This document provides
installation instructions for Unified CCE 12.6(2) ES46. It also contains a list
of Unified CCE issues resolved by this engineering special. Review all
installation information before installing the product. Failure to install this
engineering special as described can result in inconsistent Unified CCE
behavior. This ES is applicable to both Unified CCE and Packaged CCE
deployments.
This document contains
these sections:
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The Engineering Special (ES)
is cumulative at the Unified Contact Center Enterprise (CCE) Server level,
incorporating all features, security updates, and resolved caveats from the
base release on the server. The component support section will specify the
components to which this ES applies. These updates are released quarterly,
contingent on the necessity of an update. By installing the latest quarterly
ES, you will receive all the most recent updates unless otherwise specified.
Unified CCE 12.6(2)
This section lists the
Unified CCE components on which you can and cannot install this Engineering
Special.
You can install Unified CCE
12.6(2) ES46 on these Unified CCE components:
All ICM servers that has websetup
and admin client machines.
Do not install this engineering
special on any components other than the following:
All ICM servers that has websetup and admin
client machines.
The installation and uninstallation
of the Engineering Special (ES) must be performed independently on each node.
You can apply the ES to one side of the server (e.g., Side-A of a component),
bring it up, and then proceed to install it on the other side (e.g., Side-B of
the component).
Note: Remove patches in the reverse order of their installation. For example,
if you installed patches 3, then 5, then 10 for a product, you must uninstall
patches 10, 5, and 3, in that order, to remove the patches from that product.
Note: Upgrading Tomcat will reset all Tomcat-related
registry entries to their default settings. Any custom configurations will need
to be reapplied after completing the ES installation.
This section provides a
list of significant Unified CCE defects resolved by this engineering special.
It contains these subsections:
This section lists caveats
specifically resolved by Unified CCE 12.6(2) ES46.
Caveats in this section are
ordered by UNIFIED CCE components, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
ES Dependency |
|
CSCwh70101 |
3 |
serviceability.snmp |
"WMI
Provider Host" or "Console host" Process high CPU Utilization
because of SNMP Process |
|
|
CSCwk35550 |
3 |
tools |
Process
ID and Status SNMP counters not available for 64-bit router |
This
Engineering Special will include features and security updates from previous
Engineering Specials released for components on AW, PG, Router, Logger and Rogger nodes. If a prior ES has a dependency on other
components of CCE, install the respective ES.
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
You can access current
Cisco documentation on the Support pages at the following sites:
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this document, send an email message to the following address:
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P3 and P4 level problems
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P1 and P2 level problems
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