This document provides installation instructions for Unified CCE 12.6(1) ES48. It also contains a list of Unified CCE issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent Unified CCE behavior.
This document contains these sections:
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This section lists the Unified CCE components on which you can and cannot install this engineering special.
You can install Unified CCE 12.6(1) ES48 on these Unified CCE components:
Do not install this engineering special on any components other than the following:
Installation of this patch requires that all Unified CCE services be shut down during the entire period of installation.
If the Unified CCE Services are set to manual, using the Unified CCE Service Control, start all the Unified CCE Services.
Note on the fix of CSCwd55668
Changes delivered as part of this Engineering Special will come into effect only after manually creating / setting the following Registry key, followed by Apache Tomcat restart.
|
Registry Key |
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<INSTANCE_NAME> |
|
Registry Value Name |
campaignManagerActiveSideRetrySeconds |
|
Registry Data Type |
REG_DWORD |
|
Recommended Value |
1 |
The registry value will control how frequency of refreshing the internal cache which points to the active side of the Campaign Manager process.
If this registry value is not configured, or if it is set to ‘0’, the fix will be disabled.
Note: When the Campaign Manager process fails over to the other side in between two cache refreshes, until the cache is refreshed again, all incoming Import APIs will be proxied to the inactive side of the Campaign Manager.
Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.
This section provides a list of significant Unified CCE defects resolved by this engineering special. It contains these subsections:
Note: You can view more information on and track individual Unified CCE defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
This section lists caveats specifically resolved by Unified CCE 12.6(1) ES48.
Caveats in this section are ordered by Unified CCE component, severity, and then identifier.
|
Identifier |
Severity |
Component |
Headline |
|
CSCwd55668
|
3 |
web.config.ui |
WMI Process consumes the CPU resources up to 60% |
Caveats are ordered by severity, then by defect number.
Defect Number: CSCwd55668
Component: web.config.ui
Severity: 3
Headline: WMI Process consumes the CPU
resources up to 60%
$$IGNORE
Import API
Symptom: WMI Process consumes the CPU resources up to 60% and Overall CPU
consumption goes upto 90%.
Conditions: PCCE 12.6(1) deployed on Windows 2K16
Workaround: NA
Further Problem Description: Issue: Rogger Server
- WMI Process consumes the CPU resources up to 60% PCCE 12.6(1) 4K Agent
Deployment Type deployed on TRC hardware OS: Windows-2K16 Steps: 1) Send
Diagnostic Framework 2-3 API requests per second to Rogger
Server 2) Open Task Manager and check WMI process and Diagnostic Framework CPU
OR 1) Send Outbound Campaign import API 2-3 API requests per second to AW
Server 2) Open Task Manager on Rogger where the
Campaign manager is active and check WMI process + Diagnostic Framework CPU
ES#
|
|
|
|
|
|
|
ES16 |
CSCvz26111 |
2 |
web.config.ui |
Configuration in Call Settings -
Miscellaneous cannot be saved in Unified CCE Administration for PCCE |
|
|
ES18 |
CSCwa00051 |
3 |
db.HDS |
CCEAdmin portal
in UCCE 12.6 takes more than 30 seconds to add agents to a skill |
|
|
ES27 |
CSCvy31427 |
4 |
router |
New file import with updated timings for
existing special hours fails |
|
|
ES27 |
CSCvz38235 |
3 |
web.config.api |
Not able to add one more special Day
schedule in Business hour |
|
|
ES34 |
CSCwc00100 |
6 |
web.config.ui |
SPOG needs to restrict administrator
access to certain functions. |
|
|
ES35 |
CSCwb36871 |
2 |
aw.tools |
Unable to sync the CCAI config from
control hub in cceadmin page due to Certificate
error |
|
|
ES41 |
CSCwb54683 |
3 |
outbound |
Campaign manager changes CallbackDateTime value from PM to AM while replicating to
other side |
|
|
ES43 |
CSCwc01844 |
3 |
smart-license |
Unable to change the License type in SPOG |
|
|
ES47 |
CSCvz53823 |
2 |
dbconfig |
Multiple Vulnerabilities in xstream |
|
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