About this Document

This document provides installation instructions for Unified CCE 12.6(1) ES6. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)

 

Unified CCE 12.6(1) ES6 is a mandatory ES for customers installing CCE 12.6(1) on Windows Server 2019 and SQL Server 2019 platform. This is a mandatory ES for both Fresh Install and Technology Refresh upgrade on Windows Server 2019 and SQL Server 2019 platform.

 

During Fresh Install and Technology Refresh, CCE Services should be started only after mandatory CCE 12.6(1) ES6 is installed. CCE Services should not be started after installing 12.5(1) or 12.6(1) and it should be started only after installing ES6.

 

The SQL Security Hardening can be applied post mandatory 12.6(1) ES installation using the Security Wizard tool. Refer CCE 12.6(1) Installation and Upgrade Guide for details on pre-requisites for installing CCE 12.6(1) on Windows Server 2019 and SQL Server 2019 platform.

 

Unified CCE Compatibility and Support Specifications

This ES can be installed on CCE components.

Unified CCE Version Support

12.6.1

Unified CCE Component Support

Supported Unified CCE Components

You can install Unified CCE 12.6(1) ES6 on these Unified CCE components:

·       Router

·       Logger

·       PG

·       AW

Unsupported Unified CCE Components

Do not install this engineering special on the non - CCE components.

Unified CCE Engineering Special Installation Planning

Installing Unified CCE 12.6(1) ES6

1. Launch the installer provided for ES6 and follow the instructions provided by the installer to complete the installation.

2. Once the installation is complete, restart the machine.

3. Using the ICM Service Control, start the CCE services if they are not started already.

Note: CCE components with ES6 installed will not observe errors in installation logs as ES includes fix for CSCvz92423. Please refer to defect for more info on error logs.

Uninstall Directions for Unified CCE 12.6(1) ES6

1.    To uninstall this patch, go to Control Panel.

2.    Select "Add or Remove Programs".

3.    Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Note: ES6 is mandatory ES for CCE 12.6(1) on Windows Server 2019 and SQL Server 2019 platform. Post Un-install of CCE 12.6(1) ES6, certain CCE functionalities will not work as expected on Windows Server 2019 and SQL Server 2019 platform.

Resolved Caveats in this Engineering Special

This section lists caveats specifically resolved by Unified CCE 12.6(1) ES6.

Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.

Resolved Caveats in Unified CCE 12.6(1) ES6

As part of CCE 12.6(1) ES6, only support for Windows Server 2019 and SQL Server 2019 platform is covered. It does not cover any caveats.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

CSCvz92423

3

pg.opc

ICM 12.6(1)ES11 patch installation having error.

Detailed list of Resolved Caveats in This Engineering Special

Caveats are ordered by severity then defect number.

Defect Number: CSCvz92423

Component: pg.opc

Severity: 3

Headline: ICM 12.6(1)ES11 patch installation having error.

Symptom:  UCCE 12.6(1)ES11 installation having error
2021-09-27 15:55:31 [Information] Running command: C:\icm\bin\CiscoCertUtil.exe /deleteCert P256
2021-09-27 15:55:31 [Error] C:\icm\bin\CiscoCertUtil.exe failed with error 0xFFFFFFFF (-1)

Conditions: UCCE 12.6(1)ES11 installation

Workaround: N/A

Further Problem Description:  N/A

 

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Obtaining Technical Assistance

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Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: