Release Notes for 12.6(2) ES88

This document provides installation instructions for Unified CCE 12.6(2) ES88. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behaviour.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)

 

The Engineering Special (ES) is a cumulative update applied at the Unified Contact Center Enterprise (CCE) server level. Each ES includes all features, security patches, and resolved caveats from the base release, tailored to specific server roles within the system. The ES packages are categorized as follows:

  1. Router/Logger/Rogger ES – Applies to Router, Logger, and Rogger servers.
  2. Peripheral Gateway/Dialer ES – Applies to Peripheral Gateway and Dialer servers.
  3. Admin Workstation/Distributor ES – Applies to Admin Workstation, Distributor, and Admin Client servers.
  4. Common ES – Applies to common CCE components across all server types, such as Diagnostic Portico, Tomcat, and other security-related updates.

 

Each ES is cumulative within its specific category. These ES packages are released quarterly, but only if updates are available for that category. If no changes are required for a category in a given quarter, an ES for that category will not be issued.

 

To ensure the latest patches are applied:

 

Example:
If both Router/Logger/Rogger updates and Common ES changes are required, first install the Router/Logger/Rogger ES, followed by the Common ES to ensure all components are up-to-date.

Unified CCE Compatibility and Support Specifications

Unified CCE Version Support

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

This Engineering Special 88 is a Common ES. If the features, security updates, and resolved caveats in this ES is required, then you can install Unified CCE 12.6(2) ES88 on these Unified CCE components on top of respective Component ES:

All ICM servers that has admin client machines.

Unsupported Unified CCE Components

Do not install this engineering special on any components other than the following:

Unified CCE Engineering Special Installation Planning

Planning for maintenance window and downtime

The installation and uninstallation of the Engineering Special (ES) must be performed independently on each node. You can apply the ES to one side of the server (e.g., Side-A of a component), bring it up, and then proceed to install it on the other side (e.g., Side-B of the component).

Note: Prior to initiating installation or uninstallation, ensure that only one user session is active on the target servers. Concurrent user logins are not allowed during this process.

Installing Unified CCE 12.6(2) ES88

Installation Instructions

  1. Download the patch and transfer it to the target server.
  2. Stop all ICM services and any related applications running on the server.
  3. Execute the patch installer (.exe) and follow the on-screen instructions.
  4. Upon successful installation, reboot the server.
  5. Restart all ICM services to resume normal operations.

 

NOTE: During the installation or upgrade process, Tomcat will reset all related registry entries to their default values. It is highly recommended to back up any existing registry entries prior to proceeding with the installation. Failure to do so may result in the loss of custom configurations.

Uninstall Directions for Unified CCE 12.6(2) ES88

NOTE: Tomcat version will be upgraded during installation but will not be downgraded during un-installation of this ES. If the ES needs to be un-installed, then downgrade the Tomcat manually using the Cisco Upgrade Tomcat Utility to 9.0.89 or lower versions.

  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Security Updates

 

Note: Upgrading Tomcat will reset all Tomcat-related registry entries to their default settings. Any custom configurations will need to be reapplied after completing the ES installation.

Resolved Caveats in this Engineering Special

This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:

Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.

Resolved Caveats in Unified CCE 12.6(2) ES88

This section lists caveats specifically resolved by Unified CCE 12.6(2) ES88.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

Dependency

CSCwp12062

 3

web.config.api

  During 12.6(2) Common ES 71 installation, Tomcat service was not correctly installed

 

CSCwn96527

 3

tools

   Trace level 3 from Diagnostic Portico does not enable relevant debug level trace bits for TSAPI PIM

 

 

 

This Engineering Special will include the features, security updates, resolved caveats from previous Engineering Special released for components AW, PG, Router, Logger and Rogger nodes. If a prior ES has a dependency on other components of CCE, install the respective ES. Please refer to the Release Notes of previous Quarterly ES here: https://www.cisco.com/web/software/280840583/171732/Release_Document_1.html  

 

Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null

 

Obtaining Documentation

You can access current Cisco documentation on the Support pages at the following sites:

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Obtaining Technical Assistance

Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.

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Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: