This document provides installation instructions for Unified CCE 12.6(2) ES98. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behaviour.
This document contains these sections:
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Each ES is cumulative within its specific category. These ES packages are released quarterly, but only if updates are available for that category. If no changes are required for a category in a given quarter, an ES for that category will not be issued.
To ensure the latest patches are applied:
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.6(2) ES98 on these Unified CCE components:
Do not install this engineering special on any components other than the following:
Important
Notice: End of Software Maintenance for UCCE, PCCE, and CVP Versions 12.5 and
12.6
Software maintenance for Cisco Unified Contact Center
Enterprise (UCCE), Packaged Contact Center Enterprise
(PCCE), and Customer Voice Portal (CVP) versions 12.5 and 12.6 will officially
end in December 2026. After this date, no further software updates, security
patches, or bug fixes will be provided.
For full details, please refer to the official Cisco End-of-Life announcement: End-of-Sale and End-of-Life Announcement for Cisco Version
12.5/12.6 of On-Premises Contact Center Applications
(UCCE, PCCE, UCCX, CVP) and associated On-Premises software and licenses - Cisco
Action Required: To maintain a secure and fully supported environment
and to take advantage of the latest features, including enhanced AI
capabilities, we strongly recommend upgrading to version 15.0.
You can use graceful shutdown procedure to install this ES with Zero down time. To avail this Zero Down Time feature, ES68 in Rogger/Router server, ES69 in Peripheral Gateway, ES70 in Admin Workstation/Distributor servers is a prerequisite to be present in the system.
To install the Unified CCE
12.6(2) ES98 with maintenance mode (Zero Downtime), follow the steps:
For more information about graceful shutdown, please refer to Administration guide for unified contact centre enterprise release -https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_2/administration/guide/administration-guide-for-cisco-unified-contact-center-enterprise-release-1262/ucce_m_graceful-shutdown.html?bookSearch=true
To Uninstall the Unified CCE
12.6(2) ES98 with maintenance mode (Zero Downtime), follow the steps:
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
Updated
Features
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
This section lists caveats specifically resolved by Unified CCE 12.6(2) ES98.
Caveats in this section are ordered by UNIFIED CCE component, severity, and
then identifier.
|
Identifier |
Severity |
Component |
Headline |
ES dependency |
|
CSCwi75674 |
2 |
Router |
Both Routers Crashed At
the Same Time |
|
|
CSCwq70404 |
2 |
Router |
Router rejects MM wrongly |
|
|
CSCwo76647 |
2 |
Pg.opc |
Dialer does not go
active after private network failure. |
ES 99 on PG |
|
CSCwo38774 |
2 |
outbound |
Campaign manager crashed with 0 kb minidump
during the load import/call flows |
ES99 on PG |
|
CSCwn77282 |
2 |
Router |
The application gateway connection is lost during
configuration updates for that APPGW. |
|
|
CSCwm74585 |
2 |
Router |
Congestion Control will cause INCRP to bounce |
|
|
|
|
|
This
Engineering Special will include the features, resolved caveats from previous
Engineering Special released for components on the Router/Logger/Rogger Node. If a prior ES has a dependency on other
components of CCE, install the respective ES. Please refer to the Release Notes
of previous Quarterly ES here: https://www.cisco.com/web/software/280840583/172660/Release_Document_1.html
Note: You can view more
information on and track individual Unified CCE defects using the Cisco Bug
Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null
You can access current Cisco documentation on the Support pages at the following sites:
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
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If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.
P3 and P4 level problems are defined as follows:
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P1 and P2 level problems are defined as follows: