Release Notes for 12.6(2) ES88
This document contains these sections:
· Sign Up for Email Notification of New Field Notices
· About Cisco Unified CCE (and Unified CCE Engineering Specials)
· Unified CCE Compatibility and Support Specifications
· Unified CCE Engineering Special Installation Planning
· Installing Unified CCE 12.6(2) ES88
· Obtaining Technical Assistance
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The Engineering Special (ES) is a cumulative update
applied at the Unified Contact Center Enterprise (CCE) server level. Each ES
includes all features, security patches, and resolved caveats from the base
release, tailored to specific server roles within the system. The ES packages
are categorized as follows:
1.
Router/Logger/Rogger ES – Applies to Router, Logger, and Rogger servers.
2.
Peripheral Gateway/Dialer ES – Applies to Peripheral Gateway and Dialer servers.
3.
Admin Workstation/Distributor ES – Applies to Admin Workstation, Distributor, and Admin Client
servers.
4.
Common ES – Applies to common CCE components across all server types, such
as Diagnostic Portico, Tomcat, and other security-related updates. It
is mandatory to install component ES before installing the common ES.
Each ES is cumulative within its specific category.
These ES packages are released quarterly, but only if updates are available for
that category. If no changes are required for a category in a given quarter, an
ES for that category will not be issued.
To ensure the latest patches are applied:
· Install the server-specific ES relevant to your system (e.g., Router ES
or PG ES).
· If updates are also required for common components, install the Common
ES after applying the server-specific ES.
Example:
If both Router/Logger/Rogger updates and Common ES changes are required, first
install the Router/Logger/Rogger ES, followed by the Common ES to ensure all
components are up-to-date..
· Unified CCE 12.6(2)
·
Packaged CCE 12.6(2) Unified CCE Component Support
This section lists the Unified CCE components on which you can and cannot install this engineering special.
This Engineering Special 88 is a Common ES. If the features, security updates, and resolved caveats in this ES is required, then you can install Unified CCE 12.6(2) ES88 on these Unified CCE components on top of respective Component ES:
All
ICM servers that has admin client machines.
Do
not install this engineering special on any other components other than the
following components:
Planning for maintenance window and downtime
The installation and uninstallation of the Engineering Special (ES) must be
performed independently on each node. You can apply the ES to one side of the
server (e.g., Side-A of a component), bring it up, and then proceed to install
it on the other side (e.g., Side-B of the component).
Note: Prior to initiating
installation or uninstallation, ensure that only one user session is active on
the target servers. Concurrent user logins are not allowed during this
process.
1. Download the patch and transfer it to the target server.
2. Stop all ICM services and any related applications running on the
server.
3. Execute the patch installer (.exe) and follow the on-screen
instructions.
4. Upon successful installation, reboot the server.
5. Restart all ICM services to resume normal operations.
NOTE:
During the installation or upgrade process, Tomcat will reset all related
registry entries to their default values. It is highly recommended to back up
any existing registry entries prior to proceeding with the installation.
Failure to do so may result in the loss of custom configurations.
Uninstall Directions for Unified CCE
12.6(2) ES88
NOTE: Tomcat version will be upgraded
during installation but will not be downgraded during un-installation of this
ES. If the ES needs to be un-installed, then downgrade the Tomcat manually
using the Cisco Upgrade Tomcat Utility to 9.0.89 or lower versions.
Note: Remove patches in the
reverse order of their installation. For example, if you installed patches 3,
then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that
order, to remove the patches from that product.
Security
Updates
Note: Upgrading Tomcat will reset
all Tomcat-related registry entries to their default settings. Any custom
configurations will need to be reapplied after completing the ES installation.
Resolved
Caveats in this Engineering Special
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
This section lists caveats specifically resolved by Unified CCE 12.6(2) ES88
Caveats in this section are ordered by UNIFIED CCE component, severity, and
then identifier.
|
Identifier |
Severity |
Component |
Headline |
Dependency |
|
CSCwp12062 |
3 |
web.config.api |
During 12.6(2) Common ES 71 installation, Tomcat service was not correctly installed |
|
|
CSCwn96527 |
3 |
tools |
Trace level 3 from Diagnostic Portico does not enable relevant debug level trace bits for TSAPI PIM |
|
This Engineering Special will include the features, security updates, resolved caveats from previous Engineering Special released for components AW, PG, Router, Logger and Rogger nodes. If a prior ES has a dependency on other components of CCE, install the respective ES. Please refer to the Release Notes of previous Quarterly ES here: https://www.cisco.com/web/software/280840583/171732/Release_Document_1.html
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null
You can access current Cisco documentation on the Support pages at the following sites:
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