This document provides installation instructions for Unified CCE 12.6(2) ES56. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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The Engineering Special (ES) is a cumulative update applied at the
Unified Contact Center Enterprise (CCE) server level. Each ES includes all
features, security patches, and resolved caveats from the base release,
tailored to specific server roles within the system. The ES packages are
categorized as follows:
Each ES is cumulative within its specific category. These ES
packages are released quarterly, but only if updates are available for that
category. If no changes are required for a category in a given quarter, an ES
for that category will not be issued.
To ensure the latest patches are applied:
Example:
If both Router/Logger/Rogger updates and Common ES changes are required, first
install the Router/Logger/Rogger ES, followed by the Common ES to ensure all
components are up-to-date.
Unified CCE 12.6(2)
This section lists the Unified CCE components on which you can and cannot install this engineering special.
Do not install this engineering special on any components other than the following:
The installation and uninstallation of the Engineering Special (ES) must be performed independently on each node. You can apply the ES to one side of the server (e.g., Side-A of a component), bring it up, and then proceed to install it on the other side (e.g., Side-B of the component).
This is a Common
Engineering Special (ES) that applies to all Unified Contact Center
Enterprise (CCE) servers. It has dependencies on other server-specific ESs.
Prior to installing ES56, ensure that the appropriate server category-specific
ES has been installed as listed below:
·
Router / Logger / Rogger: Install CCE 12.6(2) ES53,
then apply ES56.
·
Peripheral Gateway / Dialer: Install CCE 12.6(2) ES54,
then apply ES56.
·
Admin Workstation (Distributor) and Admin Client: Install CCE 12.6(2) ES55,
then apply ES56.
NOTE:
During the installation or upgrade process, Tomcat will reset all related
registry entries to their default values. It is highly recommended to back up
any existing registry entries prior to proceeding with the installation. Failure
to do so may result in the loss of custom configurations.
1. Download the patch and transfer it
to the target server.
2. Stop all ICM services and any
related applications running on the server.
3. Execute the patch installer (.exe) and follow the on-screen
instructions.
4. Upon successful installation, reboot
the server.
5. Restart all ICM services to resume
normal operations.
NOTE: Tomcat version will be upgraded during installation
but will not be downgraded during un-installation of this ES. If the ES needs
to be un-installed, then downgrade the Tomcat manually using the Cisco Upgrade
Tomcat Utility to 9.0.89 or lower versions.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
· Tomcat version upgraded to 9.0.96
· JRE version upgraded to openlogic-openjdk-jre-8u432-b06
Note: Upgrading Tomcat will reset all Tomcat-related registry entries to their default settings. Any custom configurations will need to be reapplied after completing the ES installation.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.6(2) ES56.
Caveats in this section are ordered by Unified CCE component, severity, and
then identifier.
|
Identifier |
Severity |
Component |
Headline |
ES Dependency |
|
|
CSCwi71346 |
2 |
web.config.api |
Smart
Agent and Nesla libraries fail the initialization process |
|
|
|
CSCwi42919 |
3 |
dbconfig |
PCCE
Campaign Contact List fails to import if Phone02-10 is blank |
|
|
|
CSCwk63379 |
3 |
smart-license |
Multiple
Smart Agent instances causes product to lose licenses and cause
deregistration |
|
|
|
CSCwm28091 |
3 |
web.config.api |
CVE-2024-22243
spring-framework vulnerability UCCE |
|
|
|
CSCwm12387 |
4 |
install |
Log4j
vulnerability for setup.war file in ICM servers |
|
|
This Engineering
Special will include the features, security updates, resolved caveats from
previous Engineering Special released for components AW, PG, Router, Logger and
Rogger nodes. If a prior ES has a dependency on other components of CCE,
install the respective ES. Please
refer to the Release Notes of previous Quarterly ES here: https://www.cisco.com/web/software/280840583/169155/Release_Document_1.html
Note: You can view more
information on and track individual Unified CCE defects using the Cisco Bug
Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null
You can access current Cisco documentation on the Support pages at the following sites:
To provide comments about this document, send an email message to the following address:
contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
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