About this Document


This document provides installation instructions for Unified CCE 12.6(2) ES13. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)


Unified CCE Compatibility and Support Specifications


Unified CCE Version Support

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.6(2) ES13 on the following Unified CCE component:

Unsupported Unified CCE Components

Do not install this engineering special on any components other than the following:

Unified CCE Engineering Special Installation Planning


Planning for maintenance window and downtime

The installation or uninstallation of this patch requires a planned maintenance window with some expected downtime of a few seconds / minutes. No

Installing Unified CCE 12.6(2) ES13


Note: We recommend you to install this engineering special during a scheduled downtime.

To install the Unified CCE 12.6(2) ES13, follow the steps:

  1. Using Unified CCE Service Control, stop all the Unified CCE services running on the system for the whole installation process.
  2. Launch the installer and follow the instructions on the screen.
  3. After the installation of the engineering special, if the Unified CCE services are set to manual, start all the services using Unified CCE Service Control.

If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.

Uninstall Directions for Unified CCE 12.6(2) ES13


To uninstall Unified CCE 12.6(2) ES13, follow the steps:

  1. Go to Control Panel.
  2. Select Add or Remove Programs.
  3. Find the installed patch and click Remove.

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in this Engineering Special


This section provides a list of significant Unified CCE defects resolved by this engineering special.


Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.


Resolved Caveats in Unified CCE 12.6(2) ES13

This section lists caveats specifically resolved by Unified CCE 12.6(2) ES13.

Index of Resolved Caveats

Caveats in this section are ordered by Unified CCE component, severity, and then by identifier.

Identifier  Severity  Component  Headline
CSCwe30884  3  tools  WxCCE ICM 12.6(1) Change in Diagnostic Portico Access

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.


Defect Number: CSCwe30884

Component: tools

Severity: 3

Headline:WxCCE ICM 12.6(1) Change in Diagnostic Portico Access


Symptom:
In 12.6(1), there was a change to how diagnostic portico authenticates users.

Old URL - :7890/icm-dp/rest/DiagnosticPortal/GetMenu
New ULR - :7890/icm-dp/DiagnosticPortal
Using the new URL, it requires the same level of access for Portico as WebSetup. In WxCCE, we only provide access to Portico while restricting access to WebSetup.
We can manual change and use the old URL to gain access for partners, however each time we patch, the shortcut properties are over written.


Conditions:
WxCCE partner or customer accounts on 12.6(1)

Workaround:
Use old URL :7890/icm-dp/rest/DiagnoticPortal/GetMenu
If you upgraded to 12.6(2) and user which is use to login to diagnostic portal is a domain user from a trusted domain to CCE domain then user must be part of config security group under instance OU in CCE domain and it should be a direct member and should not be member via nested domain groups.

Further Problem Description:
None

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Obtaining Technical Assistance


Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.

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Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: