This document provides installation instructions for Unified CCE 12.6(2) ES69. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behaviour.
This document contains these sections:
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The Engineering Special (ES) is a cumulative update applied at the Unified Contact Center Enterprise (CCE) server level. Each ES includes all features, security patches, and resolved caveats from the base release, tailored to specific server roles within the system. The ES packages are categorized as follows:
Each ES is cumulative within its specific category. These ES packages are released quarterly, but only if updates are available for that category. If no changes are required for a category in a given quarter, an ES for that category will not be issued.
To ensure the latest patches are applied:
Example:
If both Router/Logger/Rogger updates and Common ES changes are required,
first install the Router/Logger/Rogger ES, followed by the Common ES to
ensure all components are up-to-date.
This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.6(2) ES69 on these Unified CCE components:
Do not install this engineering special on any components other than the following:
To install Unified CCE 12.6(2) ES69, follow the steps:
If the Unified CCE Services are set to manual, using the Unified CCE Service
Control, start all the Unified CCE Services.
To uninstall Unified CCE 12.6(2) ES69, follow the steps:
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
This section lists caveats specifically resolved by Unified CCE 12.6(2) ES69.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
ES Dependency |
|
CSCwk02685 |
2 |
outbound |
Outbound
Dialer does not restart replication when
space is cleared dynamically |
ES
68 on Router |
|
CSCwm63048 |
2 |
pg.tdm |
Avaya TSAPI:Missing CSTARouteEnd event from ACD can cause
stale call and intermittent PIM crash |
|
|
CSCwm70252 |
2 |
pg.opc |
Agent
PG does not mark Application Paths as Up even after Standby CTI Server
becomes Active |
|
|
CSCwn95952 |
3 |
outbound |
Dialer
reports incorrect call result 2 - DIAL_ERROR |
|
|
CSCwh14216 |
3 |
pg.mrpim |
Digital
Channel State Changed to Ready from Not Ready after Finesse Tomcat service
stop |
|
|
CSCwn48925 |
3 |
db.logger |
StartDateTimeUTC
column in TCD table shows 'NULL' for call disposition value 1, 5 and 19 |
|
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