on 20/03/26




Secure Communication across components CCE Router, CCE Logger, CCE PG and CCE AWHDS-DDS




ES103- Router, Rogger, Logger

CSCws32038,CSCws94528,

CSCws37035,CSCwp80812

Notes
ES108- PG

CSCwr18559,CSCwo11931,

CSCwr56798,CSCwp80812

Notes
ES102-AW

CSCwp80812

Notes

Cisco Q1FY26 Quarterly ES posted on 05/12/25

Configure Custom SQL Server Port.

Ready-Time Preservation on agent re-skilling.

Security upgrades:

  • Apache Tomcat - 9.0.111
  • OpenSSL - 1.1.1zd
ES98 - Router, Rogger, Logger

CSCwi75674, CSCwq70404,

CSCwo76647, CSCwo38774,

CSCwn77282, CSCwm74585

Notes
ES99 - PG

CSCwo76647, CSCwo38774,

CSCwi84675

Notes
ES100 - AW

CSCwr67227, CSCwk04723,

CSCwr67199, CSCwr30668,

CSCwq66329

Notes
ES101 - AW, Router, Logger, Rogger and PG

CSCwk14959, CSCwp27481,

CSCwk73735, CSCwe45200,

CSCwq31318, CSCwq31356

Notes
Cisco Q4FY25 Quarterly ES posted on 24/08/25

Dialer should not re-attempt PCB contacts regardless of the first call outcome

Avaya CVLAN PG support for Universal Call ID (UCID) in Peripheral Variables

Security upgrades:

  • Apache Tomcat - 9.0.107
  • OpenJDK version 1.8 (32-bit), update 452
ES85- Router, Rogger, Logger

CSCwp36945, CSCwn98505,

CSCwp80812, CSCwn71649

Notes
ES86- PG

CSCwo11021, CSCwk50565,

CSCwo55133, CSCwo23769,

CSCwn71649, CSCwp80812, 

CSCwo33152, CSCwo44711,

CSCwo53624

Notes
ES87- AW

CSCwp35182

Notes
ES88- AW, Router, Logger, Rogger and PG

CSCwp12062, CSCwn96527

Notes
Cisco Q3FY25 Quarterly ES posted on 20/05/25

Graceful Shutdown (zero downtime)

Security upgrades:

  • Apache Tomcat - 9.0.104
  • OpenJDK version 1.8 (32-bit), update 442
ES68 - Router, Rogger, Logger

CSCwn99280, CSCwe30524,

CSCwj98760 

Notes
ES69 - PG

CSCwm70252, CSCwn95952,

CSCwm63048, CSCwk02685,

CSCwn48925, CSCwh14216

Notes
ES70 - AW

CSCwo00571

Notes
ES71 - AW, Router, Logger, Rogger and PG

CSCwk97703, CSCwn31430,

CSCwn76717, CSCwm90043

Notes
Cisco Q1FY25 Quarterly ES posted on 18/11/24

Security upgrades:

  • Apache Tomcat - 9.0.96
  • OpenJDK version 1.8 (32-bit), update 432
  • SpringFramework - 5.3.39


ES53 - Router, Rogger, Logger

CSCwe68973, CSCwk22516,

CSCwm10551, CSCwi20694,

CSCwf20752, CSCwk81097,

CSCwk63534

Notes
ES54 - PG

CSCwm12587, CSCwk59752,

CSCwk36934, CSCwm27064,

CSCwk81097, CSCwi20694

Notes
ES55 - AW

CSCwi67276, CSCwi67236, 

CSCwi67716, CSCwj90104,

CSCwj94443, CSCwk90933, 

CSCwk95118, CSCwj99951, 

CSCwm08749, CSCwk91735, 

CSCwm10551, CSCwm59279, 

CSCwm36545, CSCwm42641, 

CSCwi17731, CSCwm27294, 

CSCwf20752, CSCwe68973,

CSCwk81097, CSCwi20694

Notes
ES56 - AW, Router, Logger, Rogger  and PG

CSCwm12387, CSCwi71346, 

CSCwi42919, CSCwm28091,

CSCwk63379

Notes
Cisco Q4FY24 Quarterly ES posted on 13/08/2024

64 Bit Router

Security upgrades:

  • Apache Tomcat - 9.0.89
  • OpenJDK version 1.8 (32-bit), update 412
ES43 - Router, Rogger, Logger

CSCwj59287, CSCwj96990,

CSCwj77335, CSCwi94173

Notes
ES44 - PG

CSCwj72435, CSCwh86467,

CSCwf84449, CSCwh52935,

CSCwi66374, CSCwk20874, 

CSCwf48044, CSCwf44603,

CSCwi94173, CSCwj96990

Notes
ES45 - AW

CSCwk32528, CSCwk19514,

CSCwj48375, CSCwj23245

Notes
ES46 -AW, Router, Logger, Rogger  and PGCSCwh70101, CSCwk35550Notes


ES

Component

Defects resolved

Release Note

ES7

AW, Router, Logger, PG

CSCwf65121,

CSCwf76535,  CSCwf84197		Notes
ES8Admin Client, AW/DistributorCSCwf73437Notes

ES9

AW, Router, Logger, PG, and Rogger

CSCwf62523,  CSCwf09605,  CSCwh01973,  CSCwf63707,  CSCwb58429,

  CSCwf76534,  CSCwe46792,  CSCwe46797,  CSCwf27937,and  CSCwf17667

Notes

ES10

Dialer (PG Box), Rogger

CSCwf03055,  CSCwe62557,  CSCwf65529

Notes

ES12

PG

CSCwf84449

This will be addressed as part of upcoming ES

ES13

AW (Distributor), PG, Logger, Router, and Rogger

CSCwe30884

Notes

ES16

AW

CSCwf21364,  CSCwh63792

Notes

ES17Logger/RoggerCSCwh07443Notes
ES19AW (Distributor) CSCwi11163 Notes
ES23Dialer(PG), RoggerCSCwh94934 , CSCwh93321, CSCwf94266Notes
ES26AW, Router, Logger, PGNoneNotes
ES27AW (Distributor)

CSCwi20579 , CSCwi49720 , CSCwf36641 , CSCwh41721 , CSCwh90238 , CSCwh90259 , CSCwi03346 , CSCwe53231 , CSCwe85884 , CSCwe87707 , CSCwh19431 , CSCwh77112 , CSCwi17731 , CSCwi17735 , CSCwe43652 , CSCwi10992, CSCwi76535

Notes
ES29AW (Distributor), Logger, RoggerCSCwd97991, CSCwe61674 Notes
ES32AW (Distributor)CSCwi52311Notes
ES35PGCSCwj70729, CSCwi59811, CSCwi62123, CSCwf24033, CSCwj05134, CSCwj10092Notes
ES36Logger, Router, RoggerCSCwi27803, CSCwi45088, CSCwi45080Notes
ES37AW (Distributor), Logger, Router, Rogger, PGCSCwh81453, CSCwe94791, CSCwf16719, CSCwi62030, CSCwi35912Notes
ES38AW (Distributor)CSCwi72704, CSCwh46638, CSCwa70576, CSCwj27672Notes
ES4Router, RoggerNoneNotes
ES25Logger, RoggerCSCwi61466Notes
ES43Rogger, Router, LoggerCSCwj59287, CSCwj96990, CSCwj77335, CSCwi94173Notes
ES44PG, CTI, DialerCSCwj72435, CSCwh86467, CSCwf84449, CSCwh52935, CSCwi66374, CSCwk20874, CSCwf48044, CSCwf44603, CSCwi94173, CSCwj96990Notes
ES45AWCSCwk32528, CSCwk19514, CSCwj48375, CSCwj23245Notes
ES46PG, Rogger, Router, Logger, AWCSCwh70101, CSCwk35550Notes
ES90Rogger, Router, LoggerCSCwn77282, CSCwo38774Notes
ES92AW

CSCwr67227, CSCwr67199

Notes


Engineering Specials for Release 12.6(1)

ES

Component

Defects resolved

Release Note

ES8

AW

CSCvy52494

Notes

ES9

All Unified CCE components for which ECDSA needs to be enabled.

None

Notes

ES11

CCE Agent PG (CUCM PG)

CSCvq11852

Notes

ES15

Dialer

CSCvx81625

Notes

ES16

AW

CSCvz26111

Notes

ES17

AW, Router, Logger, PG and Admin Client machine(s)

CSCwa47273,  CSCwa47274

Notes

ES18

AW

CSCwa00051

Notes

ES19

PG

CSCvx81758

Notes

ES20

AW, Router, Logger, PG and Admin Client machine(s)

CSCwa70446

Notes

ES21

Agent PG

CSCwa46742

Notes

ES22

PG

CSCwa72173

Notes

ES25

AW, Router, Logger, and PG

CSCwa96503

Notes

ES27

AW

CSCvy31427,  CSCvz38235

Notes

ES28

AW, Router, Logger, and PG

CSCwb11504

Notes

ES30


CSCwa49834

This is addressed as part of  CSCwd50358.

ES31

All ICM servers that has websetup (AW, Router, Logger, PG) and admin client machines

CSCwb64316

Notes

ES32

Router

CSCwb23777

Notes

ES34

AW

CSCwc00100

Notes

ES35

AW

CSCwb36871

Notes

ES36

Router, Avaya PG

CSCwb94921,  CSCwa00652,  CSCwa45756

Notes

ES37

AW, Logger, and Router

CSCwa16619,  CSCwb73117

Notes

ES38

AW, Rogger, and Logger

CSCvz50705,  CSCvy91067,  CSCvz21484

Notes

ES39

MRPG

CSCwc61797

Notes

ES40

AW, Router, Logger, PG, Admin Client

CSCwc04257

Notes

ES41

AW, Rogger, Logger

CSCwb54683

Notes

ES42

UCCE Agent PG

CSCvy98070

Notes

ES43

AW, Router, Logger

CSCwc01844

Notes

ES44

Dialer

CSCvm80720

Notes

ES45

PG, AW, Logger, Router

CSCwc98312

Notes

ES46

Logger, Rogger

CSCvz92239

This is addressed as part of  ES60.

ES47

AW, Router, Logger, PG

CSCvz53823

Notes

ES48

AW

CSCwd55668

Notes

ES50

Rogger (or Logger)

CSCwd23815

Notes

ES53

Router

CSCwd62607  and  CSCwd64130

Notes

ES54

Logger

CSCwd51837  and  CSCwd91888

This is addressed as part of  ES60.

ES56

AW

CSCwd69981

Notes

ES57

AW

CSCwa43069

Notes

ES59

AW

CSCwe07211

Notes

ES60

Logger (or Rogger)

CSCwd51837,  CSCwe46199,  CSCvz92239,  CSCwe62557,  CSCwd91888

Notes

ES61

Rogger (or Logger)

CSCwe94791

Notes

ES63

AW

CSCvy35697

Notes

ES65

Dialer (PG Box)

CSCwf44603

Notes

ES66

AW

CSCvw82963

Notes

ES67

AW, Router, Logger, PG

None

Notes

ES72AW CSCwi76535 Notes

Mandatory ES for all FIPS mode deployments having ES35 or above installed in the system

ES58

AW

CSCwe06554

Notes

Mandatory ES for CCE 12.6(1) on Windows Server 2019 and SQL Server 2019 platform

ES6

Router, Logger, PG, AW, HDS

None

Notes

Mandatory ES for CCE 12.6(1) to configure CCAI features like Agent Answers

ES13

AW

None

Notes

Unified Contact Center Enterprise ES 12.6(1) — CTIOS

ES

Component

Defects resolved

Release Note

Mandatory ES for CTIOS Server 12.6(1) on Windows Server 2019 Platform

ES2

CTIOS Server

None

Notes