This document provides installation instructions for Unified CCE 12.6(2) ES85. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behaviour.
This document contains these sections:
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The
Engineering Special (ES) is a cumulative update applied at the Unified Contact
Center Enterprise (CCE) server level. Each ES includes all features, security
patches, and resolved caveats from the base release, tailored to specific
server roles within the system. The ES packages are categorized as follows:
Each ES is cumulative within its specific category. These ES packages are released quarterly, but only if updates are available for that category. If no changes are required for a category in a given quarter, an ES for that category will not be issued.
To ensure the latest patches are applied:
Example:
If both Router/Logger/Rogger updates and Common
ES changes are required, first install the Router/Logger/Rogger ES,
followed by the Common ES to ensure all components are up-to-date.
This section lists the Unified CCE components on which you can and cannot install this Engineering Special.
You can install Unified CCE 12.6(2) ES85 on these Unified CCE components:
Do not install this engineering special on any components other than the following:
To install the Unified CCE 12.6(2) ES85, follow the steps:
If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.
To uninstall Unified CCE 12.6(2) ES85, follow the steps:
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
Updated
Features
Dialer should not
re-attempt PCB contacts regardless of the first call outcome
:
As part of CSCwn71649, new registry, PersonalCallbackReattempt
has been introduced in campaignManager to control redialing of unsuccessful PCB records. When set to 0, the dialer will not redial failed personal callback calls, and
the associated records will be closed.
Note: For this feature to work, ES86 should be installed and PersonalCallbackReattempt dialer
registry should be set to 0.
More details Refer to 12.6.2 Outbound Option Guide.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
· Resolved Caveats in Unified CCE 12.6(2) ES85
This section lists caveats specifically resolved by Unified CCE 12.6(2) ES85.
Caveats in this section are ordered by UNIFIED CCE component, severity, and
then identifier.
|
Identifier |
Severity |
Component |
Headline |
ES
dependency |
|
CSCwp36945 |
2 |
outbound |
Campaign Manager status
shows as standby in diagnostic portal in reduntant Rogger setup Both the sides |
|
|
CSCwn98505 |
3 |
db.HDS |
SQL
Statements Causing SQL Syntax Error Causing Event Table To
Fill |
|
|
CSCwp80812 |
6 |
mds |
Connections
among CCE components in different VMs via MDS is not secured. |
ES 86 on PG |
|
|
|
|
|
|
|
CSCwn71649 |
6 |
outbound |
Dialer should not re-attempt PCB contacts regardless of the
first call outcome |
ES 86 on PG |
This Engineering Special will include the features, resolved
caveats from previous Engineering Special released for components on the
Router/Logger/Rogger Node. If a prior ES has a
dependency on other components of CCE, install the respective ES. Please refer
to the Release Notes of previous Quarterly ES here: https://www.cisco.com/web/software/280840583/171728/Release_Document_1.html
Note: You can view more
information on and track individual Unified CCE defects using the Cisco Bug
Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null
You can access current Cisco documentation on the Support pages at the following sites:
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
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P1 and P2 level problems are defined as follows: