This document provides installation instructions for Unified CCE 12.6(1) ES41. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.6(1) ES41 on these Unified CCE components:
Do not install this engineering special on any components other than the following:
Installation of this patch requires that all Unified CCE services be shut down during the entire period of installation.
If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.6(1) ES41.
Caveats in this section are ordered by Unified CCE component,severity, and then by identifier.
| Identifier | Severity | Component | Headline | CSCwb54683 | 3 | outbound | Campaign manager changes CallbackDateTime value from PM to AM while replicating to other side |
|---|
Caveats are ordered by severity then defect number.
Defect Number: CSCwb54683
Component: outbound
Severity: 3
Headline: Campaign manager changes CallbackDateTime value from PM to AM while replicating to other side.
Symptom: Campaign manager changes CallbackDateTime value from PM to AM while replicating to other side. As a result, when inactive side becomes active side, PCB makes calls in AM vs PM| Identifier | Severity | Component | Headline |
|---|---|---|---|
| CSCwc00100 | 6 | web.config.ui | SPOG needs to restrict administrator access to certain functions. |
| CSCwb36871 | 2 | aw.tools | Unable to sync the CCAI config from control hub in cceadmin page due to Certificate error. |
| CSCvz50705 | 3 | web.config.api | Tomcat crashes when contacts for more than 200 campaigns are imported in a sequential manner. |
| CSCvy91067 | 3 | web.config.api | Tomcat OutOfMemoryError due to SQL Delay. |
| CSCvz21484 | 3 | CSCvz21484 | Import API requests at the same millisecond results in "Session was already closed" failure. |
| CSCwa00051 | 3 | db.HDS | CCEAdmin portal in ucce 12.6 takes more than 30 seconds to add agents to a skill. |
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