This document provides installation instructions for Unified CCE 12.6(2) ES38. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.6(2) ES38 on these Unified CCE components:
Do not install this engineering special on any components other than the following:
The installation or uninstallation of this patch requires a planned maintenance window with some expected downtime of a few seconds / minutes. No
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.6(2) ES38.
Caveats in this section are ordered by UNIFIED CCE component, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCwa70576 |
2 |
dbconfig |
PCCE
11.6 to 12.5 post-upgrade - issues with SPOG |
|
CSCwi72704 |
2 |
web.config.api |
U/PCCE
AW server Unable to sync CCAI configs with Control Hub |
|
CSCwh46638 |
3 |
web.config.ui |
PCCE
12.6.1 after upgrade gadget experiencing slowness when loading page |
|
CSCwj27672 |
3 |
web.config.ui |
CCE
ADMIN web UI buttons aren't labeled correctly on
Skills Group in Site webpage |
Caveats are ordered by severity then defect number.
|
ES# |
Identifier |
Severity |
Component |
Headline |
|
ES9 |
CSCwh01973 |
2 |
web.config.ui |
CallType Search option not working in SPOG |
|
CSCwf62523 |
3 |
dbconfig |
Unable to select a Sip Server Group for a Routing Pattern |
|
|
CSCwf09605 |
3 |
web.config.api |
PCCE 2K Inventory not loading "INTERNAL_SERVER_ERROR |
|
|
CSCwe46797 |
3 |
security |
Vulnerabilities in jackson-mapper-asl |
|
|
CSCwf63707 |
5 |
web.config.ui |
CCEADMIN>Users>Agents>[agent_id]>Skill Groups tab> List of Skill Groups - doesn't show "+" button |
|
|
CSCwb58429 |
6 |
dbconfig |
PCCE upgrade from 11.X to 12.6 fails if CVP configuration steps missed in PCCE SPOG 12.0 |
|
|
CSCwf27937 |
7 |
security |
Vulnerabilities in snake-yaml 1.33 CVE-2022-1471 |
|
|
ES16 |
CSCwf21364 |
2 |
web.config.api |
JVM Out Of Memory due to caching too many copies of same X509 certificates |
|
CSCwh63792 |
3 |
web.config.ui |
Add Skill Groups in Site - Search box not working |
|
|
ES19 |
CSCwi11163 |
2 |
dbconfig |
PCCE 12.6.2 Inventory file failing on updating PG |
|
ES27 |
CSCwi49720 |
2 |
web.config.ui |
CCE ADMIN web UI Users -> Agents unable to see last page when scrolling |
|
CSCwf36641 |
3 |
web.config.ui |
It is not possible to change the MRD back to Cisco_Voice on a DigitalRouting Dialed Number |
|
|
CSCwh41721 |
3 |
web.config.ui |
CCEAdmin showing incorrect default identity service after changing it in UCCE |
|
|
CSCwh90238 |
3 |
web.config.ui |
CCE Admin web UI unable to read information on Agent webpage |
|
|
CSCwh90259 |
3 |
web.config.ui |
CCE Admin web UI buttons are unlabeled on Agent webpage |
|
|
CSCwi03346 |
3 |
web.config.ui |
Header text is very hard to read across tabs in CCEAdmin |
|
|
CSCwi20579 |
3 |
web.config.ui |
Supervisor unable to edit agent's password using CCEAdmin - 12.6.2 |
|
|
CSCwe53231 |
4 |
web.config.ui |
Keyboard shortcut not working in Inventory page in UCCE deployment |
|
|
CSCwe85884 |
4 |
web.config.ui |
Department admin miscellaneous read-only page UI elements are editable |
|
|
CSCwe87707 |
4 |
web.config.ui |
Check boxes enabled are not showing up after the Agent Copy operation |
|
|
CSCwh19431 |
4 |
web.config.ui |
Mutli Edit General settings option is not listed for Agent Admin |
|
|
CSCwh77112 |
4 |
web.config.ui |
For an Agent Admin option to MultiEdit Attributes is Not Listed |
|
|
CSCwi17731 |
4 |
web.config.ui |
Precision Queue Wait Time Not Visible |
|
|
CSCwi17735 |
4 |
web.config.ui |
Unable to sort Agent Attributes |
|
|
CSCwe43652 |
5 |
web.config.ui |
CCEAdmin shows TypeError in console after logging in |
|
|
CSCwi10992 |
5 |
web.config.ui |
PCCE Mode UI: 'placeholders' and 'informative' text of textFields should be proper greyed format |
|
|
CSCwi76535 |
6 |
web.config.api |
Dynamic AXL schema support for both the CUCM version vis-a-vis 11.5 and 12.5 |
|
|
ES29 |
CSCwd97991 |
3 |
smart-license |
SmartLicense Registration and Authorization attempts fail with error "Failed to verify signature" |
|
CSCwe61674 |
4 |
web.config.api |
PersonalCallBack API Search returns internalServerError if CallStatus = "I" |
Defect Number: CSCwa70576
Component: dbconfig
Severity: 2
Headline: PCCE 11.6 to 12.5 post-upgrade - issues with SPOG
Symptom: we can?t delete all VVB from v12.5.
in v12.0 had a workaround of deleting the VVB and when we re-add all the System_Attribute w.r. to VVB will
get populated, which resolves problem with VVB device configuration in SPOG.
Conditions: PCCE v12.5 upgrade
Workaround: NONE
Further Problem Description: None
Defect Number: CSCwi72704
Component: web.config.api
Severity: 2
Headline: U/PCCE AW server Unable to sync CCAI configs with Control Hub
Symptom:
Unable to sync CCAI configs from CCEAdmin/SPOG with
Control Hub 0000000267: den01wx025hds1c: Jan 19 2024 06:39:12.468 +0000:
%CCBU_pool-1-thread-24-Infrastructure-31-6-REST_API_INFO: URL to connect :
https://u2c-a.wbx2.com/u2c/api/v1/user/catalog?types=WCC&services=wcc-config
0000000268: den01wx025hds1c: Jan 19 2024 06:39:12.561 +0000:
%CCBU_pool-1-thread-24-Infrastructure-31-3-REST_API_EXCEPTION: %[exception=java.net.SocketException: Connection reset][message_string=Error while connecting to Cloud service.
Error: Connection reset]: The REST API has caught an exception java.net.SocketException:
Connection reset
Conditions: ICM 12.6(2)
Workaround: NA
Further Problem Description: None
Defect Number: CSCwh46638
Component: web.config.ui
Severity: 3
Headline: PCCE 12.6.1 after upgrade gadget experiencing slowness when loading page
Symptom:
three administrator login and started to use the CCEAdmin
to pull the Agents/calltypes continuously and results
in slowness in PCCE 12.6.1 AFTER UPGRADE
Conditions: see elapsed time to pull the DB getting higher and eventually
resulting in time out from DB. This is getting translated to the time delay
customer is seeing in SPOG for regular operations.
Workaround: NA
Further Problem Description: Customer facing issue after upgrade to 12.6.1.
No issue reported on earlierr versions customer tried
doing regular CCEAdmin operations with three administrators login and performed the pulling and they
could able to replicate the issue. During which, started to see elapsed time to
pull the DB getting higher and eventually resulting in time out from DB. This
is getting translated to the time delay customer is seeing in SPOG for regular
operations. This is not related to the finesse gadgets but for regular CCE
gadgets itself.
Defect Number: CSCwj27672
Component: web.config.ui
Severity: 3
Headline: CCE ADMIN web UI buttons aren't labeled correctly on Skills Group in Site webpage
When
logging into CCEADMIN web UI buttons aren't labeled correctly, causing confusion for JAWS users and is
not 508 compliant.
Symptom: When logging into UCCE 12.6(2) CCEADMIN web UI and then going to
Users -> Agents -> select an agent -> Skills Group tab -> X - Close
button is not labeled correctly causing confusion for
JAWS users and is not 508 compliant. When selecting the X - Close button - it states "Add Skill Groups in Site" instead of
announcing "Close" when the close button is highlighted. On the same
webpage and tab, the JAWS user is unable to exit out of "Add Skills Group
in Site" tab with keyboard and can't select "Save" or
"Cancel" to complete the action. The tab order is staying within the
"Add Skill Groups in Site" selection box, this is also not 508
compliant.
Conditions: Normal use
Workaround: None
Further Problem Description: None
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