Release Notes for 12.6(2) ES86

This document provides installation instructions for Unified CCE 12.6(2) ES86. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behaviour.

This document contains these sections:

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About Cisco Unified CCE (and Unified CCE Engineering Specials)

The Engineering Special (ES) is a cumulative update applied at the Unified Contact Center Enterprise (CCE) server level. Each ES includes all features, security patches, and resolved caveats from the base release, tailored to specific server roles within the system. The ES packages are categorized as follows:

 

  1. Router/Logger/Rogger ES – Applies to Router, Logger, and Rogger servers.
  2. Peripheral Gateway/Dialer ES – Applies to Peripheral Gateway and Dialer servers.
  3. Admin Workstation/Distributor ES – Applies to Admin Workstation, Distributor, and Admin Client servers.
  4. Common ES – Applies to common CCE components across all server types, such as Diagnostic Portico, Tomcat, and other security-related updates.

 

Each ES is cumulative within its specific category. These ES packages are released quarterly, but only if updates are available for that category. If no changes are required for a category in a given quarter, an ES for that category will not be issued.

 

To ensure the latest patches are applied:

 

Example:
If both Router/Logger/Rogger updates and Common ES changes are required, first install the Router/Logger/Rogger ES, followed by the Common ES to ensure all components are up-to-date.

Unified CCE Compatibility and Support Specifications

Unified CCE Version Support

Unified CCE Component Support

This section lists the Unified CCE components on which you can and cannot install this engineering special.

Supported Unified CCE Components

You can install Unified CCE 12.6(2) ES86 on these Unified CCE components:

Unsupported Unified CCE Components

Do not install this engineering special on any components other than the following:

Unified CCE Engineering Special Installation Planning

Planning for maintenance window and downtime

The installation and uninstallation of this patch require a planned maintenance window, with an anticipated downtime of a few seconds to a few minutes. This downtime is necessary due to the synchronous high availability mode of the Router and Peripheral Gateway (PG). The duplex side of the Router and OPC process must be on the same build. Therefore, before starting the upgraded side, the older side must be stopped.

Note: Prior to initiating installation or uninstallation, ensure that only one user session is active on the target servers. Concurrent user logins are not allowed during this process.

Installing Unified CCE 12.6(2) ES86

To install Unified CCE 12.6(2) ES86, follow the steps:

  1. Using Unified CCE Service Control, stop all the Unified CCE services running on the system for the whole installation process.
  2. Launch the installer and follow the instructions on the screen.
  3. After the installation of the engineering special, if the Unified CCE services are set to manual, start all the services using Unified CCE Service Control.

If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.

Uninstall Directions for Unified CCE 12.6(2) ES86

To uninstall Unified CCE 12.6(2) ES86, follow the steps:

  1. Go to Control Panel.
  2. Select Add or Remove Programs.
  3. Find the installed patch and click Remove.

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Updated Features

Avaya CVLAN PG support for Universal Call ID (UCID) in Peripheral Variables

As part of CSCwo33152, support has been added to the Avaya CVLAN Peripheral Gateway to relay the Universal Call Identifier (UCID) as Peripheral Variable 7, allowing unique tracking of calls across multiple systems. It also stores the UCID in the call detail records for better call history tracking and parity with the Avaya TSAPI PG.

Dialer should not re-attempt PCB contacts regardless of the first call outcome

As part of CSCwn71649, new registry, PersonalCallbackReattempt has been introduced in Dialer to control redialing of unsuccessful PCB records. When set to 0, the dialer will not redial failed personal callback calls, and the associated records will be closed.
Note: For this feature to work, ES85 should be installed and PersonalCallbackReattempt campaignManager registry should be set to 0.
More details Refer to 12.6.2 Outbound Option Guide.

 Resolved Caveats in this Engineering Special

This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:

Resolved Caveats in Unified CCE 12.6(2) ES86

This section lists caveats specifically resolved by Unified CCE 12.6(2) ES86.

Index of Resolved Caveats

Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.

Identifier

Severity

Component

Headline

     ES dependency

 

CSCwo11021

2

pg.tdm

Avaya TSAPI PIM should prevent multiple Route registration requests for the same registered DN

 

CSCwk50565

3

pg.cucm.jtapi

JGW process would crash if portscan agent process runs on same pg and scans JGW port

 

CSCwo55133

3

cg.ctiserver

The repeated Set call data request with FAX and ANSWERING MACHINE are being sent to CG from Dialer

CSCwo23769

3

Pg.tdm

Avaya TSAPI: Improve SnapshotDeviceConf message tracing in the PIM log

 

CSCwn71649

6

outbound

Dialer should not re-attempt PCB contacts regardless of the first call outcome

ES 85 on Router

CSCwp80812

6

mds

Connections among CCE components in different VMs via MDS is not secured.

ES 85 on Router

CSCwo33152

6

pg.tdm

Enhance CVLAN PG to populate Universal Call ID (UCID) in Peripheral Variable 7

 

CSCwo44711

6

pg.tdm

CallReferenceID value shows as NULL in conference scenario

 

 

CSCwo53624

6

Pg.tdm

Avaya TSAPI PG: Consult Transfer Reported as Blind Transfer in TCD report when call goes via trunk

 

 

 

 

 

 

 

This Engineering Special will include the features, resolved caveats from previous Engineering Special released for components on the PG(Peripheral Gateway/CTI/Dialer).If a prior ES has a dependency on other components of CCE, install the respective ES .Please refer to the Release Notes of previous Quarterly ES here: https://www.cisco.com/web/software/280840583/171729/Release_Document_1.html

Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null

 

Obtaining Documentation

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Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: